Lean Quote: Don’t Judge Too Quickly

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"There is a story behind every person, a reason why they are the way they are. Don’t be quick to judge. Be kind and assume the best.."   —  Nicky Gumbel   

Leadership often confronts us with the need to make fast decisions, but when it comes to understanding people, speed can be your enemy. The video "Don’t Judge Too Quickly" reminds us that snap judgments stifle possibility and erode trust. Leadership grounded in empathy—in holding off for the full picture—is the foundation of strong, inclusive relationships.

Nicky Gumbel’s insight, “There is a story behind every person… Don’t be quick to judge. Be kind and assume the best,” further reinforces this mindset. When leaders adopt this posture—believing that others’ actions usually stem from their own narrative, not malice—it opens the door for deeper connection and authentic engagement.

Why does this matter? Because assumptions are often rooted in our interpretations, not reality. A team member missing a deadline might be battling personal issues, not indifference. An offhand comment may reflect stress, not disregard. By choosing kindness over suspicion, we cultivate a culture where people feel seen, understood, and safe to bring their whole selves forward.

Imagine a workplace where curiosity triumphs over criticism. Leaders ask, “What’s really going on?” instead of concluding, “This is just how they are.” Questions replace quick dismissals. Listening replaces labeling. When leaders model this—and teach it—teams learn to approach each other with empathy and openness. In that space, innovation thrives, morale strengthens, and every story has room to unfold—and be heard.