Gemba Walks: Why Leaders Must Go and How to Do It Right
- Leadership
- May 6, 2026

Few leadership practices are talked about more—and practiced less effectively—than the Gemba walk. “Gemba” is a Japanese term meaning the actual place. In Lean thinking, it refers to where value is created: the shop floor, the hospital unit, the engineering lab, the service desk. A Gemba walk is when leaders go to that place
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Leadership progress isn’t driven only by strategy, tools, or organizational charts. More often, it’s shaped by the words leaders choose in everyday moments—during meetings, problem-solving sessions, one-on-ones, and times of uncertainty. If careless phrases can quietly stall progress, intentional language can accelerate it. The phrases below do more than sound positive. They signal trust,
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On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on
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A selection of highlighted blog posts from Lean bloggers from the month of April 2026. You can also view the previous monthly Lean Roundups here. Gotcha Walks – Bruce Hamilton talks about his early experience with Gemba walks and whether you are observing to understand or to find fault. Your Brain is Fine. Your
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Lean thinking teaches us that waste exists in every process—but we don’t always expect to see it outside of traditional work environments. During a recent business trip, what should have been a routine rental car pickup turned into a powerful real-world example of all eight wastes in action. From waiting and overprocessing to the
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On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on
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