Lean Quote: Moving Beyond "Try Harder" Quality
- Lean Quote, Quality
- September 25, 2026

Scrap and rework costs are a manufacturing reality impacting organizations across all industries and product lines. Scrap and rework costs are caused by many things—when the wrong parts are ordered, when engineering changes aren’t effectively communicated or when designs aren’t properly executed on the manufacturing line. No matter why scrap and rework occurs, its impact
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Asking why 5 times: “the 5 Whys”, is a simple but powerful tool to use with any problem solving activity. It’s a technique to help you get past the symptoms of a problem, and to find its root causes. Simply ask the question “why” up to five times. Sakichi Toyoda, one of the fathers of
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Generally the most effective way to achieve quality is to avoid having defects in the first place. It is much less costly to prevent a problem from ever happening than it is to find and correct the problem after it has occurred. Focusing on prevention activities whose purpose is to reduce the number of defects
READ MOREPascal Dennis recently said that the so-called ‘Seven QC Tools’ aren’t second nature to everybody. I couldn’t agree more with Pascal. In that spirit, I’ll describe these core tools & how they can help. The Seven Basic Tools of Quality is a designation given to a fixed set of graphical techniques identified as being most helpful
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Accurate problem statements save time and effort by focusing the team on root cause identification. A well-stated problem statement is a clear and concise statement that describes the symptoms of the problem to be addressed. It speeds a robust corrective action process by identifying potential root causes and eliminating bias and noise. Unfortunately, many don’t
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In business, quality—like beauty or value—is not determined by internal opinions or technical specifications alone. Customer-defined quality is shaped by how customers perceive, experience, and evaluate the value they receive. This perception is dynamic, evolving as products mature, innovations emerge, and competitors introduce new alternatives. Understanding what quality in business is requires shifting focus away
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