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Lean Quote: Corporations Need to Become People Factories 0
- Lean Quote
- January 25, 2013
On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on
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Quality Customer Service is All About The Quality of Design 0
- ASQ's Influential Voices, Quality
- January 23, 2013
On ASQ’s Blog, President Paul Borawksi asks what the role of quality is customer service. When you think of “quality,” do you think of customer service? What do you think is the role of quality—whether the “big Q” or the “little q”—in customer service? Customer satisfaction is one of the most important aspects of any
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The 20 Second Rule of “Lean” Change 0
- Change Management
- January 22, 2013
Change is one of the most difficult things for humans to readily accept. People commonly resist change for a variety of reasons. Although you intend for the change to result in a positive outcome, change is often viewed as negative. Anyone who has worked in or led an organization’s transformation understands change is not easy.
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The Benefit of Being Part of a Team 0
- Teamwork
- January 21, 2013
Highly empowered and effective teams are the key to compete in today’s world of high technology processes, six sigma quality and continuous innovation. We all have roles in our organizations but it is the power of teamwork that makes our endeavors successful. It takes everyone working together on a common goal to be successful in
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Lean Quote: Problem Solving Begets Problems 0
- Lean Quote
- January 18, 2013
On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on
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Guest Post: The 5 Best Ways To Get Your Employees To Compete 0
- Guest Post
- January 16, 2013
Healthy competition among employees increases productivity and can even boost employee morale, but many companies have a difficult time effectively encouraging their employees to do their best work. Supervisors and managers of the past used to use threatening tactics to obtain high performance levels from employees, but that approach did not often result in the
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