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Friday, November 18, 2022

Lean Quote: Inspiring Gratitude in the Workplace

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.


"Gratitude should be felt and experienced sincerely, expressed generously and received graciously.  —  Michael Josephson

Gratitude is a key factor for living a life filled with positivity. Practicing gratitude in the workplace brings about many positive effects. Feeling valued and appreciated is a fundamental human need of employees. Appreciated employees tend to be more loyal, productive, and satisfied in their roles.

Promoting gratitude in the workplace can be a bit of a challenge. It’s hard for employees to remember to practice gratitude – especially during a rough day at the office. The easiest way for you to help employees feel and express gratitude is by leading by example. Here are a few ways to cultivate gratitude at your company:

Look for opportunities to celebrate success. This could be a newsletter shout-out to an employee who contributed to their team or throwing an appreciation party for employees to celebrate their tenure. Be sure to look out for small successes that will make employees feel special.

Support peer-to-peer recognition. Encourage employees to create shout-outs or thankyou notes for their colleagues. Provide employees with printouts that they can fill out and give to one another. Ask employees to give out at least one thank-you note a week.

Get employees involved in community service projects. Volunteering is a powerful way to promote gratitude. Provide employees with information on local organizations that are looking for volunteers. If you are able to, coordinate a team outing for employees to volunteer together.

Offer education about benefits of gratitude. Send out blog posts, articles, and research studies on the benefits of gratitude. Employees will be more inclined to practice gratitude once they understand its benefits.

Reinforce random acts of kindness at work. Recognize employees who go out of their way to help a co-worker or make someone smile. Kindness is contagious!

Although gratitude might sound like a cheesy topic, research has proved that it can truly impact a person’s mental and physical wellbeing, as well as their work performance. Maintaining an attitude of gratitude releases dopamine in the brain, which in turn boosts feelings of wellbeing, increases optimism, and improves physical health.

Employees who feel appreciated by their employers and colleagues tend to be happier and more enthusiastic with their work. They are motivated to do a better job and contribute to the success of their company.


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Wednesday, November 16, 2022

Action Centered Leadership

Every business wants to be successful and generate results. If only there was a simple formula we could use to make that happen. Well actually, for decades there has been. Maybe you’re not familiar with it but that’s what I’m sharing with you today. We are looking at John Adair’s Action Centered Leadership model.

Back in 1973, British leadership expert John Adair published his action centered leadership model. It’s also known as the “three-circle” model. He developed this model during the 60s to show a more relevant and modern leadership approach.

Model of Action-Centered Leadership is developed by focusing on what leaders do and is based on the following principles:

  • The task can only be performed by the team rather than any one person/leader
  • The team will excel only when all members are fully developed
  • The members must be motivated and need to challenge the task
  • Leadership can be taught; if one person can do something, then others can also learn to do it

Adair’s action model can be represented by Adair’s three circles, which illustrates his three core management responsibilities. Each of these three elements plays an important role in the leadership, and only when all three are balanced properly, the leader is going to be successful and effective:

1. Achieving the task: Task is the foundation that creates the need for leadership. Without the task, there is no need for any leadership. Every leadership role is developed because there is a goal in mind, and someone needs to be in charge of directing the team toward that goal.

2. Managing the team or group: To achieve tasks, the team is essential. The team is made up of individuals having different skills and experiences, and they collectively contribute to the business goal. A leader’s key responsibility is to motivate the team members to put in their best for the best possible performance towards completing the task.

3. Managing/Empowering individuals: The leader is responsible for each individual employee, his progress, and development. Forgetting about individuals as humans and treating them only as a resource that must do what is best for the organization is a big leadership mistake. Extracting the best effort from each person on the team requires treating them with trust and respect as individuals that they are. Each individual needs recognition by means of salary, fun, and challenging work and responsibility.

Adair focused on 8 key functions for action centered leadership to happen.  

