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Monday, May 6, 2019

Lean Tips Edition #138 (#2281-2295)

For my Facebook fans you already know about this great feature. But for those of you that are not connected to A Lean Journey on Facebook or Twitter I post daily a feature I call Lean Tips.  It is meant to be advice, things I learned from experience, and some knowledge tidbits about Lean to help you along your journey.  Another great reason to like A Lean Journey on Facebook.


Here is the next addition of tips from the Facebook page:


Lean Tip #2281 – Invest in Your Team’s Education
Top leaders are typically people who have a commitment to learning and development, and who are continually looking for ways to expand their skills and knowledge. As such, if you want your current workers to become the best leaders possible, it’s wise to invest time and money into their education. While you can leave learning up to them, you’ll find that they develop much more quickly if you aid them in this area, and show you’re willing to invest in them.

Lean Tip #2282 – Challenge Workers Regularly
Challenging your staff members on a regular basis is another good way to help them become good leaders. After all, those in top positions need to know how to think on their feet, deal with challenging situations and people, and work out how to perform unfamiliar tasks. The sooner employees are tested in this area, the sooner they can grow stronger. In addition, when you test people, you quickly learn where their true capabilities lie, and where they still need some assistance.

Lean Tip #2283 – Ignite Managers’ Passion to Coach Their Employees.
Historically, managers passed on knowledge, skills, and insights through coaching and mentoring. But in our more global, complex, and competitive world, the role of the manager has eroded. Managers are now overburdened with responsibilities. They can barely handle what they’re directly measured on, let alone offer coaching and mentoring. Organizations need to support and incentivize managers to perform this work.

Lean Tip #2284 – Ask Good Questions.
Great questions lead to great answers, and great answers lead to great conversations. As a manager or leader, it is critical that you develop strong relationships with your employees. This will help you determine if your employees are curious, have the capacity to perform and improve, and have a positive attitude.

Coaching requires both encouragement and empowerment. Managers must work with employees to build one-on-one relationships that result in improved performance.

Your employees are likely to have a lot of input, questions, and feedback. It’s important for them to know you care enough to listen to what they have to say, and encourage them to share their opinions.

Lean Tip #2285 – Commit to Continuous Learning.
Make a commitment to improve your own skills and competencies. If you’re not continuously learning, why should your employees? Lead by example and your team will follow.

Show that you are interested in their success (why wouldn’t you be?). Ask questions about where they see their career going, or how they see their role evolving in the company. Even if they don’t have a plan laid out yet, these questions will make them think about their career and what they want to accomplish within the organization.

Show your employees that you don’t just want them to do better so you look better, but that you’re actively interested in their career, accomplishments and professional success.

Lean Tip #2286 - Communicate, Every Day, Every Way
Good communication is at the heart of great teamwork. Great teams communicate well and often, their members are happy to share ideas, brainstorm together, ask for feedback, and be contradicted.

This doesn’t mean team members always agree, but they’re able to communicate through their differences to settle on a sound solution and continue moving forwards as a team.

So, how to enable good communication?

Be clear: Set the tone for communication among the team. When is it acceptable to close your office door? Is it okay to contact someone after hours? How often should the whole team get together? This outline will help to keep everyone on the same page and communication flowing.

Listen: Communication is as much about listening as it is about speaking. Make sure you’re listening to fellow team members and actually considering their thoughts before offering your own solutions and input.

Method: There are so many ways to reach each other in the modern age. Try to use the most suitable tool to communicate for your specific needs, whether that’s email, a chat tool, phone call, or face to face. We’ve got an article that’ll help you decide which communication tool is best for what.

Touch base: Encourage informal meetings, information sharing, and huddles between team members. People shouldn’t have to wait for a weekly catch-up meeting to get together. Collaborative team members are comfortable communicating as and when they need to.

Collaboration tools: These enable workers to connect across the world, or across the office, in a group or one-to-one conversation. They also make progress on group projects at the times that are most convenient for them.

Lean Tip #2287 - Focus on Team’s Strengths
Focusing on the weaknesses of your team members can seriously affect engagement and consequently lower the team’s productivity. According to research, employees who use their strengths every day are six times more likely to be engaged in their jobs.

Everyone is different - we have different strengths, passions, and weaknesses. One of the cornerstones of a good team leader is focusing on individuals’ strengths, and bringing together a team of people that has a combined skillset to get the job done. As long as everyone contributes by bringing a strong skill to the team, their weakness should not be dwelt on. 

Lean Tip #2288 - Inspire Creative Thinking
Just because you have been doing a task one way for your entire career does not mean that’s the best way to accomplish it. There are always problems to be solved and better ways to do things, so use the minds around you and encourage your employees to share creative business solutions.

