A Lean Journey 
On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.
“The most important thing in communication is to hear what isn’t being said.” — Peter F. Drucker
Listening
is key to all effective communication, without the ability to listen
effectively messages are easily misunderstood – communication breaks down and
the sender of the message can easily become frustrated or irritated.
is key to all effective communication, without the ability to listen
effectively messages are easily misunderstood – communication breaks down and
the sender of the message can easily become frustrated or irritated.
Hearing
and Listening, though synonymous, are completely different things. Hearing
refers to the sounds that you hear, whereas listening requires more than that:
it requires focus. Listening means
paying attention not only to the story, but how it is told, the use of language
and voice, and how the other person uses his or her body. In other words, it means being aware of both
verbal and non-verbal messages. Your ability
to listen effectively depends on the degree to which you perceive and
understand these messages.
and Listening, though synonymous, are completely different things. Hearing
refers to the sounds that you hear, whereas listening requires more than that:
it requires focus. Listening means
paying attention not only to the story, but how it is told, the use of language
and voice, and how the other person uses his or her body. In other words, it means being aware of both
verbal and non-verbal messages. Your ability
to listen effectively depends on the degree to which you perceive and
understand these messages.
Listening
is not automatic.
is not automatic.
It
takes practice.
takes practice.
It
takes intention.
takes intention.
It
is a skill — one that is capable of being not only honed, but lost.
is a skill — one that is capable of being not only honed, but lost.
Good
listeners become good communicators.
They understand the importance of speaking clearly in an easy to
understand manner. When it’s hard to
interpret what you mean, you greatly increase the chances of a
misunderstanding.
listeners become good communicators.
They understand the importance of speaking clearly in an easy to
understand manner. When it’s hard to
interpret what you mean, you greatly increase the chances of a
misunderstanding.
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