  • Defining the task: here we are creating clarity and setting the direction. We should use SMARTER goals to help achieve these results.  
  • Planning: it’s about having a strategy to achieve the task. We need to look at all options and take suggestions from the team when planning what to do and how to do it.  
  • Briefing the team: we need to communicate with the team regularly. Here we are providing feedback and accepting input.   
  • Controlling what happens: we will have control measures in place to maintain standards. These measures will ensure we are monitoring the situation and taking action when needed.  
  • Evaluating results: it’s important that we’re reviewing individual and team performance and tracking milestones. We also need to identify areas of improvement.  
  • Motivating individuals: we are responsible for providing recognition and praise, using motivators effectively.  Therefore, we are keeping the team driven to achieve the results.  
  • Organizing people: All leaders need to have the capability of arranging the team into a highly functional unit. We do this by using time management, delegation, and development to keep people on track.  
  • Setting an example: here we need to lead by example. We cannot expect the team to follow our lead if we are inconsistent.  

As you can see, all 3 elements of Task, Team and Individual feature throughout these key functions. 

Some criticize the hierarchical approach that Adair’s theory takes, claiming it does not allow for modern organizational structures that tend to be more linear. Current thinking suggests that leadership should focus on empowerment, enabling and encouraging innovation, whereas Adair takes a more traditional approach which could be seen as authoritarian.

However, others claim that the simplicity of Adair’s model makes it ‘timeless’ and the simple, practical framework provides clarity to the role of a leader. The simplicity of Adair’s ideas results in this model being relevant to leaders, irrespective of the sector they work in and the task being completed.

Successful implementation of Adair’s model will enable leaders to

- Build morale

- Achieve strong results

- Improve work quality

- Develop strong teams

- Improve productivity

Overall, I highly recommend learning this simple model and using action centered leadership. This approach will help us focus on those 3 key elements better. It also allows us to practice those 8 functions that Adair highlighted to allow this model to work even better. Give it a try and see the benefits.


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Monday, November 14, 2022

Lean Tips Edition #195 (#3136 - #3150)

For my Facebook fans you already know about this great feature. But for those of you that are not connected to A Lean Journey on Facebook or Twitter I post daily a feature I call Lean Tips.  It is meant to be advice, things I learned from experience, and some knowledge tidbits about Lean to help you along your journey.  Another great reason to like A Lean Journey on Facebook.


Here is the next addition of tips from the Facebook page:

Lean Tip #3136 – Organize Your Materials and Parts for Efficient Retrieval

The amount of money (and time) that is wasted through a lack of organization can be staggering.

This particularly true if materials or components are stored at various points in the manufacturing process – with time spent retrieving these items making up a significant portion of your costs.

Making sure your storage and warehouse facility is well organized will improve this “picking” process, which can be further improved through the use of suitable parts or picking bins.

The increased speed at which the parts or components arrive at your manufacturing line will lead to increased productivity, as well as helping to avoid delays and production even stopping whilst waiting for items. This is also true for reducing picking errors, which organization can again help with.

And better organization can also highlight shortages of any stock more quickly, again preventing downtime.

Lean Tip #3137 – Maximize the Use of Space

Maximizing the use of space can be a surprisingly effective way to improve your manufacturing productivity. The amount of time employees spend moving from one area to another has a direct impact on the efficiency of your manufacturing.

By rearranging your factory floor to put commonly used equipment or machines closer to each other, to keep of stock of parts or components nearer to where they will be needed, and make each trip as efficient as possible (i.e. move multiple items with a tote, and ensure picking errors are minimized through well-organized stock and parts bins) can all have a big impact.

Ultimately, you may wish to consider rearranging your manufacturing floor layout in order to create a smoother workflow or both components, product and people.

Lean Tip #3138 – Troubleshoot and Maintain Machines

Regular maintenance and troubleshooting of your machinery and equipment is crucial in maintaining and improving productivity.

This is also where it is important to train – and then trust – the employees that use these on a daily basis. They will be the first to spot an issue, and if familiar with the equipment can potentially fix the issue with little disruption caused.

Besides this, knowing the signs that something is not running well (or even at capacity) can be critical in avoiding larger problems. It is far easier to keep a machine running through maintenance and care than it is to repair it once something has failed.

Lean Tip #3139 – Cut Down on Quality Waste (Material Scrap)

Every damaged component that cannot be used costs money. Every unfinished product costs money. Every item returned by your customers costs money – and hurts your brand and business reputation.

