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Friday, May 7, 2021

Lean Quote: Leadership Lessons From Mom

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.


"If leadership is influence, mother is the first leader most meet.  —  Dan Rockwell

Here in the United States, this coming Sunday, May 9, is Mother’s Day. I was blessed with an extraordinary mother who loved me unconditionally. To honor her and mothers everywhere, here are some inspiring advice.

1. Go to your room and think about what you did.

It may feel like the punishment you got as a child, but giving yourself a time out–time to reflect, understand, and clarify–is one of the best things you can do to improve your leadership.

2. Who do you think you’re talking to?

How you speak and what you say is important. As a leader, you are looked to as a role model. People expect you to speak to them–and, more important, listen to them–with respect.

3. Play nice.

It’s one of life’s most basic lessons: Get along with others and treat them as you want to be treated. It continues to distinguish the best and most memorable leaders.

4. Mind your manners.

As a leader, you are charged with creating a culture within your organization, just as mothers tend to do in families. It’s your job to create clear boundaries of what is tolerable and what is not.

5. If you can’t say something nice, don’t say anything at all.

You will always do well to remember how much negative words can hurt people, and to remind yourself that not everything you think needs to be spoken. Using words carefully, especially around others, is a critically important skill.

6. Please don’t fight.

Especially if you grew up with siblings, part of everyday life involved learning how to deal with conflict and those you don’t get along with. Managing emotions and working together toward productive solutions are hallmarks of great leadership.

7. You have an answer for everything, don’t you?

It may still be such a temptation to be argumentative, but you’ll be a much more effective leader if you can take in Mom’s lesson to listen before you speak. You don’t always have to come back with an answer. Often the smartest reply is just to keep listening.

8. Don’t hang around with a bad crowd.

You may not have liked hearing it at the time, but again, she was right: Whom you spend time with is a reflection of who you are. Every relationship influences you and says something about you. Spend time with those who want the best for you and reach out to those who need help.

9. Finish your homework before you play.

Good leadership is impossible without the ability to set priorities and be well prepared. Mom was our first coach when it came to time management.

10. You can’t judge a book by its cover.

Whole seminars today are centered on this basic principle of diversity and inclusion. As leaders, we’re all called to teach others not to judge quickly and to be open to the gifts and perspectives of those who are different from us in some way.

11. Respect your elders.

When life gets tough we need guidance, mentorship, and support–and we look to those we respect, often those who have acquired years of experience and wisdom.

12. I will always be proud of you.

If you’re like most of us, your mother was a source of unconditional pride. And that pride reassured you that you could do better and provided support when we failed. Now, as an adult, showing others that you are proud of them and believe in them is the best possible way to pay that gift forward.

I know mom is an important influence because there’s deep emotion when people reflect on their mothers. There’s no question that behind almost every great leader or thinker there is a great mom.

Credit: The Most Important Leadership Lessons You Can Learn Only From Mom by Lolly Daskal

 

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Wednesday, May 5, 2021

Five Ways You’re Stifling Employee Engagement



Organizations know how important it is to have motivated, engaged employees, but most fail to hold managers accountable for making it happen. Most managers don’t demotivate their employees on purpose. They act improperly without thinking about what damage they are doing to the enthusiasm and motivation of their employees.

Few things are as costly and disruptive to a business as managers who kill morale. Demotivated employees underperform, and then jump ship at the first opportunity.

Not Seeking Employee Input

In neglecting the importance of employee involvement and making the decision-making process exclusively to senior management, primarily when certain decisions directly affect the team, employee morale will inevitably plummet as they lose any sense of ownership.

For leadership to ensure their employees are invested in working towards the achievement of the company’s goals, it is essential to avoid making decisions behind closed doors. Instead, bring together the entire team, hear them out, and brainstorm to come up with the best solutions and decisions that will benefit the organization as a whole.

Not Acting on Employee Ideas

Your employees are full of great ideas. Not every employee idea is going to light your flame of enthusiasm. But, all employee ideas have merit. If nothing else the initiative and motivation that inspired the employee to seek to solve a problem or please a customer, is worth noting. Regularly solicit them — and act on the best ones. Otherwise, your staff will feel ignored and undervalued.

Hoarding Information

When management keeps employees in the dark about information that directly affects them, such as their performance and output, it can kill morale. Open communication is vital in any organization; By building walls that shut out employees from senior management, you are tearing down trust and allowing employee engagement to suffer.