Putting the challenge in the hands of your employees will not only save you some headache, but it’s also likely that you’ll come out with a better end result. They do say that two heads are better than one.

Lean Tip #2289 – Acknowledge Good Work
Don’t be one of these bosses who only gives feedback when you’ve got something to criticize! By providing your staff with positive feedback it will help to build their confidence and encourage them to get more involved in the future, so it’s vital that you acknowledge their achievements and the effort that they are putting in. Encourage creativity and ensure that everyone is clear about what is expected of them.

Lean Tip #2290 - Set a Good Example
Your staff will look to you for guidance and inspiration, so it’s essential that you set a good example to gain their respect. If you expect them to behave professionally and commit to their work, it’s vital that you do so yourself. Make sure that you are doing your job, continuing to develop your career and support your team in doing so too.

Lean Tip #2291 - Communicate Better and Avoid Mass Training
It’s tempting to bulk your team training, but this isn't a productive option. While sometimes necessary, it's rare that a one-off, one-size-fits-all approach to training will be effective.

Train beyond the basic needs of your employees, and make it personalized. Why? Nobody likes to be lectured about something they already do. That's a waste of time, money and resources.

Instead, invest in individual training. By tailoring your training to individuals, you can help bring the best out of everyone and address clear role expectations, existing problems, the positives and the weakness of your team in a respectful way. This way, your employees will clearly understand their individual strengths (and their weaknesses) and they'll be able to effectively action change.

Lean Tip #2292 - Stress Training as Investment.
The reason training is often considered optional at many companies is because it is thought of as an expense rather than an investment. While it’s true that training can be costly up front, it’s a long-term investment in the growth and development of your human resources.

Lean Tip #2293 - Promote a Culture of Learning.
In today’s fast-paced economy, if a business isn’t learning, it’s going to fall behind. A business learns as its people learn. Communicate your expectations that all employees should take the necessary steps to hone their skills and stay on top of their professions or fields of work. Make sure you support those efforts by providing the resources needed to accomplish this goal.

Lean Tip #2294 - Clarify Connections to the Training.
Some employees may feel that the training they’re receiving isn’t relevant to their job. It’s important to help them understand the connection early on, so they don’t view the training sessions as a waste of valuable time. Employees should see the training as an important addition to their professional portfolios. Award people with completion certificates at the end of the program.

Lean Tip #2295 - Provide Resources to Employees

Pull together a list of go-to resources for new employees to explore—things like annual reports, the company intranet and website, and any recent marketing materials. While it may sound painful to thumb through old files, reports and presentations from years past are valuable tools to help someone get acclimated before she gets off and running. (Just make sure you’re not providing too much at once, or you may get a deer-in-headlights reaction.)

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Friday, May 3, 2019

Lean Quote: Leadership Starts with Integrity

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.


"People will not be set in motion until they are convinced on an emotional level based on trust..." — Shigeo Shingo, The Sayings of Shigeo Shingo , p. 129

Most leaders think their followers put vision or communication or problem solving skills first. Of course, all of those attributes are important, but what difference do they make if you are not trusted? Does it matter what vision you provide if there is little trust that it’s best for all? Does it matter how well you communicate if what is said can’t be trusted? Does it matter how charismatic you are if only a handful are willing to follow you?

Integrity gets lost…one degree of dishonesty at a time. There are no varying degrees of integrity. A leader is judged to have integrity or not based on what is seen. Minor lies can become a major problem. As minor as lies may seem, employees do not forget integrity mistakes.

There are 4 key ways a leader can earn employees trust:

1. Keep your promises. You don’t have to promise things just to make employees feel good. They are more interested in being able to depend on what you promise than in feeling good. Just keep the promises you do make and trust will follow.

2. Speak out for what you think is important. Employees can’t read your mind. If employees have to guess how you feel about something, they may guess wrong. Tell them how you feel and why. This builds respect.

3. Error on the side of fairness. Be fair to all.  Things are not always clearly right or wrong. Sometimes you have to make difficult decisions that affect many people. Sometimes those decisions include having to de-hire some employees. Be fair at all times – regardless of the type or decisions you have to make.

4. Do what you say you are going to do. Just let you “yes” be yes or your “no” mean no. When you say you’re going to do something, your employees should be able to “consider it done.”


It all starts with integrity. Your employees will follow only if you have earned their trust!

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Monday, April 29, 2019

6 Surefire Ways to Kill Morale


You’re doing everything you can to make sure your talented employees stick around, your most enthusiastic workers have an infectious impact on morale, and your strugglers get the coaching and training they need to bolster their contributions. But while you work hard to staff your workplace, are you also guilty of these six simple blunders that may be standing in your way? Don’t take two steps back for every three you take forward. Watch out for these morale killers and stop them at their source: you.