It is therefore essential to protect items when being stored (picking bins) and when being moved (handling totes).

And whilst it is also understandable that mistakes can and will occur, if this becomes too frequent then getting to the root cause and identifying a fix (either training / recruitment, new processes, equipment etc.) is critical.

Lean Tip #3140 – Remember to be Realistic With Your Goals

Expectations from your customers, tight deadlines and pressures from external factors (for example logistics and delivery times) can all lead to targets becoming distorted and often unachievable.

In cases such as this, it is important to manage expectations diplomatically and ensure corners are not cut – whether this is through safety or quality. This could lead to employees become demotivated, which can lead to worsening of productivity rather than improvements.

As a result, once you have a full picture of your current productivity, set realistic goals that focus on the quality of output, punctuality and that do not compromise safety.

And involving employees and gaining their feedback on initiatives can help them feel engaged and valued too.

Lean Tip #3141 – Start by Eliminating Waste.

This is one of the core principles of lean manufacturing. Typically, you may use a value stream analysis to identify wasteful activities occurring at the plant. At the same time, you can intensify efforts to find more efficient ways to add value to the company’s product line.

Lean Tip #3142 – Reduce Unnecessary Inventory.

The cost of maintaining excess inventory generally outweighs the potential benefits you might realize. It can tie up resources, slow down response time and complicate quality-control issues. Overstocking may become particularly problematic if some of the inventory eventually becomes obsolete-which is often the case.

Lean Tip #3143 – Extend Employee Autonomy.

Give more employees authority to make decisions and provide them with the tools and methodology for doing so. You can take this step even further by establishing teams to measure work progress and improve techniques. Frequently, companies find that viable solutions may be presented by employees below the management level. Plus, this kind of involvement can improve morale and performance.

Lean Tip #3144 – Focus on Continual, Long-Term Improvement

If you have succeeded in implementing Lean across your value stream(s), then you must continue with the good habits built during the transition. A critical aspect of Lean is continuous learning and improvement. In a sense, there is no ‘final’ goal except to simply removing (and preventing) wasteful processes and delivering value to the customer. Be it a change in manufacturing technology or even complacency, new wasteful processes could emerge in the future.

Lean Tip #3145 – Take the Time to Plan Your Road Map

Once you’ve made the decision to go all in on lean, it will be tempting to jump in head first. But, just like getting buy-in from your stakeholders, every minute you spend planning will save you time (and frustration) down the road. Plus, you need a map so you know where you’re going.

Lean Tip #3146 – Ask the 5 Whys to Improve Your Problem Solving Culture

Ready to get to the root cause of whatever ails your process, with your whole team on board? Start by asking why. In fact, plan to ask it a solid four more times as part of the 5 Whys, a Lean Six Sigma strategy that will move you past the symptoms to the heart of the problem. When you include coworkers and other stakeholders in offering alternative answers to the stream of whys, the collaborative effort can go a long way in fostering a problem solving culture that embraces change and values input from all.

Lean Tip #3147 – Use Standardized Work to Scale Your Business

Manufacturers stick to a standard process because doing the same thing over and over minimizes errors and waste. Similarly, when you create a checklist for every task, product, and process in your organization, you’re making your team’s work standardized, reducing variation and the competition of individuals’ preferred methods of completing projects. This standardization of workflow, responsibility, quality, and interaction with the customer is essential as you grow your business and expand your workforce. Even the scope, timing, and content of meetings can be standardized. This is how you establish best practices and continually improve on the way to scaling your business.

Lean Tip #3148 – Make Continuous Improvement a Goal for Your Business

One of the things that you need to have in mind all the time is your business and your industry keeps changing. You need to be quick in adapting your business to these changes. And this is where continuous improvement plays an important role. As you adapt to the changing environment, you should take what you already learned and change things for the better.

The reality is that there are always areas to be improved when you have a small business. From production to customer service, accounting or operations.

Lean Tip #3149 – Collect Performance Data and Act on It

Data collection on your production performance has great value. It can help you connect the dots when you discover inefficiencies. Measuring and tracking activity provides you with insights that can contribute to waste elimination and continuous improvement.

