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Lean Quote: Corporations Need to Become People Factories0
- Lean Quote
- January 25, 2013
On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on
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Quality Customer Service is All About The Quality of Design0
- ASQ's Influential Voices, Quality
- January 23, 2013
On ASQ’s Blog, President Paul Borawksi asks what the role of quality is customer service. When you think of “quality,” do you think of customer service? What do you think is the role of quality—whether the “big Q” or the “little q”—in customer service? Customer satisfaction is one of the most important aspects of any
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The 20 Second Rule of “Lean” Change0
- Change Management
- January 22, 2013
Change is one of the most difficult things for humans to readily accept. People commonly resist change for a variety of reasons. Although you intend for the change to result in a positive outcome, change is often viewed as negative. Anyone who has worked in or led an organization’s transformation understands change is not easy.
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The Benefit of Being Part of a Team0
- Teamwork
- January 21, 2013
Highly empowered and effective teams are the key to compete in today’s world of high technology processes, six sigma quality and continuous innovation. We all have roles in our organizations but it is the power of teamwork that makes our endeavors successful. It takes everyone working together on a common goal to be successful in
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Lean Quote: Problem Solving Begets Problems0
- Lean Quote
- January 18, 2013
On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on
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Guest Post: The 5 Best Ways To Get Your Employees To Compete0
- Guest Post
- January 16, 2013
Healthy competition among employees increases productivity and can even boost employee morale, but many companies have a difficult time effectively encouraging their employees to do their best work. Supervisors and managers of the past used to use threatening tactics to obtain high performance levels from employees, but that approach did not often result in the
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Quality: Going Beyond To Bring Value Added Solutions To Customers0
- ASQ's Influential Voices
- January 15, 2013
It appears my post last month on defining quality success has sparked some discussion from Paul Borawski on defining quality. Paul asks the influential voices of ASQ to define quality. “What do you use as the best, most inclusive, and illuminating definition of quality?” “Quality” means different things to different people. We use the term
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Don’t Blame the Operator, Ask One More Why0
- Quality, Sharing Best Practices
- January 14, 2013
Operator error is often used in corrective action as a cause of failure. Although operators can make errors, operator error is not an acceptable cause of failure because it is not actionable. It is very often overused by the lazy or those who don’t know any better but human error can almost always be mitigated.
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Lean Quote: Improvement Comes From People Who Feel Secure0
- Lean Quote
- January 11, 2013
On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on
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