Friday, April 13, 2018

Lean Quote: Communicate, Every Day, Every Way

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.


"The art of communication is the language of leaders." — James Humes

Good communication is at the heart of great teamwork. Great teams communicate well and often, their members are happy to share ideas, brainstorm together, ask for feedback, and be contradicted.

This doesn’t mean team members always agree, but they’re able to communicate through their differences to settle on a sound solution and continue moving forwards as a team.

So, how to enable good communication?


  • Be clear: Set the tone for communication among the team. When is it acceptable to close your office door? Is it okay to contact someone after hours? How often should the whole team get together? This outline will help to keep everyone on the same page and communication flowing.
  • Listen: Communication is as much about listening as it is about speaking. Make sure you’re listening to fellow team members and actually considering their thoughts before offering your own solutions and input.
  • Method: There are so many ways to reach each other in the modern age. Try to use the most suitable tool to communicate for your specific needs, whether that’s email, a chat tool, phone call, or face to face. We’ve got an article that’ll help you decide which communication tool is best for what.
  • Touch base: Encourage informal meetings, information sharing, and huddles between team members. People shouldn’t have to wait for a weekly catch-up meeting to get together. Collaborative team members are comfortable communicating as and when they need to.
  • Collaboration tools: These enable workers to connect across the world, or across the office, in a group or one-to-one conversation. They also make progress on group projects at the times that are most convenient for them.

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1 comment:

  1. The part about team members not always agreeing but being able to communicate despite their differences resonates with me. If I feel like someone has listened to me even if they don't take the path I recommend I feel comfortable working with that person and respected.

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