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Monday, February 13, 2023

Lean Tips Edition #199 (#3196 - #3210)

For my Facebook fans you already know about this great feature. But for those of you that are not connected to A Lean Journey on Facebook or Twitter I post daily a feature I call Lean Tips.  It is meant to be advice, things I learned from experience, and some knowledge tidbits about Lean to help you along your journey.  Another great reason to like A Lean Journey on Facebook.


Here is the next addition of tips from the Facebook page:

Lean Tip #3196 – Think Positive

You can’t always control life-changing events, but you can control how you respond to them. Rather than dwelling on negative thoughts, accept that change is part of life, and try to see it as an opportunity for personal growth. What can you learn? How will this situation better prepare you for the future? Concentrate on what you ultimately want to achieve, rather than worrying about the obstacles in your way. Try to keep things in perspective, and avoid catastrophizing or feeling helpless or overwhelmed. The more you can face a stressful situation with optimism and positivity, the more resilient you will become – and the better equipped you will be to face the next challenge. 

Lean Tip #3197 - Embrace Change

Flexibility is an essential part of resilience. By learning how to be more adaptable, you'll be better equipped to respond when faced with a life crisis. Resilient people often utilize these events as an opportunity to branch out in new directions. While some people may be crushed by abrupt changes, highly resilient individuals are able to adapt and thrive.

Lean Tip #3198 - Develop Problem-Solving Skills

Research suggests that people who are able to come up with solutions to a problem tend to cope more productively with stress compared to those who cannot find solutions to problems.8 Whenever you encounter a new challenge, make a quick list of some of the potential ways you could solve the problem.

Experiment with different strategies and focus on developing a logical way to work through common problems. By practicing your problem-solving skills on a regular basis, you will be better prepared to cope when a serious challenge emerges.

Lean Tip #3199 - Take Action

Simply waiting for a problem to go away on its own only prolongs the crisis. Instead, start working on resolving the issue immediately. While there may not be any fast or simple solution, you can take steps toward making your situation better and less stressful.

Focus on the progress that you have made thus far and planning your next steps, rather than becoming discouraged by the amount of work that still needs to be accomplished.

Lean Tip #3200 - Keep Working on Your Skills

Resilience may take time to build, so don't get discouraged if you still struggle to cope with problematic events. Everyone can learn to be resilient and it doesn't involve any specific set of behaviors or actions. Resilience can vary dramatically from one person to the next.

Focus on practicing these skills, as well as the common characteristics of resilient people, but also remember to build on your existing strengths.

Lean Tip #3201 - Focus on Goals, Not Tasks

Motivational speaker Les Brown gave one of the best quotes on the importance of goals: “Shoot for the moon. Even if you miss, you’ll land among the stars.”

This is the mindset that executives should impart upon their employees. Effective executives train employees to make the connection between goals and the tasks.

Rather than focusing only on day-to-day tasks, employees must also consider the big picture. How can their tasks be suited to the bigger organization goal? Or their own developmental goals?

Even if employees don’t meet the exact goal, their aim has been high and their achievement is sure to follow.

Lean Tip #3202 – Invest in Employee Development for Real Returns

Employee development of any kind is not free: Either it costs the business money directly, or it costs time invested that could otherwise be spent doing the employee’s core responsibilities. But leaders need to remember that employee development is an investment, and that organizations should expect to see a significant return on that investment over time.

For example, if a manager invests heavily in a mentoring program for team members, they may not see the return straight away. But over time, those employees will develop skills that add value to the organization.

When selecting employee development activities, managers need to be cognizant of the fact that months may be needed for the benefits of those activities to show.

Lean Tip #3203 - Sell Your Vision

It’s your role to set and communicate a strategic direction for the business. Discuss your vision and ask for your people’s help in shaping it.

This gives employees a shared sense of mission and encourages potential leaders to see a future for themselves in the business.

Keep in mind the “what’s in it for me” element. No matter how happy they are in their job, it’s difficult for employees to reach the business owner’s level of engagement.

