Everyone is an organization plays an important role in it is overall performance. It is no longer enough to be good, you must be exceptional. It is no longer enough to have satisfied customers, you must seek to develop loyal and delighted customers. It is no longer enough to maintain. You must be aggressive, responsive,
READ MOREFor my Facebook fans you already know about this great feature. But for those of you that are not connected to A Lean Journey on Facebook or Twitter I post daily a feature I call Lean Tips. It is meant to be advice, things I learned from experience, and some knowledge tidbits about Lean to
READ MOREOn Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on
READ MOREEverything everyone does within an organization is part of a process. So invariably if you want to improve what the organization does, then you have to focus on improving the process. By putting your emphasis on the process, you avoid the typical trap that so many business leaders seem to fall prey to – looking
READ MOREOn Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on
READ MOREThanksgiving Day has evolved over the years as an important holiday. It is not just about feasting and merrymaking. The tradition of Thanksgiving dinner teaches us to appreciate the finer things in life. It is about showing one’s gratitude for the blessings that we are showered with. In all the hustle and bustle of getting
READ MOREAs Thanksgiving approaches, it is typically the time of year when we take a moment to count the blessings in our life and give thanks. Often, the word “thankful” seems less than adequate to express how we truly feel and does not completely convey our gratitude. There are so many things for which we should
READ MOREOn Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on
READ MOREAnyone who has worked in or led an organization’s transformation understands change is not easy. People commonly resist change for a variety of reasons. Although you intend for the change to result in a positive outcome, change is often viewed as negative. For your plan to be accepted, you must anticipate and overcome any negativity,
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