Monday, June 26, 2017

9 Phases of Cycle Time Reduction


The overriding goal of cycle time reduction is total customer satisfaction. Changes in areas to reduce cycle time should result in improved operation of the cycle, given current resources, technology, and capital. These should set the stage for continuous improvement.

There are nine phases in cycle time reduction efforts:

Phase 1: Identify Critical Business Issue – This phase involves identifying the overall business issues with which you are concerned.

Phase 2: Identify Critical Process – This phase involve identifying a specific process or cycle for which you will construct a process map.

Phase 3: Form Cross-functional Process Team – This team should be familiar with and be impacted by the issue.

Phase 4: Draw Cross-functional “Current State” Process Map – This phase involves drawing a map of a particular process or cycle as it currently operates. Analyze the “As Is” process map and identify disconnects.

Phase 5: Establish “Current State” Cycle Time – This phase involves calculating total cycle time for a particular cycle as it currently operates.

Phase 6: Draw a Cross-functional “Future State” Process Map – This phase involves drawing a map of a particular process or cycle as it should operate. Include the cycle time for a cycle as it should operate.

Phase 7: Produce Action Plan to Support “Future State” Process Map and Cycle Time – This phase involves documenting detailed action steps on how to fix the problems within a particular cycle, or how to go from “Current State” to “Future State.”

Phase 8: Implement and Monitor “Future State” Action Plan – This phase focuses on the follow-up required to implement changes.

Phase 9: Use Tools for “Best in Class” Pursuit – The purpose of phase 9 is to benchmark “Best in Class” performers and competition to help determine the “Ideal” level of performance.

It should be the goal of each business function to move from a current state “As Is” to a future state “Should Be” level of performance in the parameters critical to the business.

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