Related to Jon's post I came across an interesting video regarding Lean government in Cape Coral, Florida. The video is sort of an infomercial for lean government based on the Mission Impossible theme but there is a great message. The City Manager, Terrance Stewart, explains the concept of respect for people well.
The city of Cape Coral Florida is creating a model of excellence in Lean city Government by implementing Lean-waste free (Toyota Production System) principles. Cape Coral began transforming in Aug 2007 by using kaizen methodologies to establish new breakthrough processes. The results are in the +millions, exceeding any Baldridge award winner by setting ROI of +20X.