Why Most Gemba Walks Fail
- Leadership
- May 13, 2026

If Gemba walks are the action, Gemba thinking is the transformation. Many organizations try to fix Gemba walks by improving technique—better questions, better schedules, better behavior. While those changes matter, they only address the surface. The deeper issue is not how often leaders walk the Gemba, but how they think before, during, and after they do. Without a shift in mindset, even well-run Gemba walks remain isolated events.
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Gemba walks are one of the most powerful—and most poorly executed—practices in Lean leadership. Many organizations “do” Gemba walks. Leaders put them on calendars, create checklists, and walk the floor. Yet little changes. Problems persist. Trust erodes. People become guarded. The issue isn’t the concept of Gemba. It’s how leaders show up. Here are the most common reasons Gemba walks fail. They Start
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Few leadership practices are talked about more—and practiced less effectively—than the Gemba walk. “Gemba” is a Japanese term meaning the actual place. In Lean thinking, it refers to where value is created: the shop floor, the hospital unit, the engineering lab, the service desk. A Gemba walk is when leaders go to that place
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Leadership progress isn’t driven only by strategy, tools, or organizational charts. More often, it’s shaped by the words leaders choose in everyday moments—during meetings, problem-solving sessions, one-on-ones, and times of uncertainty. If careless phrases can quietly stall progress, intentional language can accelerate it. The phrases below do more than sound positive. They signal trust,
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If you’ve spent any time studying leadership—through books, workshops, podcasts, or training sessions—you’ve likely encountered no shortage of models promising to make you a better leader. Many of them are thoughtful, well-researched, and genuinely helpful. But there’s a side of leadership development we don’t talk about nearly enough: what not to say. Leadership progress
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On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on
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