How Do You Define Quality?
- Quality
- February 14, 2012

Quality is an important factor when it comes to any product or service. With high market competition, quality has become the market differentiator for almost all products and services. Therefore, all manufacturers and service providers out there constantly look for ways of enhancing their product or the service quality. Organizations that are successful at creating
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In this month’s ASQ post Paul Borawski asks about quality beyond it’s roots in manufacturing. Customers and companies alike recognize that quality is an important attribute in products and services. Suppliers recognize that quality can be an important differentiator between their own offerings and those of competitors. It was in the second part of the
READ MORECulture is the shared beliefs, values, attitudes, institutions, and behavior patterns that characterize the members of a community or organization. In a healthy business culture, what’s good for the company and for customers comes together and becomes the driving force behind what everyone does. Leaders of business have a powerful influence on the development of
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Organizations that consistently outperform their competitors share one defining characteristic: they operate as a customer-focused organization. Rather than viewing decisions through internal constraints, these organizations evaluate every action through the customer’s perspective. This shift represents a fundamental change in how quality, leadership, and operational excellence are defined. As markets evolve and customer expectations rise,
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The 2010 BP Deepwater Horizon Oil Rig Explosion Product quality problems don’t happen overnight, nor are they the result of a crippled procedure or one poorly conceived policy. The problems have brewed over time, sending out signals that risks to product quality are growing. A breakdown of quality is not an event. It is a
READ MOREQuality Digest created a video honoring the role of the quality manager in today’s organizations, based on Paul Harvey’s timeless tribute to the farmer, which debuted at the 2013 Super Bowl. Mike Micklewright and Quality Digest present this homage to quality managers: Those hard-working, often-overlooked gatekeepers of continuous improvement. Told in the style of the
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