In just 10 minutes, learn the vital steps needed to ensure your gemba walk is a successful one. You'll learn the reasons why this is a necessary function and what you should be looking for when visiting the real or actual place.The purpose of Gemba walks is to fully understand the current state with facts.
The word 'gemba' is a Japanese word that means the real or actual place. The purpose of walking the 'actual place' or 'gemba' is help identify problems, non-value added activities, or wastes through a deliberate observation of a particular area or process.Gemba walks are not to be confused with management by walking around (MBWA). It is really the check in our PDCA methodology of continuous improvement.
All too often, attempts are made to solve problems without knowing anything about or are not being familiar with a particular area or process -- resulting in a misdiagnosis or failed solution. Answers come from the floor, from the 'gemba,' where the condition occurs. You need to go to the real place and experience these conditions for yourself before being able to take the next steps.Tom says Gemba Walks can be summarized by:
- Go to the actual place.
- Get the facts about the actual thing or activity.
- Grasp the entire situation.
- Generate reasons that explain what is happening.
- Guide corrective actions or countermeasures.
Remember to Go See, Ask Why, Show Respect, and Follow Up.