Leadership Lesson From Walt Disney - Part 1

For the next two weeks I will be taking some time off with my family rejuvenating. We are vacationing in Disney with our 3 young kids.  I am always amazed by the visionary and frankly Lean-like thinking of Walt Disney.  To that end I would like to share some leadership lessons from Disney that we can all learn from.

#1 Foster An Inclusive Environment! 
 Workplace inclusion is making sure that everyone matters and that everyone knows that he or she matters. It is about engaging and involving your team by asking their opinion and making it clear you want to hear their point of view. One of the main responsibilities of Leader is to develop future Leaders. Personally get involved and take time to do the so-called soft stuff really well otherwise your team won’t take care of the hard stuff. Disney defined its approach to inclusion with the acronym RAVE for Respect, Appreciate, and Value Everyone. 

#2 Design Your Organization Structure For Success… “Break the Mold!” 
Organization structure is critical to getting the best results. The most important thing is to make sure that every individual clearly and completely understands what he or she is responsible for, what level of authority he or she has, and how he or she will be held accountable. 

#3 Make Sure You Have The Right People In The Right Roles! 
Hiring new people and promoting people to new levels are really important to do well and carefully. Each time you have an opening you have the opportunity to add talent and strength your team. Make sure the candidate has the right level of expertise and experience for the job but also consider how the person will blend in with the current team. 

 #4 Ensure That Employees Are Knowledgeable About Their Roles! 
Leaders are responsible to train and develop their team members. Education is power. Training and development are two of the best ways to improve self-confidence and self-esteem in everyone. Lead by example - attend all training, communicate best practices, and observe actual conditions and behaviors. The best way to develop people is for the leadership to be actively involved in coaching, counseling, and educating the employees. 

#5 Make Dramatic Leaps In Service! 
Make dramatic improvements for customers, employees, and for business results. Great leaders don’t maintain anything. In order to improve things you need to know how good they are. Demonstrate zero tolerance for anything but perfection. Visit other places known for “world class excellence” and see what you can learn. 

#6 Implement Effective, Structured Processes For Getting Work Done! 
We have a process for everything. Leaders have the responsibility to identify process problems and opportunities for improvement so that they are not a hassle and that the make sense. Ask the people doing the work and customers using your products or services for their opinion. Spend time finding out what process made things go wrong and change that versus looking for someone to blame. Great Leaders ask “why” a lot. Implement processes that work and follow-up to ensure they are still working. 

 Stay tuned, in the next post I will present another 6 great lessons of a Great Leader.

Lean Quote: The Truths of Failure

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"I can accept failure, everyone fails at something. But I can’t accept not trying." — Michael Jordan

Success always starts with the knowledge of what failure would be, because if you haven't defined what failure is, you haven't defined what it isn't, i.e. success.

Ultimately though, we most often learn through trial and error. We reserve the word success for the accomplishment of difficult things and there are few difficult things you get right on the first try.

Hence while success does not ALWAYS start with failure, it would be fair to say it does most of the time. If you aren't failing, you're not trying, and if you aren't trying you aren't succeeding.

Some of the most successful people are those who fail the most. With each failure you grow, you become bigger, you learn new and important things and you get one step closer to reaching your goals.

Big dreams and big goals can only be realized as long as you are ready to fail – again and again. Learn from the most successful people and adopt a similar attitude towards failure.

The happiest and most successful people know that…

#1: Failure is an integral part on the way to success and self realization.

#2: Whenever you step outside the comfort zone and whenever you try something new, failure becomes inevitable.

#3: Each failure brings you one step closer to reaching your goals.

#4: Failure is a great teacher and it allows you to learn some of the most valuable life lessons.

#4: Each failure makes you stronger, bigger and better.

#6: Making mistakes is not a big deal as long as you learn from them and avoid repeating them.

#7: Failure teaches you that a certain approach may not be ideal for a specific situation and that there are better approaches.

#8: Successful people will never laugh at you or judge you when you fail, because they have already been there and they know about the valuable lessons you can learn from failure.

#9: No matter how often you fail, you are not a failure as long as you don’t give up.

#10: Each time you fail, your fear of failure becomes smaller, which allows you to take on even bigger challenges.

Treat every mistake as an opportunity to learn and grow. Don’t feel stupid or doomed forever just because you failed at something. You can always find other opportunities. Failure is an expected part of the process of finding solutions.

Fear of failure is a genuinely scary thing for many people, and often the reason that individuals do not attempt the things they would like to accomplish. But the only true failure is failure to make the attempt. If you don't try, you gain nothing, and life is too short a thing to waste.

The 10 Truths of Failure originate from Robert Spadinger at Pick the Brain.

