This weeks Lean Quote is brought to you by my friend and fellow blogger Christian Paulsen. Christian helps companies optimize performance. He is a Lean – TPM facilitator and adds value to organizations by driving continuous process improvements and bottom line cost savings. Christian is a Consultant who brings 20 years of manufacturing leadership experience and Lean Manufacturing expertise. He authors Lean Leadership and is a regular contributor to the Consumer Goods blog.
"Determination of root causes should provide a clear and obvious understanding of the necessary solutions." — Jeffrey Liker and David Meier, The Toyota Way Field book
Proper analysis of an issue’s root causes could be the most crucial part of the problem solving process.
While this seems like an obvious statement, leaders and their teams fail to dig deep enough to find the root cause all too often. Others fail to follow-up on the countermeasures. These failures have consequences:
- Failure to identify root causes can lead to superficial solutions or Band-Aides that don’t work very long.
- Erroneous root causes lead to ineffective ideas that don’t impact the issue at hand.
Finding the true root causes of an issue allows your team to identify true countermeasures that are in their control and are positively effective. Teams that are capable of identifying the true root causes of and issue are normally able to identify effective countermeasures for that issue.
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