Lean Tip #3204 - Provide Opportunities for Leadership Development

Make leadership development a part of your business strategy. A leadership plan should cover all levels and indicate when an employee should be ready to move to a higher position.

Formal training can help, but isn’t a substitute for experience and on-the-job learning. Challenging assignments or job rotation develop new abilities, deepen the understanding of the organization and improve confidence.

Lean Tip #3205 - Create Coaching Opportunities.

Great leaders should be good coaches, as well. A large part of coaching is tied to being able to provide effective feedback that is timely, specific, relevant, frequent, and actionable. Providing this type of feedback without micro-managing is a fine line leaders must learn how to walk.

Building positive relationships with team members helps open up opportunities for coaching. People learn better and are more willing to accept criticism from those they trust.

Leaders should look for opportunities to coach staff as part of their day-to-day work. Good coaches listen, ask open-ended questions, offer support, and encourage employees to push for alternative solutions.

Lean Tip #2306 – Connect With Your Team Members.

Leading a group of people requires a mutual sense of trust and understanding between the leader and their team members. To achieve this, leaders should learn to connect.

To build a connection with each of your team members, focus on getting to know their personality, interests, strengths, weaknesses, hobbies and preferences. This can give you insight into their goals and motivations.

Being able to recognize the strengths of individuals within their team, and allowing them to be responsible and accountable, not only increases employees’ confidence in themselves and their leader, but also increases their performance.

Lean Tip #3207 – Encourage Personal and Professional Growth.

Acting as your team’s cheerleader is an important part of being an effective leader. You should be invested in their success and growth.

With options as varied as on-demand, virtual [and] in-person options, there’s ample opportunity to continue learning new skills or further developing existing ones. Empower your employees to take the time to learn and infuse that in the work they do.

To motivate and inspire employees, leadership strategy is about empowering others to do their best and take on new challenges. Employees like challenges and feeling the satisfaction of overcoming them.

When leaders believe in their employees and give them the opportunity to learn and grow, they might be surprised how much they can accomplish. Don’t be afraid to delegate tasks and encourage freedom and creativity.

Lean Tip #3208 – Teach Employees Instead of Giving Orders.

An effective leader knows how to show others what is required, rather than simply telling them. Leaders should coach their team members toward a more collaborative, committed work environment – without coaxing them.

If you are controlling people to do certain things in certain ways, you’re not going to get the level of engagement that you’re looking for. Coaching is about helping the people you lead recognize the choices they have in front of them. People will then take a great deal of ownership over the direction of the project.

As opposed to simply barking orders at team members, good leaders should encourage growth by teaching. People wouldn’t grow if leaders never taught them anything. Leaders need to be teaching so they can grow new leaders to take their place.

Lean Tip #3209 – Be Open to New Ideas.

Good leaders have the emotional intelligence to understand and accept that change is inevitable. Instead of trying to maintain a status quo just for the sake of consistency, embrace change and innovation. Be open to new ideas and alternative ways of thinking. Everyone brings a unique perspective to the table, and that is something to take advantage of, not discourage.

When you’re open to hearing the thoughts of the talent around you is when you truly embrace every possibility and potential. See things through till the end. Understand that there will be errors along the way, but if something doesn’t work, try to figure out why and how before scrapping it.

When solving a problem, encourage team members to provide their insights. When employees feel like they can openly bring new ideas to the table, true innovation, engagement and success can prevail. 

Lean Tip #3210 – Engage in Honest, Open Communication. 

One of the most important elements of effective leadership is creating an open line of communication with your team members. Your own honesty and transparency should serve as an example for your team members.

When you are responsible for a team of people, it is important to be straightforward. Your company and its employees are a reflection of yourself, and if you make honest and ethical behavior as a key value, your team will follow.

Displaying active communication skills and transparency can build trust among your team and improve overall morale.


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Friday, February 10, 2023

Lean Quote: Good Leaders Develop Employees

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.


"The growth and development of people is the highest calling of leadership.  —  Harvey Firestone

A good leader knows the benefits of personal growth and development, both for themselves and for those who are around them, their employees, their families and friends. A good leader knows how establishing and declaring values, both personally and professionally provide a foundation for their character. A good leader uses power to support and strengthen those around them and therefore shows his/her character.

