At the center of a Lean culture and key to success is customer focus. The more our daily actions and long term plans are driven by meeting customer expectations, and the more we evaluate our work based upon these expectations, the more we improve customer loyalty and advocacy. This relentless focus on the customer is
READ MOREThe first step in eliminating waste from New Product Development (NPD), and thus improving the process, is to learn to identify the eight wastes. By closely examining the entire NPD process from a Lean perspective, the opportunities to drive out waste and increase value will become obvious. Defects Defects are the result of executed processes
READ MOREOn Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on
READ MOREToday’s guest on the meet-up guest is John Hunter. I’ve known John since I started my own blog. He connected with me in my infancy. My concept for the round-up came from John’s management improvement carnivals. John Hunter has experience in management improvement (customer focused continuous improvement, process improvement, systems thinking) and related areas. Since
READ MOREFMEA is a systematic analysis of potential failure modes aimed at preventing failures. This is intended to be a preventative action process carried out before implementing new or changes in products or processes. An effective FMEA identifies corrective actions required to prevent failures from reaching the customer and to assure the highest possible yield, quality
READ MOREOn Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on
READ MOREThanksgiving Friends Thanksgiving is a time For reviewing what we treasure, The people we hold dear, Who give us so much pleasure. Without you as my friend, Life would be a bore; Having you in my life Is what I’m thankful for. By Joanna Fuchs www.poemsource.com I would be remiss if I did not take time
READ MOREWhat’s the point of the morning meeting? Paul Akers says it is about building a team. You can not build a team when the leader is talking. The leader must ask employees questions so they talk. When employees talk you are building a team. What do you ask? Ask them “what bugs you?” Problems are
READ MOREFor my Facebook fans you already know about this great feature. But for those of you that are not connected to A Lean Journey on Facebook or Twitter I post daily a feature I call Lean Tips. It is meant to be advice, things I learned from experience, and some knowledge tidbits about Lean to
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