Lack of Follow Through

Making promises to people places you on the fine line that lies between making them very happy and watching them walk out the door. When you uphold a commitment, you grow in the eyes of your employees because you prove yourself to be trustworthy and honorable (two very important qualities in a boss). But when you disregard your commitment, you come across as slimy, uncaring, and disrespectful. After all, if the boss doesn’t honor his or her commitments, why should everyone else?

Letting Accomplishments Go Unrecognized.

It’s easy to underestimate the power of a pat on the back, especially with top performers who are intrinsically motivated. Everyone likes kudos, none more so than those who work hard and give their all. Rewarding individual accomplishments shows that you’re paying attention. Managers need to communicate with their people to find out what makes them feel good (for some, it’s a raise; for others, it’s public recognition) and then to reward them for a job well done. With top performers, this will happen often if you’re doing it right.

These are some of the top reasons why employees are not motivated to contribute their best efforts at work. Sure, a lot of the responsibility lies with the choices that each employee makes, but even more is traceable to the environment that employers create for employees. Eliminate these ways to destroy motivation at work.

A highly motivated workforce feels empowered by their work and valued by the organization. When it comes to keeping your employees motivated, there are a number of factors to keep in mind—from communicating goals and expectations to showing interest in your employees’ professional aspirations. The right approach paves the way to a well-balanced workplace and ensures the future success of your business.


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Monday, May 3, 2021

What Really Matters in Life? The Fisherman Parable



One of the most inspirational and touching stories I have read. This story is my inspiration to slow down, reassess, and get real about how I want to live life. It is about an encounter between an enterprising tourist and a small fisherman, in which the tourist suggests how the fisherman can improve his life. It’s a great story on balancing work and life, and the goals we hope to achieve.

An American businessman was standing at the pier of a small coastal Mexican village when a small boat with just one fisherman docked. Inside the small boat were several large yellowfin tuna. The American complimented the Mexican on the quality of his fish.

The American Harvard MBA: How long it took you to catch them?
The Mexican Fisherman: Only a little while.

The American Harvard MBA: Why don’t you stay out longer and catch more fish?
The Mexican Fisherman: I have enough to support my family’s immediate needs.

The American Harvard MBA: But what do you do with the rest of your time?
The Mexican Fisherman: Responding with a smile, “I sleep late, fish a little, play with my children, take a siesta with my wife, Maria, stroll into the village each evening where I sip wine and play guitar with my amigos, I have a full and busy life, senor.”

The American Harvard MBA: Impatiently interrupted, “Look, I have an MBA from Harvard, and I can help you to be more profitable. You can start by fishing several hours longer every day. You can then sell the extra fish you catch. With the extra money, you can buy a bigger boat. With the additional income that larger boat will bring, before long you can buy a second boat, then a third one, and so on, until you have an entire fleet of fishing boats.”

The American Harvard MBA: Proud of his own sharp thinking, he excitedly elaborated a grand scheme which could bring even bigger profits, “Then, instead of selling your catch to a middleman you’ll be able to sell your fish directly to the processor, or even open your own cannery. Eventually, you could control the product, processing and distribution. You could leave this tiny coastal village and move to Mexico City, or possibly even Los Angeles or New York City, where you could even further expand your enterprise.”

The Mexican Fisherman: asked, “But senor, how long will this all take?”
The American Harvard MBA: After a rapid mental calculation, he replied “Probably about 15-20 years, maybe less if you work really hard.”

The Mexican Fisherman: asked, “And then what, senor?”
The American Harvard MBA: laughed and said, “That’s the best part. When the time is right you would announce an IPO (Initial Public Offering) and sell your company stock to the public and become very rich, you would make millions.”

The Mexican Fisherman: asked “Millions, senor? Then what?”
The American Harvard MBA: said slowly, “Then you would retire. Move to a small coastal fishing village where you would sleep late, fish a little, play with your kids, take a siesta with your wife, stroll to the village in the evenings where you could sip wine and play your guitar with your amigos”

The moral of the story is:
Life is Simple. Know what really matters in life, and you may find that it is already much closer than you think.

The Mexican fisherman story above teaches us all too well the importance of learning how to be content with what we currently have. It is truly an art learning the meaning of “enough.”  Money often doesn’t make us happier.

So, take this day to remember that life is about balance.  Spend your time intentionally.  Don’t say “yes” to things that you are not passionate about.  Learn to say no to things that don’t excite you!

In the end, time is the true currency of life.  Not money.  Don’t ever forget that.

Go find your little coastal village, catch some fish, and teach others how to catch them, too.  That’s what this site is all about.


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Friday, April 30, 2021

Lean Quote: Seek Perfection

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.


