• Hansei0

    Jill Knapp, a Delware native who provides training and consulting services for IT departments around the country, explains Hansei.  Hansei means self reflection in Japanese. “Hansei” is one of the cornerstones of Japanese behavior and culture, and it’s something we don’t really do in America, mostly because we don’t have a word in English for

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  • Lean Quote: A Good Attitude is a Choice0

    On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on

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  • The Tree Swing of Communication Failure

    The Tree Swing of Communication Failure0

    At a recent training class I was reminded of the importance of good communication with this notorious diagram. The diagram illustrates the pitfalls of poor product design, or poor customer service, and the dangers of failing to properly listen to customers and interpret their needs. The tree swing also demonstrates the dangers of departmental barriers,

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  • Lean Quote: The Only Lasting Thing is Self-Motivation0

    On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on

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  • Lean Tips Edition #40

    For my Facebook fans you have probably already seen this. But for those of you that are not connected to A Lean Journey on Facebook or Twitter I started a new feature which I call Lean Tips.  It is meant to be advice, things I learned from experience, and some knowledge tidbits about Lean to

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  • Lean Product Development Process

    Lean Product Development Process0

    I have the opportunity to present at the 2010 CONNSTEP Manufacturing & Business Conference on Novemebr 11.  The conference is built on continuous improvement and profitable growth – providing companies with the critical skills necessary to set a new direction and compete in the global recovery. With two keynotes and over 31 workshop opportunities, the conference will

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