Friday, August 13, 2010

Lean Quote: Disney on Leadership

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

I am headed on vacation with my family to one of the greatest places for kids of all ages.  I will have several guest bloggers for the next week.  In the mean time I thought it would appropriate to look at a quote from the creator of Disney World.

“Of all the things I've done, the most vital is coordinating the talents of those who work for us and pointing them toward a certain goal.” - Walt Disney

Lee Cockerell, a former Executive Vice President of Resort Operations for the Walt Disney Company, shared his insights from his incredible 16 years of front-line experience living the Disney principle.  He defined 12 strategies that encompass great leaders:

#1 Foster An Inclusive Environment!
#2 Design Your Organization Structure For Success… “Break the Mold!”
#3 Make Sure You Have The Right People In The Right Roles!
#4 Ensure That Cast Members Are Knowledgeable About Their Roles!
#5 Make Dramatic Leaps In Guest Service!
#6 Implement Effective, Structured Processes For Getting Work Done!
#7 Explore, Probe, And Know What Is Going On In Your Organization… And Act Upon The Information!
#8 Actively Observe And React To The Performance Of Your Direct Reports - Take Time For Recognition, Coaching, And Counseling!
#9 Expand And Act Upon Knowledge And Experience Of The Best Service Available Anywhere!
#10 Partner Effectively And Successfully With Staff And Other Cross-functional Partners!
#11 Demonstrate A Passionate, Professional Commitment To Your Role!!!
#12 Understand And Demonstrate Mastery Of Business Fundamentals!

These strategies were further elaborated on in two previous posts (part 1 and part 2).

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