Friday, August 16, 2019

Lean Quote: Leadership is About Effective Communication

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.


"Ninety percent of leadership is the ability to communicate something people want." — Dianne Feinstein, U.S. Senator

Communication is the foundation of every single relationship you have in your personal life; it's no different in business. Without effective communication, there can be misunderstandings, problems and conflicts among your staff, your clients and everyone else you come into contact. Poor communication can make effective delegation, increased productivity and an enjoyable work environment virtually impossible.

Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible. Doing this involves effort from both the sender of the message and the receiver.

To be an effective communicator remember The “Be List”.

  • Be A Teacher
  • Be Enthusiastic
  • Be Positive
  • Be Consistent
  • Be Demanding but Considerate
  • Be Courteous

Ultimately, effective communication can be one of the most important skills you use in your business. If your communication skills can use some fine-tuning, take time to analyze how you communicate, and the results of your communication. Then focus on ways you can improve it over time. You may be surprised how much that changes your relationships with staff, clients and colleagues for the better.

The ways in which your employees communicate with each other and with you is entirely dependent on the example you set and the atmosphere you deliberately create. Whether workplace communication is poor or outstanding, it can have a big impact on revenue, productivity, and employee satisfaction. So value your employees, set a good example, and above all, don’t just talk… listen.

When you communicate more effectively in the workplace, work gets done more efficiently. You foster a good environment where employees feel trusted and co-workers get along. Eliminate miscommunication and boost your business by implementing these tips now.


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