A Lean Journey 
On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.
“What gets measured gets done.” — Mason Haire
There
are number of variation of this quote attributable to several notable
authors. It is often recalled in some
discussion of performance metrics or motivation.
are number of variation of this quote attributable to several notable
authors. It is often recalled in some
discussion of performance metrics or motivation.
Metrics
matter! What gets measured gets changed and what gets rewarded gets done. If
you don’t measure it, you can’t change it and if you don’t reward change it
will not happen.
matter! What gets measured gets changed and what gets rewarded gets done. If
you don’t measure it, you can’t change it and if you don’t reward change it
will not happen.
Choosing
the right metrics is critical to success. It is not enough to simply create a
numeric measure. The measure should accurately reflect the process. We use
metrics to base decisions on and to focus our actions. It is not only important
to measure the right indicators, it is important to measure them well.
the right metrics is critical to success. It is not enough to simply create a
numeric measure. The measure should accurately reflect the process. We use
metrics to base decisions on and to focus our actions. It is not only important
to measure the right indicators, it is important to measure them well.
Although
there may never be a single perfect measure, it is certainly possible to create
a measure or even multiple measures which reflect the performance of your
system. If the metrics are chosen carefully, then, in the process of achieving
their metrics, managers and employees will make the right decisions and take
the right actions that enable the organization to maximize its performance.
there may never be a single perfect measure, it is certainly possible to create
a measure or even multiple measures which reflect the performance of your
system. If the metrics are chosen carefully, then, in the process of achieving
their metrics, managers and employees will make the right decisions and take
the right actions that enable the organization to maximize its performance.
Metrics
create an environment of accountability throughout the organization. An organization that closely tracks
performance metrics creates a culture where goal achievement is the norm and
where there is no room for mediocrity.
create an environment of accountability throughout the organization. An organization that closely tracks
performance metrics creates a culture where goal achievement is the norm and
where there is no room for mediocrity.
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