Do the people you're leading, coaching, teaching, etc., feel like they're growing? Most people know that if they're not growing, they're not getting closer to success. Then, it's only a matter of time before they leave your organization for someone who gets them closer to their goals. Every day, those people have a chance to either get a little bit better at what they do, or not. Development can, and should, be constant.

Effective leaders develop the leadership potential in others and improve performance through consistent feedback and coaching. When leaders coach potential, they move from solving problems by telling others what to do to developing other leaders and building team members’ capacity.

Employee development is the process of ensuring that your talent becomes more effective and is capable of tackling major or critical challenges. Like leadership development and leadership coaching, developing others is an imperative for all people managers.


Wednesday, February 8, 2023

Four Essentials for Developing Employees

Investing in the development of employees is the most important and rewarding thing a manager can do. For some reason, though, it’s often the last thing on a manager’s “to do” list.

People development without proper planning in place normally results in internal and external conflict, which leads to confusion, low productivity, less motivation, and therefore loss in various ways. When the right plan for development is designed based on the employees’ needs, desires, and potential the expected positive outcome will be achieved.

As a leader, there are a few vital things you can do to develop your team, and increase employee satisfaction and retention. Here are four essentials when developing others:

Prioritize performance management: Employees are more likely to feel more positive about their individual development if their leader reviews and discusses their performance with regular feedback, and gives them stretch assignments. With the right leadership coaching program, that happens automatically.

As a leader, it’s easy to over-concentrate on critical organizational tasks. You can focus so much on business details that you forget to focus on your team and direct reports’ performance. Leaders who resist developing their employees assume that employees’ current performance represents their best effort. That is definitely not the case. Leaders who make time to review performance, discuss development plans regularly, and challenge team members to accomplish stretch goals, see and develop greater potential.

Involve team members: Involving your team members in their own development and decisions that impact your business goals makes them feel better about their growth opportunities. Team members appreciate development when they can contribute and participate. When opportunities for advancement are linked to their passion, they become more motivated and in turn, more loyal.

Recognize and reward hard work: Most employees appreciate being recognized for their hard work or effort. When leaders do their best in recognition, their employees feel good about their progress and feel like valued members of the team. Development without receiving credit is like a completed task that’s never acknowledged or reviewed. It takes a lot of effort, and with no follow up it can feel like no one cares.

Ensure the job fits the person: Some people will be much better at some jobs than others, and getting a job that suits a person’s ability helps that individual, and ultimately the organization wins. The best leaders help their team members find their niche. They see team members for their strengths and help them succeed in that context.

When people are given the tools to do their jobs well and training to advance in their careers, they feel supported and happy. Not only are they likely to stay longer, but they will also perform better and contribute to overall company growth. And your reputation for stellar employee development might just encourage the best and brightest candidates to join your team.


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Monday, February 6, 2023

The Communication Soft Skills You Need At Work & How To Use Them

 https://pixabay.com/illustrations/silhouettes-person-human-man-woman-776670/


The ability to communicate effectively is an essential skill in the workplace. Employees need to be able to express their thoughts and ideas clearly, and listen and understand their colleagues. Having strong communication soft skills can help you work more efficiently, build relationships with others, and get ahead in your career. Discover some of the most important communication soft skills you need at work and how to use them.

Different types of communication can be used effectively to develop important relationships, work collaboratively with colleagues, and cultivate an environment of openness and trust. According to statistics, almost 86% of employees blame workplace failures on a lack of effective communication. Teams that communicate effectively, on the other hand, can increase their productivity by up to 25%. These statistics should make you reconsider the importance of developing communication soft skills for success. Let’s take a closer look at the essential communication soft skills needed for success in the workplace.

Why Communication Soft Skills Are Important in the Workplace?