"Perfection is not attainable, but if we chase perfection we can catch excellence.  —  Vince Lombardi

The Shingo principle seek perfection is about challenging the status quo; always wanting to be better and do better. While perfection will never be obtained, the pursuit of perfection creates a mindset and culture of continuous improvement.

Challenging the status quo is the very essence of kaizen. Good enough is never enough! No process is perfect and a leader should always be looking for a process where perfection is required. Perfection is possible only when a leader is observant.

While we tend to think of perfectionism as being incompatible with an open mind and a questioning mentality, they not only go together but are an integral aspect of Lean leadership and Lean organizations. The Lean leader is not focused on momentary success, but on continuous improvement. Everything that is done well can be done better, with more efficiency and a less wasteful process.

For this, a decent amount of time must be spent in Gemba. Striving for perfection does not imply that we must make the processes more complicated. Simplicity is the key. The leader needs to have a daily routine of simplification and develop an eye for finding waste.

Seeking perfection is about constantly looking for opportunities to get better. It is helpful to set attainable goals and work diligently towards achieving them. When everyone is working together to achieve goals the continuous improvement mindset will spread.


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Wednesday, April 28, 2021

Lean Roundup #143 – April, 2021



A selection of highlighted blog posts from Lean bloggers from the month of April 2021.  You can also view the previous monthly Lean Roundups here.

Two Lean Journeys – Bob Emiliani describes 2 Lean Journeys that many are on and which one you should be on.

Respect, Standards and Jidoka – Mark Rosenthal takes a look at first step of Jidoka, detecting the problem, and how organizations fall down on respect for people.

Why Lean in Sales? – Pascal Dennis talks about Lean in Sales process and some of the differences in seeing waste from that of a factory.

Setting Goals, and the One Minute Leadership Lesson – Jamie Flinchbaugh shares a 1 minute lesson on goal setting by asking 3 key questions.

Addition Still Beats Subtraction – Bob Emiliani talks about management’s encouragement to add things instead of subtracting and how kaizen shows us the value of subtraction.

Managers: Are You Responsible “To” or “For” People? – Johanna Rothman explains the behavior differences when a manager is responsible to a team and when they are responsible for a team.

Uncovering New Perspectives – Kevin Meyer shares an opinion on how to expand perspectives and understanding like how language and information can shape our thinking and improve of understanding.

The Coaching Cycle Is Not a Judgement-Free Zone – Jon Miller discusses why good coaching needs to occur in a judgement-free zone to be effective.

Break the Habit of Breaking Good Habits – Steve Kane shares a simple strategy to prevent new practices from failing form the start.

What are the Origins of the Term SMED (Single-Minute Exchange of Die)? – Mark Graban discusses with Ritsuo Shingo the history of SMED at Toyota.

Zoom Out For The Whole Picture – Brian Buck explains that perspective matters in everything we do and how zooming out can give you the perspective you need during challenging periods.

Form A Bold Strategy For Uncertain Times – Jeffrey Liker explains that Hoshin Kanri is more then just a tools for connecting goals.

Development Is A Team Sport – Jim Morgan explains how collaboration is vital to new product, process, and services development.

Coach's Corner: The Four Critical Elements of Collaboration – Eric Ethington tells us that collaboration requires a clear purpose, a clear process, clear expectations, and clear support.  

Learning By Doing with Art Byrne – Art Byrne shares his knowledge and expertise about the need for people learning to lean to do so not in a classroom but hands-on at the gemba.

Who, or What, Is Your Company Investing In? – Josh Howell asks will technology work for your people, or other way around?

What are the Three A's of the A3? - John Shook & Lisa Yerian explains the three A's of the A3.

 

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Monday, April 26, 2021

Lean Tips Edition #170 (#2761 - 2775)

For my Facebook fans you already know about this great feature. But for those of you that are not connected to A Lean Journey on Facebook or Twitter I post daily a feature I call Lean Tips.  It is meant to be advice, things I learned from experience, and some knowledge tidbits about Lean to help you along your journey.  Another great reason to like A Lean Journey on Facebook.


Here is the next addition of tips from the Facebook page:

Lean Tip #2761 – Communicate Tasks and Processes Clearly.

Communication is key for any business to run smoothly. It is critical for everyone in the office to understand the rules and processes. A successful business encourages employees to let each other know what they are working on, answer any questions others may have and frequently report to their managers. Without proper communication and discussion, it is easy to think others are accomplishing tasks or working on a project when in reality nobody has touched the project. Communication is critical to ensure all tasks are accomplished and all work is completed.

