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Friday, January 20, 2012

Lean Quote: Leaders Learn From Their Mistakes

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"Mistakes are the usual bridge between inexperience and wisdom." — Phyllis Therous

Mistakes are unavoidable in life and leaders certainly make their share of them. Any time you look to break new ground or technologies or whatever it is you are leading, you open up many new avenues for mistakes and they are inevitable with change. You can’t have one without the other and so learning to use mistakes well is an important leadership trait.

Leaders must also be a leader in this area and actually admit your own mistakes. Admit when you were wrong, and emphasize what you have learned from it and what your next steps are work around that mishap. If you encourage and set the example of owning up to mistakes quickly and working past them, you can quickly inspire your followers to do the same and look at the value of the mistakes instead of hiding from them.

Learning from mistakes clearly needs some analysis of the mistake itself to gain value from it. Here are a few steps to use to analyze a mistake quickly and efficiently:

  1. Accept that it happened and can’t be changed.
  2. Know there is always something to learn from it.
  3. Look to understand it and the factors that caused it.
  4. How could you have recognized the mistake earlier?
  5. How can you avoid the mistake next time?
  6. Are there similar things that might have a related mistake to avoid?
  7. What has changed now to ensure that mistake doesn’t reoccur?
  8. Who else should know about this and learn from it?

When you focus on the improvements and lessons learned from a mistake you reinforce the ability to make mistakes part of the process and something that is accepted as long as it improves things. There is no value in worrying about the mistake or dwelling on it after it is done. So, move on!



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Thursday, January 19, 2012

Guest Post: The Management Lessons of Angry Birds

Angry Birds, that time-draining app that has spawned a cult phenomenon and a slew of stuffed toys at Walmart, might seem like an odd place to look for wisdom on accomplishing tasks. Nonetheless, the game offers several highly useful examples of how to manage yourself and others in order to get things accomplished:

You can only use what you have - Some levels, you wish you had a wood-smashing yellow bird, but all the game gives you are some fat, white birds. How on earth will you ever kill all the pigs with THAT??! So it is with employees and team mates – you have to find a way to get things done using what you have.

Not every resource can be applied in the same way, to the same problem, every time - Sometimes, that fat, white bird is a high-level bomber. Other times, it’s best to drop the egg and let the bird smash into the obstacles. Or that boomerang bird might be best used as a non-boomerang. You have to apply your resources to the situation at hand and remember that just because it worked over there doesn’t mean it’s going to work over here.

Challenge yourself and seek excellence - Personally, I never go on to the next level until I get 3 stars. Sure, I could move along as soon as I get the minimum 1 star and keep on playing, but there’s a lot to be said for seeking mastery in stead of only doing the least.

When you think you know what to do, taking a step back and thinking through your plan of attack is usually very worthwhile – When you can see where to hit what part of the structure, with which bird, check your aim and think through how the structure will fall – just in case. Nothing wrong with double checking your assumptions and making sure you get it right. Measure twice, cut once, so they say.

When you have no idea what to do, there is nothing worthwhile about taking a step back and thinking through your plan of attack – As much sense as it makes to double check when you are confident in your answer, it makes no sense to double check not knowing the answer. When you are completely at a loss, no amount of pondering will make you smarter. In these cases, you need to embrace the learning process and avoid looking for the immediate answer. Grip it and rip it.

Efficiency isn’t always rewarded - Yes, you can knock over the whole structure with just 3 birds. But that’s not ever going to get you 3 stars. Yes, perhaps it should, but it won’t – and that is the point. If the person judging you (a boss, or a customer) wants that which is less efficient but more spectacular – you now have to look inwards to see what you’re more willing to live with – a happy self or a happy customer. One isn’t always the same as the other.

Control is usually a far greater attribute than brute strength – Even when you have black bomber birds, if you don’t put them in the right place, they are useless. Same thing with having “Aces” and “Cracker Jacks.” If they aren’t in the right roles, at the right time and place, you’re just going to waste those resources. Maybe you can get by and earn your 1 star just to move on, but you’ll never get any farther than “just getting by.”

Brute Strength tends to work best at the beginning or at the end, but rarely in the middle of a process - Along the lines of Grip it and Rip it, taking a good first stab at something by blowing apart as much as you can is a great way to start, or a great way to finish if surgical precision doesn’t seem possible. Between the first and last efforts, however, there has to be some amount of careful and judicious effort. Otherwise, everything is just a completely random act. If that’s true, then you’re just guessing at every turn. Which a child could do. Which means no one needs you.

There’s a good deal of luck involved – When you are successful, keep in mind that not every outcome is a direct result of your efforts. Things still have to fall into place just right. Yes, you set them in motion, and the motion might have been what you intended, but there’s still some random chance involved. If you can launch the birds in exactly the same way, with exactly the same result, and the exact same score, over and over again – then…maybe…there isn’t any luck involved. Nonetheless, it’s probably best to stay humble.

Help is available - Ultimately, if you’re completely stuck, you can always go on-line and find the answers you seek. Struggle first, though, and learn as much as you can before looking up the answers.



