tag:blogger.com,1999:blog-5167539222502940808.post4821188632458654073..comments2024-03-28T03:16:54.235-04:00Comments on A Lean Journey: Respect for People One Cup at a TimeTim McMahonhttp://www.blogger.com/profile/07780727768370988177noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-5167539222502940808.post-83078414038012988292010-05-13T10:28:40.775-04:002010-05-13T10:28:40.775-04:00Hi Rebecca,
I had a similar experience with DD in ...Hi Rebecca,<br />I had a similar experience with DD in Danbury, CT, just this past Sunday. I got the order home and it was completely wrong. <br /><br />This has happened a few times before at the same store - at the counter and at the drive thru. The employees don't seem to have had much training, whether it's taking an order or working a cash machine. Shame on DD management. It doesn't seem to respect either employees or customers. I'll be getting coffee and bagels somewhere else.Chet Marchwinskihttp://www.linkedin.com/in/chetmarchwinskinoreply@blogger.comtag:blogger.com,1999:blog-5167539222502940808.post-71155737186527736332010-01-17T22:12:10.249-05:002010-01-17T22:12:10.249-05:00Tim, I really enjoyed this blog post and shared th...Tim, I really enjoyed this blog post and shared the link with my team. Ironically, Dunkin Donuts and Starbucks, have opened shops within 1/4 mi of each other near my neighborhood. I enjoy a certain type of coffee from each establishment but there is a difference in the overall customer experience. I can say that I did not have the negative experience that is shared in the article. Overall it's an interesting relation to TPS and I agree with Rebecca that "respect and value your employees, they will in turn respect and value your customers". I actually have recognition on my leader standard work as a daily accountability. It's not just a check off but a remind to say thank you while in the Gemba.Jason Semovoskihttp://www.leanstuff.comnoreply@blogger.com