Lean Tip #2762 – Conduct Frequent Training on Processes.

When employees are intimidated by their workload or a current project, they tend to procrastinate, losing efficiency and productivity. When they are thoroughly trained in the processes of your company, they will feel more comfortable and less intimidated by their work. Even if they receive the same training more than once, it may calm any worries they have and make them more willing to tackle large and difficult projects.

Lean Tip #2763 – Attack Difficult Tasks First.

You cannot do every task at the same time, so it's important to prioritize. Doing the most difficult tasks first will allow you to focus on smaller, less difficult tasks later. At the start of your day, consider ranking each task in a to-do list according to importance and urgency. Put the most important projects at the top of your list, checking them off as you complete them. If a task seems overwhelming, getting rid of it as soon as possible will ease your mind and reduce that feeling of being consumed by numerous tasks.

Lean Tip #2764 – Don’t Lose Focus (Eliminate Interruptions)

Workplace interruptions or distractions come in all shapes and sizes. It doesn’t matter how many times you’ve been interrupted or who interrupts you the most during the day. What matters is how you avoid workplace interruptions and improve your work performance. Remember, workplace interruptions are dangerous. They make you lose focus, waste time, and in the end, disrupt your work management and cause a delay in projects.

If you want to avoid interruptions or distractions at work, then you need to stay away from your phone or email. Turn off the notification and keep your eye on successfully completing the tasks at hand. Also, learn to say “no” when necessary. You can and you must say no to anything or anyone who can interrupt your day. 

Lean Tip #2765 - Acknowledge Your Strengths and Weaknesses

The word “perfect” is too good to be true. There’s no way for you to be perfect in everything. We all have weak spots and it’s important to acknowledge them in order to identify improvement opportunities. Additionally, every individual has his/her own strengths i.e something that they are exceptionally good at. Now, in order to bring improvement to your everyday work performance, you need to cherish your strengths and overcome your weaknesses at the same time.

Never settle for “quite okay” when you can achieve “awesome”. Be your own critic and keep evaluating your performance for potential improvements. If you’re pretty good at something, then do whatever you can to be the best at it.

Lean Tip #2766 – Leaders Should Be Growth-Oriented

As a manager, focus on helping your employees progress – individually and collectively. Get to know your workers on a personal level so you can help them leverage their interests and talents. Find what works and what doesn't, and work on identifying and removing obstacles so your employees can perform at their best.

Consider a development goal that isn't about the business. Have one goal focused on the development of a person (or people) on your team that isn't connected to a business outcome. This could be developing confidence in presenting by sharing work to a big group or learning a new language.

Lean Tip #2767 – Leaders Should Be Excellent Communicators

Communication is a driving force behind nearly everything we do as humans, and being a clear communicator is vital as a manager. You should set clear expectations for your employees, be transparent about important topics, and establish guidelines for giving and receiving feedback.

In order to inspire original thinking, managers should create an inclusive culture where everyone can voice their concerns, opinions and ideas. Encourage authenticity and vulnerability by leading by example. Ask for help. Turn to your team when you're at a loss. Start a conversation, and be open to wherever it leads.

Lean Tip #2768 - Great Leaders Are Personable

Being a leader means working under pressure, trying to balance between personal, company and team objectives. There is always the possibility of getting into incendiary situations especially where responsibility for team members lies with you, and there are deadlines to be met. Being personable, which is just another term for great interpersonal skills, makes it easier to accomplish tasks with help from other team members and improves the support mechanism during these high-pressure situations. It also helps you to interact with, manage and balance the different types of personalities in the office. Moreover, mind the importance of respect in the workplace.

Lean Tip #2769 - Effective Management Means Taking Responsibility

Most new managers find it difficult to assume responsibility when things don’t pan out as they hoped, for example, a late deadline, an undelivered or under-delivered work item, or a project that didn’t go according to plan. Whatever the scenario is, it is crucial that you hold yourself to the same high standards that you hold other team members. If it was a failed team effort, be the first to assume responsibility instead of shifting blame onto others. This will make your employees respect you and also stand up for you in the future.

Lean Tip #2770 - Be at the Forefront of Problem Solving

Being a manager and a leader requires an affinity for solving problems and providing direction at the most crucial times. At an impasse, there is often a tendency by managers to pass on responsibility to employees, especially when things aren’t going as planned. Some go as far as hogging all the glory when positive results come back. Resolving problems requires that you be at the forefront of accountability, even when things are tough.

