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Book Review: Perfecting Patient Journeys 0
- Book Review
- April 17, 2013
Healthcare is undergoing many changes these days which has long been overdue for those of us who have been patients. Lean thinking has been spreading globally for decades in product and service businesses. In the last few years this value stream improvement methodology has been gaining support in health care. Now there is a step
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The Benefits and Impact of Global Quality Award Programs 0
- ASQ's Influential Voices
- April 16, 2013
In this month’s ASQ post by Paul Borawski he asks the Influential Voices to discuss the impact of Global Quality Programs. Do you live in a country with a national quality program? Is it serving to create role models for others to emulate? Is the national program growing in visibility and perceived value and creating
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Six Suggestions to Allay People’s Fear of Change 0
- Change Management
- April 15, 2013
A reader asked me for some suggestions on relieving fear of change: I am curious what you would recommend to allay people’s fears when for instance a physical change is taking place on the floor. An explanation is made, they are involved to a degree but ultimately it is for the good of the operation.
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Lean Quote: Lean Improvement is a Better Option in a Competitive World 0
- Lean Quote
- April 12, 2013
On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on
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The Lean Formula for Change 0
- Change Management
- April 10, 2013
For virtually everyone change means hard work, risk, and the need to learn new ways for unproven benefits. Change is one of the most difficult things for humans to readily accept. Charles Darwin said, “It is not the strongest species that survive, nor the most intelligent, but the ones who are most responsive to change”
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Collaboration Techniques for Moving Ideas & Decisions Forward 0
- Teamwork
- April 9, 2013
Collaboration and teamwork make an important contribution to the success of business initiatives like quality improvement, product development or customer service. To create effective teamwork across your organization, you need to break down any departmental barriers to collaboration so that you can draw on the best people. You need to set clear objectives and define
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