Lean Roundup #107 – April, 2018

A selection of highlighted blog posts from Lean bloggers from the month of April, 2018.  You can also view the previous monthly Lean Roundups here.

Lean Lessons Learned: 10 Steps to Success – Paul Akers talks about what he would do differently if he had all the Lean knowledge and experience he has today.

Can Humility Lead to Excellence? -  Kay Kendall shares 10 characteristics of senior leaders commitment from companies provide exceptional long-term care.

Why Great Customer Service in a Lean Company Matters - Vincent Phamvan says applying Lean principles is key to a successful customer service experience.

Busy Bee Paradox Krakow Meetup - Håkan Forss talks about the truth of being busy vs being productive.

The Thinking Rat Race – Ron Pereira discusses his thoughts on the “respect for people” topic.

What's the Role of the Board of Directors in a business transformation? - Pascal Dennis talks about the role of the board of directors in a business transformation.

Lean Transformation is Not Difficult – Bob Emliani says Lean transformation is often said to be difficult but the difficulty clearly looks like a lack of understanding among managers and their unwillingness to change.

Why “Everybody, Everyday”? – Bruce Hamilton talks about Northeast Shingo Prize winner Mass Mutual.

The Manager’s Role in an Agile Transformation – Johanna Rothman explains the role culture changes plays in transformation and what management’s role is.

Fastcap’s 21 Principles – People and Things - Paul Akers discusses one of FastCap’s 21 principles called People and Things.

How to Go From Analytical Wonk to “Process Improvement” Coach - Mark Graban talks about baseball and parallels to Lean and being an effective change agent.

The Importance of Respect for People in Problem-Solving  - Kevin Meyer says embracing a diverse set of problem-solving behaviors while providing an environment where they can be safely expressed and explored is respect for people.

Where Do I Start with Lean? – Steve Kane talks about why starting with standards can dramatically improve your performance.

Lean Lessons from a Do-Nothing Scholar-Bureaucrat – Jon Miller offers a few Lean lessons from the story of Geng Sang Chu, a disciple of Lao Tzu.