Sustaining Excellence Requires Daily Commitment to Experimentation

In Paul Borawski’s monthly ASQ post he asks the bloggers about how to sustain excellence.

Simply, sustainability is about lasting change. Sustainability is discussed often and one of the great issues in management.  We have all seen facts related to the low rates of sustaining change or seen news about a company who lost its way. Unfortunately, we see all too often those companies who finally reach #1 to only lose their way.

Complacency can and will compromise the performance of your organization. Everyone can become complacent in their particular environment, and there are different levels of complacency. At higher management positions, complacency may be more latent. At the line personnel “trigger pullers” level, however, complacency can have catastrophic results.

When it comes to complacency with regard to Lean it is often the result of a “We are Lean” mindset. This leads to a reduction in awareness/focus and leads to a false sense of security. For Lean to work effectively, the organization must be constantly focused on continuous improvement and best practice procedures for providing value. What sets an effective Lean system apart from simply reducing waste is ingraining continuous improvement thinking into daily practice. Lean is not about a destination but rather journey.

Charles Darwin said "It is not the strongest species that survive, nor the most intelligent, but the ones who are most responsive to change" which holds true for culture change.

Below are ten factors that will help any organization make the change they make lasting.

Capability – Management must employ the time and resources necessary for change.

Intention – Determination and drive for the cause is required.  You must insist we make the change and be determined to keep it up.

Success – People feel happier and perform better when there is a feeling of success and vice versa.  Attitude drives performance so managers must project confidence.

Hard Work – It is hard to keep it going.  This is entropy.  Without it, the system runs down.

Emphasis on the team not the individual – In the US we love heroes, but actually teams are more fundamental for long-term survival.  Teams need to be mentored and developed.

Many small wins, rather than the occasional big win – Small wins keep up the enthusiasm, and certainly add up.  Management needs to continually recognize small wins.

Attitude toward failure – Everyone fails from time to time, but what is crucial is the attitude toward failure: do you punish or do you treat it as part of learning?

Motivation – Sustainability requires interest and involvement of all employees.  Ask "What gets rewarded around here?  Build a culture to support improvement.

Discipline – Make it a habit.  Without good disciple the system will not be maintained.  Management must teach discipline and correct lapses with respect for people as they occur.

Performance measures – It is true you get what you measure, drive good behavior.  Performance measures need to be aligned with what you want to achieve.  Think long term.

There is no such thing as self-sustainability, it requires ongoing effort. Sustainable behavior change is not something that occurs as a result of doing a 30 or 90-day program, nor is it something that you master after doing it for a year. Change takes a daily commitment to put in the time and energy, knowing that the return on that investment is great.

Lean (excellence) is a journey that never ends. There will always be a gap between where you are (current state) and where you would like to be (True North). Since there will always be a gap, there will always be an opportunity to improve. Walking the path on a Lean journey can be an overwhelming experience.

Lean grew out of years of practice and experimentation at Toyota. No matter how much better they are than their competition, they continue to find more and more opportunities to improve each and every year. Lean involves the creation and implementation of continuous experiments to improve your strategies over time. This means experimenting with every process every day to get it right. We learn problem solving through hands-on improvement experiments. In Toyota and in lean thinking, the idea is to repeat cycles of improvement experiments forever.

A Lean journey is full of steps not all of which are forward. Failure will occur. Its ok, the purpose is learning, and we learn through experimentation. Trying new approaches, exploring new methods and testing new ideas for improving the various processes is exercise for the mind.

So leaders must create a culture that puts failure in its proper place: a useful tool for learning, and a natural part of iterative experimentation. Management must avoid the temptation to harshly judge unsuccessful ideas. A leader who allows for experimentation sends a clear signal that personnel are encouraged to find better methods and products.

Organizations embarking on a Lean journey should follow a disciplined process of systematic exploration and controlled experimentation. Kaizen is the process which determines whether processes resulted in improvements. It refers to an on-going activity by all people (including managers) to relentlessly and incrementally change and improve practices in small experiments.

The road to continual improvement is a rocky one with many ups and downs. Value the incremental improvement approach to continuous improvement. Through simple, common-sense, and low cost experimentation a great deal of process improvements can be made. Experimentation is the exercise of a healthy Lean journey. Understanding this allows one the opportunity to stay on the path along the journey.

I’m part of the ASQ Influential Voices program. While I receive an honorarium from ASQ for my commitment, the thoughts and opinions expressed on my blog are my own.