Lean Quote: Customer Feedback in Lean - Turning Complaints into Improvement
- Lean Quote, Respect For People
- August 28, 2026

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on
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When December rolls around, something shifts in the way we live and interact with each other. We smile more, we take time to connect with loved ones, we give generously, and we find ourselves thinking about peace, gratitude, and goodwill. The “Christmas spirit” seems to soften our edges and make us more intentional about how
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November is National Gratitude Month — a time to reflect on what it really means to appreciate the journey we’re on, not just the highlight reel. Too often, gratitude is mistaken for forced positivity — smiling through struggles, pretending everything is fine, or denying frustration and disappointment. But true gratitude isn’t about chasing constant positivity;
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As Thanksgiving approaches, it’s a perfect moment to pause, reflect, and show appreciation for the people who make our organizations thrive. In Lean thinking, we often focus on processes, efficiency, and continuous improvement—but none of it is possible without the dedication, creativity, and teamwork of our employees. The holiday season gives us an opportunity to
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Empathy is a transformative force in business and life that allows leaders and managers to empower those around them. Beyond numbers and profits, understanding and connecting with others on an emotional level is a hallmark of exceptional leadership. Leadership training program Empathy in leadership goes beyond just a soft skill; it’s a strategic imperative. As
READ MOREWhy do people judge too quickly before knowing them? This is probably an artifact of the history of our species. It’s part of our hardwiring and a survival strategy. Our brains make snap judgments about people because it’s in our best interest to do so from a survival perspective. Not only does it help us
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