Good communication skills are essential for success in any workplace. They can help you build strong relationships, increase productivity, and achieve success. Here are some of the ways that communication soft skills can benefit an organization:

·       Improved Teamwork. Good communication is key to successful teamwork. When team members can communicate effectively, they can work together more efficiently and collaborate on projects more successfully;

·       Reduced Conflicts. Poor communication is often the cause of workplace conflict. By using effective communication techniques, you can help reduce misunderstandings and prevent conflicts from escalating;

·       Establishment of a Positive Work Environment. Effective communication can help create a positive working environment. It encourages collaboration between employees and allows everyone to feel heard and respected.

Types of Communication Soft Skills

There are four main types of communication soft skills that are essential for success in the workplace.

1. Active Listening

Active listening is a skill that involves paying attention to what someone else is saying and taking in the information without judgment or interruption. By actively listening, you will gain a better understanding of what the other person is saying, which can help in problem-solving and developing solutions.

2. Effective Speaking (Verbal Communication)

Being able to communicate clearly and succinctly is an important skill for any workplace. Effective speaking involves using language that is easy to understand and conveying your message in a way that is meaningful to the person you are talking to.

3. Written Communication

Written communication allows for more detailed and organized forms of expression than verbal communication. It is important to be able to communicate information clearly and concisely through emails, memos, reports, and other written documents. Many employees lack confidence in writing them and seek assistance from writing services.

4. Non-Verbal Communication

Non-verbal communication is a form of communication that does not involve the use of words. It includes facial expressions, body language, and other forms of nonverbal cues. These can be used to convey emotions and feelings that may otherwise be difficult to express in words.

How to Use Communication Soft Skills Effectively

Being able to use communication soft skills effectively can help you in the workplace by improving your relationships, increasing productivity, and helping you achieve success.

Improving Relationships

Strong communication is essential for developing positive relationships with colleagues. You should be able to listen and understand what someone else says, and respectfully express your thoughts.

Increasing Productivity

Good communication can also help to increase productivity by eliminating misunderstandings and helping to ensure that everyone understands the tasks at hand. By communicating clearly, employees will be able to work together more efficiently.

Achieving Success

Effective communication can also help you achieve success in the workplace by allowing you to better understand the needs of your colleagues and customers. By being able to communicate effectively, you will be able to develop stronger relationships and foster an environment of trust and respect.

The Top Seven Tips for Developing Communication Soft Skills

While communication soft skills are important in the workplace, they can be difficult to develop. Here are some tips for improving your communication soft skills:

1. Listen Carefully

Active listening is an important skill in the workplace, so make sure to pay attention when someone else is speaking. Focus on the words being said, and do not interrupt or offer solutions until you have fully understood what they have said.

2. Ask Questions

Asking questions is a great way to gain more information and show that you are interested in what someone else has to say. Make sure that your questions are open-ended, so that the other person can provide more details.

3. Practice

Communication soft skills require practice to be effective. Try to practice your communication skills in different situations, such as speaking in a group setting or having a conversation with someone you do not know well.

4. Be Aware of Nonverbal Cues

Being aware of nonverbal cues is important for effective communication. Pay attention to your body language, facial expressions, and gestures to make sure that you are conveying the message that you intend.

5. Read

Reading books, articles, and blogs on communication can help you better understand the nuances of communication.

6. Take an Online Course

There are many online courses available that can help you improve your communication skills. These courses will provide tips on how to communicate more effectively in different situations and with different types of people.

7. Find A Writing Assistant

Find a writing assistant who can give you feedback on your written communications. To find one, visit writing services reviews websites such as Best Writers Online. This specialist will help you identify areas that need improvement and provide helpful advice for improving your written communication skills.

Conclusion

Soft communication skills are critical for professional success. With the right approach and practice, you will be able to achieve your goals, build strong relationships, and open up opportunities for advancement and success in your career.

About the Author: Nancy P. Howard has been working as a writing expert at Trust My Paper writing company for a year. She is also a webmaster at best essay writing service. She loves travelling, photography and is always welcome to meet new people.


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Friday, February 3, 2023

Lean Quote: How You Make Them Feel Is Most Meaningful

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.


"People will forget what you said, people will forget what you did, but people will never forget how you made them feel.  —  Maya Angelou

What matters most in your daily interactions isn’t so much the specific actions you take or the words you say that people remember most, but how someone was made to feel: listened to or ignored, included or left out, amused or exhausted, or big instead of small. This is the essence of it.

