Lean Quote: Defining the Problem

In Lean Quote
April 6, 2012
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On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

“We need to first define the problem. Albert Einstein once said: “If I had an hour to save the world I would spend 59 minutes defining the problem and one minute finding solutions” And I find in most organizations people are running around spending sixty minutes finding solutions to problems that don’t matter.” — Stephen Shapiro

The problem statement is a clear and concise statement that describes the symptoms of the problem to be addressed. Defining the problem statement provides three benefits for the team:

creates a sense of ownership for the team
focuses the team on an accepted problem
describes the symptoms in measurable terms

The following four guidelines are effective in creating a problem statement that is clear and concise:

Define the problem – In the problem statement, team members define the problem in specific terms. They present facts such as the product type and the error made.

Identify where the problem is appearing – Identifying where the problem is appearing, or manifesting, as specifically as possible helps the team focus its improvement efforts.
Describe the size of the problem – The size of the problem is described in measurable terms.
Describe the impact the problem is having on the organization – The description of the problem’s impact on the organization should be as specific as possible.

The truth of the matter is that the more specific the statement, the better the chance the team has of solving the problem. Accurate problem statements save time and effort by focusing the team on root cause identification.