1. Overworking people
Nothing burns good employees out quite like overworking them. It’s so tempting to work the best people hard that managers frequently fall into this trap. Overworking good employees is perplexing for them as it makes them feel as if they’re being punished for their great performance. Overworking employees is also counterproductive. New research from Stanford showed that productivity per hour declines sharply when the workweek exceeds 50 hours, and productivity drops off so much after 55 hours that you don’t get anything out of working more. 

2. Micro-managing
To staff members or subordinates, nothing shouts "lack of confidence" more than your efforts to oversee everything they're doing. If you check everything or try to do everything, how will they people ever develop? More important, your lack of confidence will come through clearly. Therefore, unless you're really in a critical situation, let people learn and even fail if necessary. They will learn best that way and will have a higher opinion of you. If you don't give your staff some responsibility, and let them get on with what you are paying them to do, it can be hugely damaging for morale.

3. Withholding praise
It’s easy to underestimate the power of a pat on the back, especially with top performers who are intrinsically motivated. Everyone likes kudos, none more so than those who work hard and give their all. Managers need to communicate with their people to find out what makes them feel good (for some, it’s a raise; for others, it’s public recognition) and then to reward them for a job well done. With top performers, this will happen often if you’re doing it right. This doesn’t mean that managers need to praise people for showing up on time or working an eight-hour day—these things are the price of entry—but a boss who does not give praise to dedicated employees erodes their commitment to the job.

4. Frequent threats of firing
Some managers use threats of termination to keep you in line and to scare you into performing better. This is a lazy and shortsighted way of motivating people. Making someone fear for their livelihood only causes fear, anxiety and distrust. When you make people feel like they're instantly replacable, they have little incentive to perform. It's easy to crush someone's spirit if you treat them like a number, and not a unique individual with distinct abilities. People who feel disposable are quick to find another job where they’ll be valued and will receive the respect that they deserve.

5. Setting impossible goals
Goals exist to encourage people to perform, but when employees are consistently coming up short because the bar's set too high, their morale is going to plummet. They'll feel like they're underperforming, even though they probably aren't.

6. No opportunities to learn
If you aren’t giving your people a path to advance their career within your organization, they are going to see their job as a dead-end one. If you offer your employees no opportunity to learn and improve their skills, they are going to lose interest. People want to improve, they want to advance their career – so it’s critical for companies to make that to happen.

This is a win-win for the company as well. Because, by providing opportunities to learn, the company is upskilling its workforce and allowing itself to promote from within, instead of having to hire external candidates. But that can only happen if the organization is prioritizing learning and development.  

A lot of these mistakes that managers make are so easy to avoid. It’s just about treating your employees with respect.

Cultivating and maintaining a high level of motivation in employees requires more than implementing a few new procedures or incentive plans from the Human Resources department. It requires managers and leaders to be different, and to cultivate in themselves the qualities they want in their employees.


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Friday, April 26, 2019

Lean Quote: Don't Think, Don't Hesitate, Don't Doubt.

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.


"Doubt kills more dreams than failure ever will." — Karim Seddiki

When you doubt, your mind believes what you feel and think and you will start to program yourself that your dreams are impossible to achieve.

Failure typically motivates you to try harder so that you succeed the next time you attempt to reach your dreams.

Doubt can sidetrack from your objectives. This can cause you to turn down the wrong path, or even to give up entirely.

When you fail, you become strong. And you make it one step closer to your goals. If you keep moving forward you will eventually succeed at reaching the prize.

Early Failure Examples Who Persevered:

Henry Ford: Failed and fell broke five times before he founded the successful Ford Motor Company.

R. H. Macy: Macy started seven failed business before finally hitting big with his store in New York City.

Soichiro Honda: Honda was turned down by Toyota Motor Corporation for a job after interviewing for a job as an engineer, leaving him jobless for quite some time. He started making scooters at home, and only started the Honda motor group after being spurred on by his neighbors.

Akio Morita (founder of Sony): Morita’s first product was a rice cooker that burned rice. It sold less than 100 units. This first setback didn’t stop Morita and his partners as they pushed forward to create a multi-billion dollar company.

Bill Gates: The Harvard drop-out’s first business venture was a massive failure.


Doubt is early, it's before the action. Failure is later, after. Don't let doubt build up, nip it in the bud. Don't think, don't hesitate, don't doubt.

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Wednesday, April 24, 2019

Measures of Success Workshop with Mark Graban coming to the Northeast!

Mark Graban is coming to the Northeast!


Mark's book, Measures of Success , comes to life through this interactive workshop, and we're thrilled to be partnering with him to bring this to you!
Learn More about the Workshop!
Do you feel like you're chasing your tail – reacting to every up and down in your performance data? Do you get frustrated with being asked to come up with explanations for every “below average” data point or any day that doesn't hit the target? Are people in your organization wasting time chasing metrics instead of working to systematically improve the system? This workshop will show you and your leaders a better way.

