July 2013 - aleanjourney

Five Traits of Customer Focused Organizations 0
- Lean Basics, Quality
- July 30, 2013
The importance of the quality function within the organization has been evolving along with that of the customer. Organizations focused on their customers consistently outperform their competition. A truly customer-focused organization sees things through the “lens of the customer” not the “lens of the organization”. Customer-driven organizations share certain traits. Flattened hierarchies. When customers are
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Key Organizational Metrics and How to Make Them Effective 0
- Lean Management
- July 29, 2013
Most businesses understand the value of using metrics to assess the state of their company and validate the company is heading in the right direction. Organizational metrics, sometimes called Key Performance Indicators (KPI), are developed to understand the overall health of an organization. They provide the fundamental element of balanced scorecards and dashboards, which are
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Lean Quote: Achieving the Goals 0
- Lean Quote
- July 26, 2013
On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on
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10 Things Your Lean Leader Can Do Now To Make a Difference Culturally 0
- Lean Management
- July 24, 2013
The best leaders understand the present is nothing more than a platform for the envisioning of, and positioning for, the future. If you want to lead more effectively, shorten the distance between the future and present. Inspiring innovation and leading change call for more than process– they require the adoption of a cultural mindset. Implementing
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Guest Post: Encouraging Your Employees To Recycle More 0
- Guest Post, Lean and Green
- July 23, 2013
I am pleased to introduce this guest post Lee Newell, who has experience in recycling programs. He has some advise for engaging employees in a recycling program that you can use in your workplace. This advice is applicable for most new initiatives as you will see. ———————————————————————————- Recycling isn’t just a way of saving money,
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Networking and Social Media for Lean and Quality Professionals 0
- ASQ's Influential Voices
- July 22, 2013
On ASQ’s blog this month Paul Borawski shared the news of ASQ’s updated online communities which led to the question of online communities: The overhaul of ASQ’s Communities got me wondering about which online communities you take part in for professional networking with others in quality. Networking is the single most powerful approach to accelerate
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