Lean thinking teaches us that waste exists in every process—but we don’t always expect to see it outside of traditional work environments. During a recent business trip, what should have been a routine rental car pickup turned into a powerful real-world example of all eight wastes in action. From waiting and overprocessing to the often-overlooked waste of unused human potential, the experience served as a reminder that inefficiencies are everywhere once you learn to recognize them.

In my latest article published in Quality Magazine, I break down how this everyday situation revealed each of the eight wastes and what it means for leaders focused on continuous improvement. It’s a practical look at how Lean principles apply far beyond the factory floor—and why engaging people remains the most critical opportunity for improvement.

👉 Continue reading the full article on Quality Magazine and see how a car rental experience revealed LeanManufacturing’s hidden opportunities.