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Lean Metrics Should Accurately Reflect the Process to Maximize Performance 0
- Sharing Best Practices
- February 4, 2013
On The Lean Edge Blog, last week was a discussion on Lean metrics. The question was, “Is there a Lean way to measure productivity?” I thought I would add my thought to the conversation. It is not enough to simply create a numeric measure. The measure should accurately reflect the process. We use metrics to
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Lean Quote: Ben Franklin’s 12 Virtues Provide Lessons in Leadership 0
- Lean Quote
- February 1, 2013
On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on
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Epic Fail, Yes Fail Epically To Improve 0
- Leadership, Lean Management
- January 29, 2013
It seems nowadays everything is Epic. The word ‘epic’ is probably the most misused and overused word in the English language. Everything is epic this, epic that. Epic Thread, Epic Blog, Epic Win, Epic Fail, etc. But wait Epic Fail, yes we should. Individually they are defined: Epic– Anything great, spectacular, or large/monumental in nature.
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Daily Lean Tips Edition #42 0
- Lean Tips
- January 28, 2013
For my Facebook fans you already know about this great feature. But for those of you that are not connected to A Lean Journey on Facebook or Twitter I post daily a feature I call Lean Tips. It is meant to be advice, things I learned from experience, and some knowledge tidbits about Lean to
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Lean Quote: Corporations Need to Become People Factories 0
- Lean Quote
- January 25, 2013
On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on
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Quality Customer Service is All About The Quality of Design 0
- ASQ's Influential Voices, Quality
- January 23, 2013
On ASQ’s Blog, President Paul Borawksi asks what the role of quality is customer service. When you think of “quality,” do you think of customer service? What do you think is the role of quality—whether the “big Q” or the “little q”—in customer service? Customer satisfaction is one of the most important aspects of any
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