Quality

So God Created a Quality Manager 0
- Lean Fun, Quality
- April 1, 2013
Quality Digest created a video honoring the role of the quality manager in today’s organizations, based on Paul Harvey’s timeless tribute to the farmer, which debuted at the 2013 Super Bowl. Mike Micklewright and Quality Digest present this homage to quality managers: Those hard-working, often-overlooked gatekeepers of continuous improvement. Told in the style of the
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You Don’t Need Quality Police, Focus on Quality Prevention 0
- Quality
- March 11, 2013
In some organizations, we might as well give the quality folks a uniform, a badge and a gun. They act like they are the Quality Police. Progressive companies realize you cannot inspect quality into a product. By the time product is inspected, its level of quality has already been established. The primary means of ensuring
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Rework Hampers Root Cause Analysis and Improvement 0
- Lean Management, Quality
- March 5, 2013
As a customer, you know how you feel when a supplier lets you down by giving you poor service or by failing to deliver the right quantity and quality product at the right time. When the shoe is on the other foot and you are the supplier we see it different. These situations usually mean
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Quality Control is Not Quality Assurance 0
- Quality
- February 11, 2013
The terms “quality assurance” and “quality control” are often used interchangeably to refer to ways of ensuring the quality of a service or product. The terms, however, have different meanings. Control: An evaluation to indicate needed corrective responses; the act of guiding a process in which variability is attributable to a constant system of chance
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Quality Customer Service is All About The Quality of Design 0
- ASQ's Influential Voices, Quality
- January 23, 2013
On ASQ’s Blog, President Paul Borawksi asks what the role of quality is customer service. When you think of “quality,” do you think of customer service? What do you think is the role of quality—whether the “big Q” or the “little q”—in customer service? Customer satisfaction is one of the most important aspects of any
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Don’t Blame the Operator, Ask One More Why 0
- Quality, Sharing Best Practices
- January 14, 2013
Operator error is often used in corrective action as a cause of failure. Although operators can make errors, operator error is not an acceptable cause of failure because it is not actionable. It is very often overused by the lazy or those who don’t know any better but human error can almost always be mitigated.
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