What’s more, the feelings you elicit in others last—or linger—surprisingly long. That’s just how we’re wired. So you should keep in mind the long-term implications of how you made them feel because, this way, you won’t be constantly playing from behind.

Lasting first impressions: There are many ways you can genuinely make someone else feel good about themselves, thus making a lasting impression. For example: being prepared, asking questions about them and theirs, remembering and using names, giving genuine compliments, being generous in conversation, and avoiding reflexive pessimism, etc.

But first impressions can go differently.

Lingering first impressions: With first impressions, there are many unambiguous ways you could leave a bad taste in someone’s mouth, perhaps by forgetting names constantly, interrupting too often mid sentences, or glancing frequently at the phone. But if you’re making these mistakes, a quote isn’t the antidote.

Because bad first impressions can take a while to undo, these lingering negative thoughts and feelings can act as a anchor, potentially holding you back in social, business, or work opportunities.

Make Lasting Impressions: Good first impressions are uplifting, congenial, and they’re enjoyable to be a part of. You’ll be remembered. You’ll be more approachable. You’ll be invited to parties. Your future will be better.

Nonetheless, how you made them feel is a helpful framework for you to think through the nuance of what’s really going on during your daily interactions (which also help shape the future).

You get what you give, and you get more when you give more, so how will you make someone feel?


Wednesday, February 1, 2023

Employee Engagement for Strategic Planning



We have known for decades that people who participate in decision-making that affects their work feel a higher degree of ownership and commitment to that work. We also know that where more people are involved in a joint process of common interest, the quality of output is higher.  The same is true of strategic planning.  High involvement in the process by a variety of stakeholders tends to generate better outcomes and a greater sense of ownership.  Many organizations are using broad engagement strategies to increase participation in and commitment to strategic planning.

To build and support ongoing engagement in the strategic planning and implementation process, there are three important things to remember:

1.  Communicate, communicate, communicate!

The first rule of engagement is all about sharing information in a purposeful and consistent way.  All key stakeholders need to know the organization’s core purpose.  External stakeholders need to understand why the organization exists and what value it provides for its customers, vendors, and the market.  Internal stakeholders need to know where the organization is going so they can align their work with those goal(s) and direction.  To make sure this happens, use all communication means available – newsletters, electronic messaging, e-mail, meetings, posters, payroll inserts, etc.  Be consistent in the messages and use them to show employees how they fit into the plan and how their contributions have helped shape the choices made.  Share the results they have achieved and coach them toward strategic performance. 

Be visual and make the messages visible everywhere.  Create visual strategic roadmaps that can be posted throughout an organization to remind people of the importance of the company’s mission, vision, and strategies.  People who know what is expected and how they contribute are more engaged and committed than those who do not.

2.  Actively involve stakeholders in the process.

Ask for input about strategic planning in meetings. Include representatives of stakeholder groups in discussions for strategic planning to the greatest extent possible, and do not limit planning and review sessions only to the top level of management. This can be done formally in large group planning activities, or informally by including different key stakeholders in a variety of meetings.  Use department meetings as an opportunity to solicit input on the plan and its results.  Help employees understand the difference between strategic initiatives (long-term, big picture) and the tactical (day-to-day) work with which they are most familiar.  Show them how the two levels are aligned.  Greater understanding leads to greater ownership.  Keep the messages flowing for constant reinforcement of the shared ideas and give feedback on how ideas are being incorporated into the process.

3.  Make sure people know what the strategic plan is and where they fit in it.

Engaging employees in the planning process itself helps build ownership within the organization.  For those not directly involved in the process, however, make sure they know what the plan is, where they fit in it and how they contribute to its goals.  Give them time to discuss and internalize it.  Employees who do not understand the plan have a difficult time remaining engaged and moving in the desired direction.  Meet with work units and departments to show them how they contribute.  Develop measures of their work that show them how well they are contributing to desired strategic outcomes, and provide feedback on these measures frequently and consistently.  Do everything you can to make sure that the work of the organization is aligned with the plan to keep all employees focused on a common vision, working to achieve a common mission, and engaged in the process of achieving the organization’s strategic goals.  

