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Friday, June 7, 2013

Lean Quote: Quality is Never an Accident, It is a Wise Choice

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"Quality is never an accident, it is always the result of high intention, sincere effort, intelligent direction and skillful execution. It represents the wise choice of many alternatives." — Willa Foster

These words reflect the level of excellence that we strive to provide to our customers. Let’s take a closer look at Foster’s statement and apply it to Lean and adding value to our customers.

“High Intention” is about setting high standards and expectations. This means we understand the goals of our customers and we do all that we can to exceed them. If we aim to just barely meet our goal then we run the risk of falling short.

“Sincere effort” is about caring about their wants, needs, and desires and doing our best to make these things happen. Realizing that meeting the customers goals must go further than just understanding them. We have to work hard to help make them happen.

“Intelligent direction” is about using the very best tools and information available to develop the best possible recommendations for our customer.

“Skillful execution” is about having talented people that are trained to assist us in implementing plans and strategies designed to meet our goals.

Your reputation rides on the quality of your product and service. Take that extra step to assure your work won’t end back for repair. You get one time to make a first impression. When we work with high intention, sincere effort, intelligent direction, and skillful execution, then we deliver to you the highest quality results.

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