Lean Tip #2771 - Study the Principles of Management Success

You don’t need to be one of those gurus that have studied hundreds of motivational success books to excel in managing a team. But you do need to be able to at least pick up finer points from those who have gone before you on the management route. This will help you know how to deal with certain situations that arise in the workplace and also how to go the extra mile when it comes to those life-changing projects.

Lean Tip #2772 - Successful Managing Means Letting the Reigns Lose Sometimes

Most managers always try to keep a tight check on things even when they are not in the office. Once you have identified responsible team members and have delegated accordingly, always give them space to carry out the mandate you have trusted them with. You chose them because you trusted their ability to deliver, so now let this play out. At the same time, you also need rest from the high-pressure work environment, so take all breaks and personal quality time seriously. Always maintain a healthy work-life balance if you’re to avoid balking under pressure.

Lean Tip #2773 - Gratitude and Recognition Go a Long Way

Employees really appreciate genuine and specific recognition from managers, senior management, and coworkers. They feel great in their job role and feel appreciated which leads to a happier, more productive employee – which only means a better bottom line.

Think about it, there are some employees out there who work in a job that doesn’t pay that great and the role itself might be mundane but they stay because they love their manager and their coworkers.

Being a good manager means knowing that gratitude and recognition go a long way.

Never underestimate how powerful saying “Thank you” or “Well done,” to an employee really is. It’s a great motivator, sometimes even more than a pay raise or promotion.

Lean Tip #2774 - Welcome New Ideas and Approaches

Most managers are cautious when taking risks and trying new methods and approaches. After all, if anything doesn’t pan out then they’re on the hook. However, welcoming and trying new ideas and approaches is a huge part of being a good manager.

You have to take controlled risks so the company can grow. The most successful companies have managers who are flexible, open to change, can adapt to change and are interested to hear new ideas.

Don’t forget that some of the best ideas out there may very well lie with your employees! After all, they’re in the thick of it each and every day so they usually have great ideas when it comes to improvements or innovations – and it’s important that you listen. By listening to your employees’ ideas, you help employee retention from going south.

Lean Tip #2775 - Practice Consistency.

Following set processes for certain tasks within your organization can yield positive results. Optimized processes allow for repeatability and efficiency, amongst other benefits. But to realize these benefits, you and your staff must be consistent in following these processes. Do your part to ensure everyone on your team understands the processes they should follow. Beyond this, it’s helpful to explain why the processes should be followed and how abiding by them will lead to positive outcomes.

 

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Friday, April 23, 2021

Lean Quote: True Mark of a Leader is the Willingness to Stick With a Bold Course of Action

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.


"The true mark of a leader is the willingness to stick with a bold course of action — an unconventional business strategy, a unique product-development roadmap, a controversial marketing campaign — even as the rest of the world wonders why you're not marching in step with the status quo. In other words, real leaders are happy to zig while others zag. They understand that in an era of hyper-competition and non-stop disruption, the only way to stand out from the crowd is to stand for something special.  —  Bill Taylor, from article "Do You Pass the Leadership Test?"

Leadership is not some manager sitting in his office presuming that he knows it all, and “all of it” can be expressed in a spreadsheet that he can receive on his PC and then, from the comfort, quietude and solitude of his office analyze this information and make a cold, calculated decision that will drive his business to prosperity.

This is such a perverse model of management and leadership that I struggle to find words to describe it. The best I can come up with is arrogant management.

There is a better leadership model; the Japanese have been using it for 65 years -- lean leadership. It has six basic qualities, which are:

Leaders as superior observers: They go to the action -- they call it the gemba -- to observe not only the machines and the products but also to spend significant time with the employees. They also are in contact with their customers. A much overlooked leadership skill they have in abundance is the ability to be an empathetic listener.

Leaders as learners: They do not assume they know it all. Rather, they go to the floor to learn. They are in lifelong learning mode.

Leaders as initiators: They plan, they articulate and sell their plans, and they act on their plans. They are not risk averse. They are not cavalier.

Leaders as teachers: They are lifelong teachers. When something goes wrong, their first thought is not “Who fouled up?” but “Why did if fail?” and “How can I use this as a teaching opportunity?”

Leaders as role models: They walk the talk. There is no substitute for this. NONE.

Leaders as supporters: They recognize they mainly get work done through others, so they have mastered the skills of servant leadership.

Lean leadership principles aren’t new. They are the qualities that have always distinguished a great leader from an average one. The key to lean leadership is institutionalizing these principles in the everyday culture of the business, and embedding them through repeatable behaviors that demonstrate expectations to the wider organization and encourage exceptional performance.


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