Combining this data into dashboards allows many eyes to view and assess it. For example, if throughput is down, you need to investigate why. You can look at data from all these streams, and you may find that a piece of equipment is underperforming. You’ve found the root cause and can address it.

Lean Tip #3150 – Keep Your Eyes Open to Improvement Opportunities

You won’t always work on strategy changing projects, but there’s usually the opportunity to make small improvements everywhere. By regularly making small improvements, you’ll witness a significantly more capable process long term. The sum of the parts really can be greater than the whole.

Given advances in technology, best practice and changing customer needs, there will always be a better way. So make sure you are constantly looking out for these opportunities and encourage others to do the same.


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Friday, November 11, 2022

Lean Quote: Lessons from Our Veterans

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.


"I’m proud to be an American, where at least I know I’m free. And I won’t forget the men who died, who gave that right to me.  —  Lee Greenwood, “God Bless the U.S.A.”

On Veterans Day we take time to honor those who fight our nation’s wars. This is a time to honor our veterans, and one of the most important ways we can do that is to learn from their experiences.

Here are a few universal lessons to learn from our veterans:

1. We must appreciate our lives no matter what you happen to be going through. Whatever you need to do so is already within you.

2. We must exercise our Free Will. Make your life count and enjoy the satisfaction of knowing that you did not give up as you fought your own enemies…that is how dreams turn into reality and miracles begin to occur.

3. We must keep hope alive. Hope is intangible, but the ramifications of not having it can devastate many lives; it is the nudge that we need when we least want it, and the salvation when we least expect it. Hope is the fabric we have weaved through years of knowledge, laughter, tears and pain.

4. We must always believe in ourselves and in our innate power to heal. So doubt your doubts, not your mind, and do what you must to do more than just exist. We owe it to those who have sacrificed so much, but most of all, we owe it to ourselves.

Though one day a year is not enough to show our gratitude for all that they have done, may we honor and say thanks to all veterans this Veteran’s Day. Remember to always keep them in your prayers for we are indebted to them for their commitment and loyalty to our country. They deserve our affirmation and respect.


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Wednesday, November 9, 2022

Why Project Management Is Critical for Business Profitability



Introduction

Managing a project is a multifaceted process that requires planning, scheduling, reporting, and tracking. Gaps in communication, resource allocation, or backup plan can affect project progress and business profitability. This article sheds light on the importance of project management and the pivotal role it plays in ensuring business profitability.

What Is Project Management?

Project management is the application of certain techniques, skills, and tools to achieve the final goal of the project. It involves planning and organizing the project to produce the desired outcome within the stipulated timeframe. The project management lifecycle consists of four rudimentary stages: initiation, planning, execution, and closure.

Over the past decade, project management has evolved through several stages. The evolution was driven by the need to deliver the project more quickly and efficiently. Most managers have switched from emails and spreadsheets to project management software. To ensure smooth project flow, it’s necessary to meet future contingencies that could derail the project.

Top Reasons Why Project Management Is Critical for Business Profitability

       Clear Objective to Improve Competence

Setting clear objectives and a realistic timeline is the first step towards project success. By breaking the project into smaller tasks and prioritizing them appropriately, the team gains clarity about what needs to be done. If the objective is ambiguous, the project is more likely to see scope creep, missed deadlines, and, eventually, cost overrun. In the absence of project management and defined goals, the teams may misplace project priorities, causing missed deadlines and budget leaks.

       Better Project Planning Helps Staying Top of the Deliverables

Project management requires allocating resources in the best possible ways. With proper utilization of budget and resources, you are more likely to complete the project in time. On the other hand, in the absence of a proper plan, you may risk wasting resources and time.

It’s better that the project manager discusses the budget, timeline, and objectives with stakeholders and clients. Together, they can outline a roadmap by keeping all aspects in mind.

Project planning involves assigning responsibilities to team members, streamlining workflow, and gearing up with a backup strategy. This way, the project completion strategy can be re-assessed and re-aligned in the event of any contingency,

       Project Management Ensures Alignment of Project with Business Strategy

Often, organizations overlook how the project aligns with the business strategies. Effective project management not only navigates the planning and execution of the project but also ensures that all the tasks and goals of the project resonate with the organization’s strategy, vision, and objective. This alignment also keeps the project manager and the stakeholders on the same page, ensuring frictionless collaboration across the team.

