Friday, February 14, 2014

Lean Quote: Successful Leaders Lead With the Heart, Not Just the Head.

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"Successful leaders lead with the heart, not just the head. They possess qualities like empathy, compassion and courage. They also have the ability to establish deep, long-term and genuine relationships where others trust them..— BIll George

It has been said, “You can’t truly love another before you learn to love yourself.” Organizations are no different. If we don’t love and respect and admire the people we work with every day, we can’t collectively give our customers the love they deserve. Empathy is an inside-out job.

Empathy is the ability to put yourself in another’s shoes and walk a mile.  It’s the ability to imagine what it might be like to experience and relate to the thoughts, emotions, and experience of the other person. Empathy is more than simple sympathy, which is being able to understand and support others with compassion or sensitivity.

Some people naturally exude empathy and have an advantage over their peers who have difficulty expressing empathy. Most leaders fall in the middle and are sometimes or somewhat empathetic. Fortunately, empathy is not a fixed trait. It can be learned. If given enough time and support, leaders can develop and enhance their empathy skills through coaching, training, or developmental opportunities and initiatives.

Build a culture of empathy. Empathy is an essential component of caring about your customers, your employees, and your company, and its absence signals larger problems in organizational culture. Empathy can’t be plastered on like a fake smile, but it can be cultivated from within.

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