This 6 minute video clip was presented at the 20th Annual Audit Division Conference. It preceeded the Key Note Address by Sipho Tjabadi, General Manager of the Quality Management Group-Capital. It highlights the importance of a quality based customer focused mindset.
"Quality can make the difference between excellence and disaster." Dramatic video from ASQ Audit Division.
Don't break the cardinal rule of quality. Understand the internal and external customer needs and strive to exceed them. Lives and untold losses could depend on it. Make quality a way of your life.
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