A Lean Journey 
In
a sports environment, a “coach” is someone who trains athletes or athletic
teams to achieve their maximum physical performance. In the business world, a
“coach” refers to a manager who leads a team of employees, actualizes the
professional potential of his or her employees, and achieves a “winning”
service or product with his or her team.
The
collaborative and engaging style of a “Coach” enables leaders to be a
“manager-coach”. This approach focuses on developing employees in
order to achieve business results rather than managing their every move. The
mindset of the manager-coach is to create an environment that fosters learning,
independent thinking and opportunities to contribute. The manager-coach doesn’t
want to be seen as a solution provider. Rather, they want to be seen as a
facilitator, paving the way for the employee to achieve their results.
Manager-Coaches are a role model for others. They are excellent listeners and
communicators, providing perspective and encouragement while also setting high
standards and expectations.
collaborative and engaging style of a “Coach” enables leaders to be a
“manager-coach”. This approach focuses on developing employees in
order to achieve business results rather than managing their every move. The
mindset of the manager-coach is to create an environment that fosters learning,
independent thinking and opportunities to contribute. The manager-coach doesn’t
want to be seen as a solution provider. Rather, they want to be seen as a
facilitator, paving the way for the employee to achieve their results.
Manager-Coaches are a role model for others. They are excellent listeners and
communicators, providing perspective and encouragement while also setting high
standards and expectations.
An
effective coach-manager does the following:
effective coach-manager does the following:
- Manages different personality styles
effectively - Facilitates employee goal-setting
- Creates a motivational environment
- Adjusts leadership style to meet employee
needs - Gives feedback that is positive and
constructive, and seeks such feedback - Rewards and recognizes good performance
- Listens with attention and empathy
- Sets goals for the department that are
short- and long-term - Develops employees
- Delegates to improve productivity and
employee development - Provides resources for employee success
- Empowers employees to solve problems
independently - Measures performance of the department
and employees within it - Inspires trust and displays trust in
others - Maintains confidentiality
- Increases visibility of employees in the
organization
Teams
of emotionally engaged employees deliver customer growth and profitability
along with cost-reductions through reduced turnover, absenteeism, theft and
safety 2 ½ times greater than disengaged teams. Only teams of top talent can
consistently deliver the results you must have in this challenging economy. A
coach-based team leader is required to make that happen.
of emotionally engaged employees deliver customer growth and profitability
along with cost-reductions through reduced turnover, absenteeism, theft and
safety 2 ½ times greater than disengaged teams. Only teams of top talent can
consistently deliver the results you must have in this challenging economy. A
coach-based team leader is required to make that happen.
Coach-based
management is an organization-wide strategy for turning good managers into
great team leaders who will turn your good people into top talent.
management is an organization-wide strategy for turning good managers into
great team leaders who will turn your good people into top talent.
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