• Quality Control is Not Quality Assurance

    Quality Control is Not Quality Assurance0

    The terms “quality assurance” and “quality control” are often used interchangeably to refer to ways of ensuring the quality of a service or product. The terms, however, have different meanings. Control: An evaluation to indicate needed corrective responses; the act of guiding a process in which variability is attributable to a constant system of chance

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  • Lean Quote: Management Commitment is the Driving Force Behind Quality and Productivity Improvement

    Lean Quote: Management Commitment is the Driving Force Behind Quality and Productivity Improvement0

    On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on

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  • Taiichi Ohno’s Workplace Management: Special 100th Birthday Edition

    Taiichi Ohno’s Workplace Management: Special 100th Birthday Edition0

    TaiichiOhno’s Workplace Management was directly written by Taiichi Ohno, founder of the Toyota Production System. Many of his writings were transcriptions and interpretations of the man himself, leaving the reader to wonder how accurately it reflected the thoughts of this transformational leader. Jon Miller, both an experienced lean expert and fluent in Japanese, provides this

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