Read more at http://www.pickthebrain.com/blog/10-great-lessons-can-learn-highly-successful-people-failure/#KvXKhH748ChbVQjM.99

 

Daily Lean Tips Edition #66 (991-1005)

For my Facebook fans you already know about this great feature. But for those of you that are not connected to A Lean Journey on Facebook or Twitter I post daily a feature I call Lean Tips.  It is meant to be advice, things I learned from experience, and some knowledge tidbits about Lean to help you along your journey.  Another great reason to like A Lean Journey on Facebook.

Click this link for A Lean Journey's Facebook Page Notes Feed.

Here is the next addition of tips from the Facebook page:

Lean Tip #991 - Get On Board With Change

A manager must be supportive of a change before he or she can successfully lead direct reports through the change process. This means that managers and supervisors have sufficient awareness and desire around the change itself before they begin engaging their direct reports. To achieve this, the change management plan must have specific elements aimed at building support with managers and supervisors.

Lean Tip #992 – Build Competency for Change

“Leading change” is a personal competency that managers and supervisors can build. And, the competency is not necessarily natural. It takes a particular set of skills to lead a group of employees through a change process. Many times, there are great managers who struggle in times of change. Appreciating “leading change” as a unique personal competency and working to build that competency in managers and supervisors is a critical step, and one that is often overlooked.

Lean Tip #993 – Provide the Tools Necessary For Change

Managers and supervisors not only need competencies in leading change, they need tools to help them help their people in times of change. Many times, the tools needed to manage change are different than the normal tools managers are familiar with using. One of the most important tools you can provide to managers and supervisors is a model for understanding the human reaction to change.

Lean Tip #994 – Provide Support for Change

Managers and supervisors will need support when taking on the role of "leader of change". Some of the tasks and responsibilities that come with being a good coach of employees through change are difficult. In many instances, this is a completely new undertaking for a manager or supervisor. You need to provide outlets and opportunities for support when managers are leading change.

One area of support necessary will be helping them implement the processes and tools you have provided for leading change. Opportunities to try out new approaches for identifying resistance in a safe setting can go a long way in helping managers and supervisors to be successful.

Lean Tip #995 - Foster Creative Learning Processes.

Often, employees want to make suggestions about the way things are done but don't have a way to voice their ideas. Develop a method that makes it easier for staffers to share their creative ideas or suggestions with top management.

Lean Tip #996 - Challenge Employees with Unfamiliar Jobs

Stretch assignments are growth-oriented exercises with some inherent risk. They’re designed to push participants past their skill level. Even failure offers valuable lessons that can add new skills, improve confidence and solidify employee commitment. You want to give participants first-hand experience in many different roles throughout your company. They’ll gain exposure to different divisions and gain new expertise.

Lean Tip #997 – Practice and Expect Open and Honest Communication

As a leader, you set the example for how your entire team communicates. Communicate openly, honestly, clearly, and with the commitment to address the greater good of your business and those on your team will communicate the same way.

Lean Tip #998 – Promote Teamwork for Problem Solving

A quarterback needs his receivers. A pitcher needs his fielders. Even a golfer needs her caddy. Studies have shown that groups of people working together produce significantly greater results than people working independently. As a leader, you need to not just build a great team, but also get your team actively into the game. Share your vision. Involve others in solving problems. And delegate responsibilities that allow everyone to contribute to the success of the organization.

Lean Tip #999 – Influential Leaders Empower Employees

As a leader you need to inspire your employees to do more. To improve their behavior, develop their skills and talents, work better and harder and achieve great results. Successful leaders understand the importance of influential leadership and how it impacts employee engagement.

Lean Tip #1000 – Teach Your Staff To See Problems As Exciting Opportunities For Improvement

Every organization has problems. The key is to notice the problems, without dwelling on the negative. When someone spots a problem, bring your team together to brainstorm solutions. Point out how you can make changes to make your business stronger and more successful. And most importantly, don't shoot the messenger. Recognize and show appreciation for people who bring problems to your attention.

1000 Tips shared over 5 years, a milestone worth noting. Due to it's popularity I think we shall continue.

Lean Tip #1001 – Adopt An Open Communication Style

Collaboration tools compel organizations to become less hierarchical in how they distribute information. This open communication style allows employees more insight into what is going on and helps them feel they are part of the business. Those that don't adapt to this new way of communicating, which tends to facilitate more transparency and quicker decisions, will be left behind.

Lean Tip #1002 – Prepare to Adapt to Changes in Communication For Successful Collaboration

Companies expend lots of effort vetting collaboration tools and yet too often end up disappointed in their performance. Technology can be a great tool for facilitating collaboration, but company culture and management initiative are still the engine that drives it, especially at the beginning. Many changes are necessary in workflow and communication style that are frequently not comfortable for employees to accept. Priming the company to adapt to these changes is a key factor in facilitating a successful collaboration initiative.