       Keeping Deliverable Quality in Check

As teams rush towards meeting project deadlines, it’s possible for quality standards to suffer.

Since quality is critical for client satisfaction and the organization’s brand reputation, project management needs to play a key role in ensuring quality at all stages of the project.

To sum up, project management not only completes a project on time but also ensures that the quality of the output is assessed periodically.

       Right Project Management Methodology Step up the Game

Regardless of the level of project complexity, proper planning and execution are indispensable for project success. The organization must consider aspects like team dependencies, the team size, the project timeframe, resource allocation, contingency likelihood, and the request frequency from stakeholders.

Project management methodologies facilitate proper project planning to address all such issues. These methodologies are the set of rules that guide how to plan, execute and manage the project. There are many methodologies, and each comes with its own paradigm. After assessing, the project manager can select and implement a method that suits the project requirements. In short, implementing the right project management methodology can improve the team's competence, thereby ensuring project success.

       Project Management Save Time and Resources

One of the top concerns for any business is to accomplish the project within the stipulated time and budget. This is where well-organized project management and planning comes in. It helps allocate the right resources on the right task that preempts resource wastage, missed deadlines, and cost overruns. Effective project planning helps you analyze the project journey, spending, resource utilization, bottlenecks, deadlines, etc. Armed with this data, one can evaluate how achievable the deadlines are and re-shape the project journey to ensure seamless execution.

       Better Decision Making with Project Management

When the project manager has clear visibility into the project's progress, they can effortlessly make smart decisions that benefit the project. Project management provides insight into who is working on which task, where the resources are being spent, what the priorities are, and whether the project is on track. Equipped with this knowledge, businesses can make the right decisions to optimize the project workflow and mitigate the bottlenecks before they aggravate.

Conclusion: Project management streamlines the project flow and facilitates goal attainment in time, thereby ensuring the project’s success. This, in turn, enables organizations to achieve business profitability.

Author Bio: Sonika Malviya works as a content writer at Replicon and loves to write about technology trends.


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Monday, November 7, 2022

Recognizing and Combatting Complacency in the Workplace



Complacency is all around us, but it (and the problems it brings) can be especially noticeable in the workplace.

If people have stopped going the extra mile and if they seem totally content with the status quo, their complacency could be hurting your organization. The good news is that complacency often comes after some success, and people feel comfortable and confident enough to stop trying so hard. The bad news is that it can keep you from being successful in the future because people stop aiming for bigger, better things.

Don’t let that happen. Battle complacency in your workplace. Here are some of the signs so you know what to look for in others and also in yourself.

Overall Disengagement

Complacent employees tend to retract from their coworkers and managers. There will be less participation in meetings or daily conversations. If employees seem like their head isn’t in it some days and you notice that they are working less hours, it might be a warning sign. 

Complacent employees don’t have their heads and hearts in their jobs. It’s like they’ve lost the interest and excitement.

Less Initiative and Risk Taking

Motivated employees will take initiative to make changes and take on new responsibilities. Complacent employees do the opposite. They avoid any new tasks or assignments when possible and don’t sign up for anything risky. It’s like they don’t want any additional attention on them. 

Loss of Creativity

If employees stop thinking about and coming up with new creative ideas, it’s a sign of complacency. You want a team that drives improvement for the team and for each individual member. In meetings and group calls, you want new ideas to bounce around. Having team members that don’t seem to care or don’t have anything new to offer can impact the entire dynamic in a negative way. 

Shortcuts Taken

Especially in workplaces with a strong safety culture, taking shortcuts can be detrimental. Complacent team members take the easy route and sometimes even skip over steps while working either intentionally or because they weren’t paying close attention. This can lead to unsafe acts to happen within the workplace.

In addition to safety, it can negatively impact a company in many other ways. Taking shortcuts with anything legal can be a big nightmare. There can be issues with customer service results or function of services and products sold.

Uninterested in the Future

Most employees have a clear goal for their next career move. Maybe it’s working toward a promotion and acquiring the necessary skill-sets to do that or maybe it’s just mastering a certain part of their role to be the best. Complacent team members will lack interest in the next steps. It doesn’t appear that they are working towards anything specific.

