Good communication skills are essential for successful leadership. Recently, I have been reading a book on learning to communicate clearly by Meryl Runion called SpeakStrong. In her book Meryl shares her favorite formula for effective communication: “Say what you mean and mean what you say without being mean when you say it.” Meryl also shares
READ MOREWhile at the Northeast Shingo Prize Conference in Springfield, MA at the beginning of October I had the opportunity to meet Meryl Runion. Meryl gave a presentation on powerful communication. She calls herself the Kata Qween of Communication. The key she says is continuous communication improvement. Katas are practices to make that improvement a way of life.
READ MOREIt is hard to talk about making improvements without the conversation, at some point, turning to metrics. Used right, measuring processes in an organization can propel it forward. Used wrong, measurements can be disruptive and wasteful, and can crush morale. In this presentation from Tim McMahon and Jeff Hajek’s webinar series, you will learn some
READ MOREOn Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on
READ MOREFor my Facebook fans you already know about this great feature. But for those of you that are not connected to A Lean Journey on Facebook or Twitter I post daily a feature I call Lean Tips. It is meant to be advice, things I learned from experience, and some knowledge tidbits about Lean to
READ MOREJerry Bussell, chairman of the Board of Governors of the Shingo Prize for Operational Excellence, gave a great presentation at the Northeast Shingo Prize Conference on Lean Leadership. Jerry a former vice president of a Fortune 200 company has done extensive research on leadership and is sought after for his insights. Are you looking for a
READ MOREAfter over 13 years of work at a fiber optic manufacturing company I am making a change. Today, I start a new role in quality for an innovative technology company. I guess you could say my enthusiasm for continuous learning and my desire to make a difference go the best of me. It was finally
READ MOREOn Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on
READ MOREAt the Northeast Shingo Prize Conference last week my friend Jamie Flinchbaugh gave the closing keynote presentation. Jamie’s talk was about the role of the manager in problem solving. The role of the manager is not to solve all the problems but to build the systems capable of solving problems at every level. One of
READ MORE