Lean Tip #1003 - Simplicity is Key for Productive Collaboration.

The collaboration method must make our jobs more efficient, not create more cycles of work. A discussion board can often help get the dialogue moving among a large team, but in some instances it is necessary to pull the discussion away to a smaller group for a final result.

Lean Tip #1004 - Craft Simple, Outcome-Oriented Goals

The more complicated a goal is, the more room for interpretation and extrapolation. Go the extra mile to make your goals simple and concrete. Outcome-oriented goals focus on results rather than just products and can provide greater clarity and focus.

Lean Tip #1005 - Discuss How the Team’s Goals Tie into the Organization’s.

By linking a team’s or project’s goals to larger company goals you can find inspiration and a higher sense of purpose. Everyone on the team will feel they are playing a meaningful role.

Change Leadership Requires Courage and Commitment

Change is difficult. It takes courage and commitment. Courage means trusting yourself to overcome your fears and doing what you are afraid to do. Courage increases conviction and inspires others to confront their fears. Being committed is about being clear on your objectives and being clear on what it will take to achieve them.

It takes courage to be a change agent, to rise up and lead the way when others are filled with fear. It takes courage to walk in a different direction when others walk along a contrasting path. Most important, it takes courage to drive persistence to overcome resistance…to find comfort outside your comfort zone when the promise of reward is ambiguous.

If courage is the fuel that gets the engine going, commitment is the will to keep filling the tank, to see things through no matter how dire the situation may seem. Not that the will to see things through is simple at all. It requires attention to detail, passion for the craft of making change, and a zealous, unwavering dedication to achieving an outcome, no matter what the odds, risks, obstacles and challenges along the way.

Without commitment, success is just but a far away dream. It is the force originating from within you that seeks to bring out the potential in you and drive you to your destiny. It is the desire of many to achieve success but a determined person is never satisfied until he gets what he is after. Commitment is what motivates one to strive and work hard towards success; therefore without it one tends to walk blindly and without purpose.

Commitment from management is a “MUST” for change. In fact, it is the driving force. Procedures, tools, and database are all useless if the management does not want to see an improvement culture in the organization. The employees of the organization will not care, if the management themselves do not show the attitude to follow the right path.

The truth is demonstrating commitment is hard work. Wavering commitment is usually seen as no commitment at all. The only way to achieve a reputation for commitment is through determination and persistence. Genuine commitment stands the test of time.

Change requires all of us to be willing to change and to demonstrate the courage and commitment. Courage is a foundational component of leadership, in isolation, it has limited potential for effecting change. Commitment is the development of a focus that will define the direction of future motivation. With courage and commitment in place we have the ability to identify and pursue specific opportunities for change, to plan and implement specific actions.

Lean Quote: Get Comfortable Being Uncomfortable

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"Get comfortable being uncomfortable." — U.S. Navy SEALs

The U.S. Navy SEALs have a saying: "Get comfortable being uncomfortable." If you can be comfortable being uncomfortable, you'll be prepared to handle whatever situation comes along.

There have been many times as a Lean leader that I have been in uncomfortable situations. Change is not easy. Discomfort comes in many forms. But the more you embrace that as a reality, the wider your comfort zone becomes. This boosts confidence and provides the tools for facing even larger challenges down the road.

Leaders need to challenge their employees to move out of their comfort zone. You can’t move forward if you don’t grow and you can’t grow if you never leave your comfort zone. When possible, give your employees challenging assignments. Help them prepare by providing them a safe environment to learn from the mistakes that they are bound to make.

Moving beyond our comfort zones is how we can best learn and grow. The challenge is to resist our normal human instinct to seek comfort rather that discomfort. The key is to continually push beyond the comfort zone and drive continuous improvement to develop and strengthen your Lean thinking.

So when it comes to getting outside your comfort zone, don’t mistake magical outcomes for magical processes. Adaptation takes time, effort, strategy, and determination. But with a solid plan in place and the courage to take it forward, your results can be extraordinary.

 

Clarity of Vision Sets the Compass Needle to True North

This month on A View From The Q Bill Troy has been talking a lot about focus as ASQ goes through their strategic planning process. Do you have the right focus? Do you have a clear vision?

Given all of the rapid changes and increasing distractions organizations face today, individuals must be able to focus on those things that offer the greatest advantage to the organization. The clearer the priorities, the easier it will be for people to focus their energies on what really counts.