Combatting complacency and keeping your team engaged and interested is a continuous challenge, and we all know that employee engagement doesn’t just happen by accident. But it’s not all bad news, either. There are effective ways to intentionally foster a workplace where employees care about their jobs, even when the tasks themselves aren’t overly stimulating. Here are 5 ways to combat complacency in the workplace.

Share the mission.

Remind employees of the company’s purpose and goals so they feel connected to the larger mission and see how their behaviors can have an impact on customers. 

Change Up Routines

Complacency can happen in situations where there are repetitive work and boredom. If you have lots of roles with repetitive tasks, get creative about how to switch things up. Invite the team to offer suggestions for automation of certain parts or ways to make the process better.

Offer Continued Education and Training

Another way to keep employees engaged is to offer opportunities to learn.

There are so many different forms of continuing education that employees can participate in. Some education is mandatory to stay informed on any changes within specific industries. As regulations and technology changes, employees may need to take part in classes to learn about the differences and how it impacts their part of the process.

Education doesn’t always have to be formal classwork. Many companies offering mentoring or job swap opportunities to help employees learn and understand other roles within the organization. This promotes a sense of teamwork and helps highlight how different roles impact each other. It also gives employees ideas of other areas they might like to explore a career path in within the organization.

Publish Results Publicly

Everybody is familiar with scoreboards. Choose different metrics to post regularly with a results ranked for everyone to see. By switching up the different metrics, people are motivated to work hard and fight to reach the top of the list. The rankings can be shared in meetings, posted within the office or even shared on a virtual platform like Slack.

Having results visible to the team can inspire people to fight their way up the list or fight to stay at the top if they are there. Creating a little friendly competition keeps employees on their toes while at work.

Adapt and Learn

Dealing with change can be difficult, but it’s a necessary part of life. As things grow and change, you should be constantly working to adapt and learn new ways to accomplish your goals. It’s a good way to continue to challenge your mind and stay engaged.

Complacency is a danger to many organizations. It can destroy a organization’s success. Leaders need to keep employees energized so that they can provide the best possible service to their customers, whether they are coming to you for the first time or the 10th.


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Friday, November 4, 2022

Lean Quote: What Employees Want From a Leader

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.


"Employees who believe that management is concerned about them as a whole person — not just an employee — are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.  —  Anne M. Mulcahy

Employees naturally gauge their connection and engagement with an organization through their local relationships and environments. And no one has a greater influence on those day-to-day interactions, processes, and operations than the managers on the ground with them.

Good managers build personalized relationships and connections with their employees, leveraging individual strengths to empower and motivate their people where they are.

Fortunately, leadership is a learned skill and you can train your current management to better understand and address their employees’ needs. To do this, you first need to know what your employees want.

A survey of 500 U.S. employees-published in the book "What People Want," by Terry Bacon-reveals what matters most to employees.

9 Things Employees Need

1. Honesty. 90% say they want honesty and integrity from their manager. Lies and secrets are the biggest killers to credibility.

2. Fairness. 89% want their manager to be fair and to hold all employees accountable to the same standards.

3. Trust. More than 86% want to trust-and be trusted by-their manager.

4. Respect. 84% want to respect-and be respected by-their manager.

5. Dependability. 81% say they want to be able to count on their manager when needed.

6. Collaboration. 77% want to be a part of their manager's team and be asked to contribute ideas and solutions. Shutting employees out will shut them up-and send them shipping out.

7. Genuineness. 76% want their manager to be a genuine person. Employees sometimes spend more time with their boss than with their families-they don't want a phony.

8. Appreciation. 74% want their manager to appreciate them for who they are and what they do. When was the last time you handed out a "Thank you!" or "Great job!" to employees?

9. Responsiveness. 74% want their manager to listen, understand and respond. Be a sponge, not a brick wall.

Bottom line: These traits are important to understand, but they don't apply to every employee. That's why it's best for managers to understand what each individual employee craves and then try to fulfill those needs. In the end, more satisfied employees stick around longer, are more loyal, do better work and make a manager's job much easier.


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