 Key points include:
  • Learning how to separate signal from noise in management / performance data
  • Stop reacting to noise by asking for explanations to every up and down in the data
  • Working to improve the system to boost performance… which is different than asking “what went wrong yesterday/last week/last month/last quarter?”
  • Traditional management methods like threatening punishment, offering rewards, setting targets, doesn't sustainably improve performance in complex systems
My good friend Mark Graban; Author, Speaker, and Consultant; and Paul Critchley, New England Lean Consulting, have teamed up to bring Measures of Success to life. Legrand's Wiremold Factory (my company) will be hosting this wonderful workshop next month.

Date and Time: May 23, 2019, 8 am to 4:30 pm

Previous Measures of Success workshops have sold out, so you'll want to sign up early to ensure you reserve a spot! Spaces are limited to 30 people per session, so don't wait!

Use discount code "NELC" at checkout to save $50!*

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Monday, April 22, 2019

3 Steps to Culture Change


In business the only constant is change. That’s a good thing. Without change we don’t grow, and if we aren’t growing, we’re usually stagnating and dying. Changing your organization is difficult; I’ve heard it described as akin to turning and ocean liner -- it can be done, but not quickly, without jeopardizing your success. And while people will eventually accept change, they seldom forgive it. Here are some tips for changing your culture as painlessly as possible:

Make Case for Change
Many transformations start with a burning platform. The term is used to describe an extremely urgent or compelling business situation in order to convey, in the strongest terms, the need for change. The crisis may already exist and just needs to be highlighted. Using this process, you can get people's attention and build awareness of the need for change very quickly.

During times of change, leaders must conquer ambiguity. Use the burning platform to measure your commitment to the change rather than creating fear and uncertainty in your people. In the midst of culture change, leaders must construct clarity through their words and actions.

Articulate Vision
You cannot expect your team to change if they do not know the direction in which they are headed. Change has to have a purpose. It is up to the leader to set the course and give a bearing for the future. Great leaders spend time illustrating the vision, the goals and the challenges. They explain to people how their role is crucial in fulfilling the vision and meeting the challenges. They inspire men and women to become passionate entrepreneurs finding innovative routes to success.

Communicate openly, frequently, and consistently. Describe your cultural vision in letters, e-mails, briefings, and put it on notice boards, in newsletters, and everywhere else you can. Don’t be afraid to over communicate your vision because you can’t.

Plot Steps to Desired State
Understanding why the organization needs to change and being able to visualize a sustainable company that is able not only to meet emerging business challenges but also to thrive in tomorrow’s reality is essential. But it’s not enough to bring lasting change. For true culture change you must have a logical and methodical plan for bringing the change to life. These next steps will lead your organization to adopt the values and practices necessary for a new culture to take hold.

Many leaders find the term culture vague and difficult to get their arms around. And this is at the center of the problem – if you can’t name it you can’t get it. Understanding that an organization’s culture is known by observing the behavior of its employees and the processes used to get work done provides leaders with a concrete place to start the work of driving culture change.


Creating or changing corporate culture is challenging and requires leaders to have a strong understanding of current conditions and the desired outcome. Leaders at all levels must engage others in making the change and personally adopt the new behaviors and values in a visible and genuine way.

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Friday, April 12, 2019

Lean Quote: Show Your Team Members That You Support Them And Are Committed To Helping Them Realize Their Goals.

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.


"Leaders instill in their people a hope for success and a belief in themselves. Positive leaders empower people to accomplish their goals." — Author Unknown

The importance of demonstrating to team members that you truly care about them as individuals, that you want to help them improve their professional skills, and that you support them being architects of personally satisfying careers simply cannot be overstated.

Leaders who ask for their employees’ input when constructing development plans will gain commitment, loyalty, and respect from their team members. Leaders who treat their employees as extra bodies, on the other hand, will not manage to retain talented people for very long.

It’s crucial for leaders to listen, and listen well, to what employees really want from their jobs and their perception of how they can contribute to the organization.

Although it seems like a small gesture, leaders who ask employees to be actively involved in the creation of their personal development plans show these employees that their opinions matter and that they are at least partially responsible for ensuring that their careers are challenging and meaningful.
Sharing responsibility with employees in this way also frees leaders up from acting as enforcers who drag unwilling employees down career paths that they had no hand in designing.

Professional development is an ongoing responsibility for both parties, not a “once and done” task. As such, it’s important for leaders to remain available to employees once a mutually acceptable, challenging development plan has been developed and put into place. Providing guidance and genuine support all the way through the plan increases the likelihood that employees will achieve success with their development goals. 

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