You can’t do everything. So you have to focus. Since you can’t do everything and if you ever could, your customers wouldn't believe you anyhow, then you need to focus on something that you do well, that people want.

The job of management is to steer the focus of their organization towards those few vital priorities that will keep or bring the organization into alignment with the demands of its customers. Once these are identified, employees can then pinpoint the group, division, factory, department, or project gaps that must be closed to stay aligned with the strategic direction of your organization.

Leadership must articulate a vision and goals describing what they believe want to accomplish. They must provide a clear charge to all layers of management and process improvement team members to work towards this vision, making sure that everyone understands the vision. Leaders work with others to set specific goals and a manageable scope for each action. Focus on defining the attributes needed for success and empower the team to develop efficient and effective approaches to accomplish them.

Casting the vision is not enough.  Starting out is always the most difficult part, but do not let the vision fall flat.  Revisit, reinvent, and restrategize until the flow becomes natural. Create and align company goals with the vision, and align individual and team goals with company goals.

Let your employees know how they will benefit from embracing the vision. Explain and reinforce the financial rewards when the goals of the vision have been achieved, such as bonuses, recognition, and career development. Share the vision frequently through staff meetings, outings, newsletters, emails, posters and employee campaigns. Develop visuals, such as tables, charts and photos, which highlight milestone accomplishments of the vision.

Traditional planning methodologies focus on steering an organization in the direction desired by top management. Often referred to as management by objective (MBO) since top management establish the objectives, targets, evaluate whether employees meet these targets. Unfortunately, as we know, you can’t achieve the desired results by just dictating individual targets.

In Lean Thinking “Hoshin Kanri” is the process to select those annual objectives that will give the organization the greatest possible advantage. The word hoshin is formed from two Chinese characters: ho stands for “method,” shin means “shiny metal showing direction.” Kanri stands for “planning.” Together, hoshin kanri is used to communicate a “methodology for setting strategic direction,” in other words, a management “compass.”

The Hoshin kanri process identifies and concentrates resources on the vital few stretch achievements that support the vision. It separates those performance issues that require dramatic improvement from the many incremental improvements that can achieved at the local level. All the changes that the leadership believes to be incremental are skimmed out of the strategic plan and addressed through quality in daily work. The remaining category of contribution – the vital few breakthrough achievements – becomes the core of the hoshin kanri process.

At the heart of hoshin kanri is the Plan-Do-Study-Act (PDSA) cycle. Promoted by w. Edwards Deming, this management cycle (sometimes called the PDCA cycle) is an iterative process. A closed loop system, it emphasizes four repetitive steps:

First, start with an idea and create a PLAN to test it.

Then, DO adhere to the plan, and take corrective action when necessary.

Next, analyze and STUDY discrepancies to identify the root causes of obstacles.

Finally, take appropriate ACTion. If the outcome matches expectations, then standardize the process to maintain the gains. If the results were disappointing, then modify the process to eliminate the root cause of remaining problems. In either case, repeat the process starting again with PLAN.

While these steps appear in a linear sequence, when implemented the phases are best thought of as concurrent processes that can continually be improved.

Hoshin kanri is the system for setting management’s compass toward True North. It is a tool to align people, activities, and performance metrics with strategic priorities. It can be used to communicate direction, coordinate activity, and monitor progress. It enables members of the organization to work together in the most creative way to define and achieve the strategic intent.

I’m part of the ASQ Influential Voices program. While I receive an honorarium from ASQ for my commitment, the thoughts and opinions expressed on my blog are my own.

Lean Quote: Lean Requires Patience

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"The trees that are slow to grow bear the best fruit." — Moliere

It’s no secret that many Lean deployments fail to achieve intended results. One of the main reasons for this is a lack of patience in the time and effort required for transformation.  Success with Lean requires a long term commitment to learning, consistent focus, and patience.

Striving for excellence is an ongoing process; it requires a persistent attitude of excellence demonstrated by a continual focus on both the large and small things in our endeavor.

Improvement rarely happens when an implementation is left to itself. There is a substantial requirement of energy and stamina to drive lasting improvement. We must ensure that ourselves and those we work with are able and willing to work with enough pace and strength to make the right things happen.

Lean is not a single wave, cycles of improvement are required. Efforts must be made to repeat, reinforce, retrain, and review what is taught and implemented. Lean requires doing the hard thing over and over again. It will be resisted often strongly, but sometimes in a quiet but subservient way. We need to overcome setbacks and disappointments and provide a steady course to follow.

Successfully implementing Lean process improvement strategies in your organization requires patience and an unrelenting commitment to overhauling your current business operations. Lean practices need to be incorporated as part of the culture of your business, to successfully reduce waste in your operations, and increase value in your products.