It’s nearly impossible to get where you want to go without a goal, a roadmap, and organizational commitment to get you there.  Without a goal, you can’t align the organization to a common desired outcome.  Without a roadmap, you have no idea of the options available to get there.  And without commitment, you cannot ensure that your stakeholders will move in the direction you need to go.  Building commitment through broad stakeholder engagement is an increasingly important element of the strategic planning process.


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Book Review: The Seventh Power


All Northeast Lean Conference attendees received a copy of Kevin Hancock’s book, “The Seventh Power: One CEO's Journey Into the Business of Shared Leadership.” Kevin Hancock is the CEO of Hancock Lumber Company, one of the oldest and best know family businesses in America. Established in 1848, the company grows trees and manufactures lumber for global distribution. Hancock Lumber operates ten retail stores and three sawmills that are led by 460 employees. The company also grows trees on 12,000 acres of timberland in Southern Maine. Hancock Lumber is a multi-year recipient of the ‘Best Places to Work in Maine’ award.

In 2010, HE was diagnosed with spasmodic dysphonia, a rare neurological disorder that makes speaking difficult. In 2012, he began traveling from his home in Casco, Maine to the remote Pine Ridge Indian Reservation in South Dakota. There, he encountered an entire community that did not feel fully heard. These two transformational events combined to help him realize that there are lots of ways to lose your voice in this world and that leaders historically have often done more to restrict the voices of others than to liberate them.

This epiphany set him on a journey stretching over 15,000 miles, from his hometown in Maine, to the Arizona desert, and eventually all the way to Kiev, Ukraine, on a quest to find a new set of leadership principles designed to disperse and localize power rather than collect it. The unexpected journey was a puzzle filled with clues about the nature of “power” and how it might be used more carefully and shared more broadly. These encounters ultimately blossomed into a series of insights as to how CEOs and other leaders might elegantly break down the planet’s entrenched, top-down governance model in favor of a new playbook for heightened human engagement, hallmarked by shared leadership, dispersed power, and respect for all voices.

Having found a piece of his own authentic voice, he wanted to help others do the same, and a lumber company in Maine became an unlikely platform where this could occur. The new goal: create a socially transformative work culture for the 21st century in which employee engagement soars because everyone feels authentically heard.

After hearing Kevin speak I knew this book would be good on several dimensions. It is a wonderful connection between a personal journey and the profound effect that journey has had on all aspects of leading and managing a complex organization. Kevin Hancock skillfully threads leadership lessons throughout the entire narrative of The Seventh Power.

A few of the most valuable leadership principles within the book include these ideas:

- Leading through listening is essential.

- Great people are everywhere.

- In nature, power is dispersed.

- Organizations exist to improve the lives of the people who belong to them.

Hancock offers a lot of terrific one liners to post on your desktop and remind yourself of higher thinking. Such as:

- "Seeking is the biggest step in finding." (page 43)

- "Proving others wrong rarely creates progress." (page 61)

- "Moving at nature's pace has regenerative powers." (page 72)

- "It's respect for the diversity of thought that creates unity." (page 126)

- "The power of princes and presidents pales in comparison to what all the world's strangers can do just by being nice to each other." (page 118)

- "Personal growth is an act of faith followed by action. (page 254)

The Seventh Power contains seven important lessons encapsulated in seven main chapters. These lessons include:

1. GREAT PEOPLE are everywhere.

2. CULTURE makes the difference.

3. CHANGE is created first from within.

4. LOCALIZE and shrink the center.

5. LISTEN for understanding, not judgment.

6. OVERREACHING has consequences.

7. BROADEN the mission.

These chapters need to be read in order to fully grasp the lessons being shared within the pages. The concepts being taught build sequentially upon each other.

Overall, while I love this book and highly recommend it to everyone. This book is a must read for managers and leaders, or anyone aspiring to be one. The Seventh Power would be a great reading selection to be discussed at a business retreat or a book club.


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