About the Author:
David M. Kasprzak is the author and creator of the My Flexible Blog, where he shares his thoughts on improving workplace culture through the use of Lean concepts. While working as an analyst to develop and analyze program-level cost and schedule metrics for the past 12 years, David has now turned his attention towards understanding the behaviors that create high-performing organizations. In May of 2011, he received my MBA degree with a concentration in Marketing & Strategy.



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Wednesday, January 18, 2012

STOP SOPA


On Jan 24th, Congress will vote to pass internet censorship in the Senate, even though the vast majority of Americans are opposed. We need to kill the bill - PIPA in the Senate and SOPA in the House - to protect our rights to free speech, privacy, and prosperity. We need internet companies to follow Reddit's lead and stand up for the web, as we internet users are doing every day.

Today, on January 18th, dozens, if not hundreds, of websites will join in a blackout strike to protest this legislation. Please see this page for more information. 





Contact your representatives to let them know your dissatisfaction.




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Tuesday, January 17, 2012

Sharpen Your Focus by Selecting the Vital Few Breakthrough Objectives with Hoshin Kanri


In any given year, there are many opportunities to advance toward the vision. While all contributions are welcome, the purpose of Hoshin Kanri is to select those annual objectives that will give the organization the greatest possible advantage.

To this end Hoshin Kanri recognizes and distinguishes two kinds of annual contributions:

1. Incremental improvements to existing processes or methods (“kaizen”), and
2. Activities aimed at making dramatic improvements in strategically vital business systems and processes (“kaikaku”).

Incremental, non-breakthrough activities improve the health of the key business processes. However, some performance gaps are large and cannot be closed using an incremental approach to improvement. A plan to achieve the vision must include both sets of activities.

The Hoshin Kanri process identifies and concentrates resources on the vital few stretch achievements that support the vision. It separates those performance issues that require dramatic improvement from the many incremental improvements that can achieved at the local level. All the changes that the leadership believes to be incremental are skimmed out of the strategic plan and addressed through quality in daily work. The remaining category of contribution – the vital few breakthrough achievements – becomes the heart of the Hoshin Kanri process.

Does this mean that managing strategic breakthroughs is more important than managing daily work? Not at all! Breakthrough activities and daily maintenance are necessary parallel processes to ensure the health of the business. They both need to be managed in a disciplined way. Each manager needs to ensure that the basic processes that support the business are healthy. At the same time, each manager needs to ensure that the fundamental changes and competencies necessary for the long term health of the organization are being implemented.

Annual objectives can either work toward the vision or confound the process. Linking annual objectives with the strategic intent brings focus and control to the change process.

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Monday, January 16, 2012

Daily Lean Tips Edition #25

For my Facebook fans you already know about this great feature. But for those of you that are not connected to A Lean Journey on Facebook or Twitter I post daily a feature I call Lean Tips.  It is meant to be advice, things I learned from experience, and some knowledge tidbits about Lean to help you along your journey.  Another great reason to like A Lean Journey on Facebook.

Here is the next addition of tips from the Facebook page:

Lean Tip #361 - Break large, difficult goals into smaller, manageable goals.

Large, difficult, or complex goals can be both overwhelming and discouraging if progress does not come quickly. The solution to both of these is to break the big goal into smaller goals, actually creating a separate goal for each part. By shelving some of the pieces until a later date, you can avoid feeling overwhelmed or discouraged.

Lean Tip #362 - Recognize partial accomplishment, it’s still accomplishment.

Partial accomplishment is still accomplishment. Suppose you're living a sedentary lifestyle and you set a goal to start running 10 miles every week. If you only manage to run eight miles most weeks, then it's important to recognize that this is a huge improvement over running none at all and that you have been much more successful than if you had never set the goal in the first place. Acknowledging partial success is very important if you intend to set challenging or lofty goals.

Lean Tip #363 - Internalize the lesson of perseverance.

It is usually true that something, no matter how difficult, can be done if someone spends enough time trying to do it. If you think of any goal as requiring a finite number of steps (tasks), then each task completed is one step closer toward completion of the goal. Again, the key is often to break the steps down into what may seem to be absurdly simple tasks, but ones that you know you can complete, thereby making measurable progress and establishing forward momentum.

Lean Tip #364 - If you get stuck or stop, just start back up again.

So long as you are working toward your goal and following a plan, you haven't failed. If you stop, just start back up again. And remember, every step forward, every single task you check off as completed is a small accomplishment unto itself. Focus on just taking that next baby step, then the next, then the next. If the tasks are too difficult, then break them down into absurdly simple tasks, ones that you're guaranteed to complete.

Lean Tip #365 - Accept personal responsibility for staying on track.

Accept personal responsibility for staying on track with your goals. It's not up to anyone else, just you. You alone decide what you want to accomplish, and when. Life has a way of distracting us from what we'd like to be doing much of the time.

Lean Tip #366 - The process of reflection can be a powerful process for learning.

