These historic videos capture an amazing event that took place on 5 November 2001, when a group of more than 25 executives, physicians, and department managers from Virginia Mason Medical Center (VMMC) made the long trip from Seattle, Washington, to West Hartford, Connecticut, to take a tour of The Wiremold Company.
In the videos, the Wiremold executives do a wonderful job of translating Lean management from manufacturing to healthcare, and in doing so show how Lean can be applied to any organization in any industry. I have two key takeaways from the videos that I would like to share with you. They are:
- The Wiremold senior management team’s determination to immerse themselves in daily Lean thinking and practice - for more than a decade - and willingness to share and help others; to teach others and to learn from others. These are typical characteristics of highly effective Lean leaders.
- The VMMC team members, CEO on down, were willing and eager to learn new things. They recognized that they were not educated or trained for Lean at any point in their careers. And yet they did not suffer from the typical “I’m the doctor, so don’t tell me what to do” or “It won’t work here because we’re a hospital” mentality.
I encourage you to review these unedited videos from Bob Emiliani's research on Lean. If you want even further study I recommend you get a copy of Better Thinking, Better Results. In this book Bob, covers this research on Wiremold's Lean transformation. It is often used as a handbook by executives in companies of all sizes, in nearly every industry, to assist their Lean transformation.
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