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Monday, April 3, 2023

Develop Employee Through Problem Solving

Problem solving is a vital skill in the workplace. The ability to think logically and creatively empowers individuals to tackle challenges and seize opportunities in all levels of business.

At its most effective, problem-solving allows employees to seamlessly engage in the psychological process of realizing, evaluating, and resolving daily challenges. At the core of business development, the ability to problem solve allows employees to learn to use accessible resources to work out issues in a productive manner that does not betray your company’s integrity.

A workforce equipped with problem solving skills will be adaptive and ready to face the challenges of the constantly evolving modern workplace. Its employees will demonstrate an ability to:

  • Listen actively
  • Think analytically and creatively
  • Come up with innovative solutions
  • Communicate effectively
  • Make decisions confidently based on evidence
  • Work together as a team

Additionally, employees can reach an agreeable consensus using professional perspectives afforded to them by applying problem-solving skills. In the long run, companies who utilize problem-solving training will allow their employees to efficiently and productively manage any internal or external interactions with a professionalism that will only benefit the business as a whole.

It is not the job of the leader to solve all the problems. The leader’s job is to clarify and help define the problem, find the problem owner and see that the owner takes responsibility for its solution.

Great leaders don’t subscribe to a “Do-It-For-You” methodology of talent management, rather they lead, mentor, coach and develop team members by getting them to buy-into a “Do-It-Yourself” work ethic. They view each interaction, question or even conflict as a coaching opportunity. Don’t answer questions or solve problems just because you can, rather teach your employees how to do it for themselves. If you make it a habit of solving problems for people, you simply teach them to come to you for solutions at the first sign of a challenge.

Leaders at Toyota believe that showing respect for people means you allow them to think for themselves and solve their own problem.  It is often said that the mission of Toyota is about developing exceptional people who happen to make great cars.  The point is that it is more about people and less about the problem.  The problem is another opportunity to teach them a skill for lifetime.

A team that can confidently solve problems will see problems as an opportunity to initiate change and growth, which will help to keep the business ahead of competitors.

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