The process of thinking about learning - the process of reflection - can be a powerful process for building self-awareness and self-confidence. Reflection increases self-knowledge, better preparing people to make deliberate, well informed choices for their futures.

Lean Tip #367 - Reflection enhances learners' abilities.

Reflection enhances learners' abilities to see connections between various learning contexts (e.g., community, work, and school) and the transferability of their knowledge, skills and attitudes. Reflection involves four main steps:
1. having an experience,
2. thinking about the experience,
3. learning from the experience, and
4. applying what has been learned.

Lean Tip #368 – Your daily activities are a goldmine of knowledge and skills.

Everyday activities provide many opportunities for learning. People often take this learning for granted, because many daily activities are either easy for them or just part of their 'routine.' By reflecting on their daily activities, learners can gain a deeper understanding of the tasks involved, which will reveal knowledge and skills that might otherwise be overlooked.

Lean Tip #369 – Set a path to your goal.

Learning is like a journey and when planning a journey it helps to have an idea of where you want to go and what you want to achieve. You can change/adjust your goals or your path at any time; exciting opportunities could arise that you might not have anticipated before starting on your journey. In any case, moving towards your goal requires you to make choices and then take some steps - even tiny steps - in that direction. Remember "the journey of a thousand miles begins with a single step" (Lao-Tzu, 604 BC -531 BC).

Lean Tip #370 – Life’s memorable moments are valuable to our perspective.

Memorable moments can happen at any time in a person's life. These moments occur often when people least expect them and yet can alter a person's life forever. When these moments occur, people often feel that their whole perspective on life has changed; they have a new perspective on themselves and others, as well as things that happen. These memorable moments may be happy or difficult, but are certainly valuable as is revealed through a process of reflection.

Lean Tip #371 - Think Before You Speak.

Know what you want to say and make your point quickly. By doing so, it is more likely that the listener will remember your message. Know why you are having the conversation and what you want to accomplish from it before you begin to speak. If possible, let the other person know the conversation topic in advance, and keep the conversation focused.

Lean Tip #372 - Stop Talking and Listen To Be A Good Communicator.

The best way to be a good communicator is to be a good listener. Think of your conversation as a tennis match, with each person taking turns serving and receiving, or speaking and listening. When it’s your turn to listen, do just that. Give the other party your undivided attention. Don’t think about what you’re going to say next or you may miss something important. When you actively listen, it shows the other person that you value what they have to say.

Lean Tip #373 - Ask Clarifying Questions When Communicating With Others.

To gain the most from any interaction, find out what people want. Don’t ask questions that can be answered with a “yes” or a “no.” Instead, ask open-ended questions that will give you more insight into their thoughts and feelings. If you aren’t clear on a point they are trying to make, ask for clarification. Then, restate what you heard and ask them to verify that you received their message correctly.

Lean Tip #374 – Be Mindful Of Your Body Language When Communicating.

Studies show that 93% of communication is non-verbal. Make sure you make good eye contact, stand tall, and keep good posture. If you want to let the other person know you agree with them, don’t fold your arms tightly cross your legs or turn your body away from the person. Instead, try to match their body positioning; this indicates silent agreement. Make sure your message and your body language match. If there is any discrepancy, people are more likely to believe what your body language is saying than your words.

Lean Tip #375 - Be Open to New Ideas.

Don’t assume you know everything about a given topic and close off your mind. Instead, relax and allow time to receive vital input from another person. Listen attentively and consider how new ideas may apply to things you already know. If you find someone does know more than you about the topic, don't be afraid to yield control, as the new information can add to your knowledge, encourage you to study further, or even change your mind!


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Friday, January 13, 2012

Lean Quote: Dogged Persistence Will Ensure Lean Actually Happen

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"Little drops of water wear down big stones." — Russian Proverb

It is truly miraculous to think that tiny droplets of H2O can team up and relentlessly, persistently, determinedly beat down on a stone to subsequently wear, carve, and sculpt. I like to think of this as a lesson in how we should approach hindrances and roadblocks in our Lean journey. What do you do when you hit a rock in in the path? Do you back-off and become discouraged, only to slow the flow of your persistence?

Striving for excellence is an ongoing process that requires persistence. I often say that it is the Lean leader who must apply constant gentle pressure if they want Lean to be a success. Dogged persistence will assure that lean actually happens.

Think of the water droplets and their undeterred poise in carrying out the task at hand—wearing away stone. Whatever the stone may be that lies as a nuisance on your path—meet it, wear it down, and break it!

Never give up; keep going, especially when the road is not so clear.



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Thursday, January 12, 2012

The Cost of Poor Quality

This 6 minute video clip was presented at the 20th Annual Audit Division Conference. It preceeded the Key Note Address by Sipho Tjabadi, General Manager of the Quality Management Group-Capital. It highlights the importance of a quality based customer focused mindset.

‎"Quality can make the difference between excellence and disaster." Dramatic video from ASQ Audit Division.



Don't break the cardinal rule of quality. Understand the internal and external customer needs and strive to exceed them.  Lives and untold losses could depend on it. Make quality a way of your life.



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