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Wednesday, October 19, 2011

Daily Lean Tips Edition #21

For my Facebook fans you already know about this great feature. But for those of you that are not connected to A Lean Journey on Facebook or Twitter I post daily a feature I call Lean Tips.  It is meant to be advice, things I learned from experience, and some knowledge tidbits about Lean to help you along your journey.  Another great reason to like A Lean Journey on Facebook.

Here is the next addition of tips from the Facebook page:

Lean Tip #301 – An invaluable way of collecting data is through impartial process observation.

Although every improvement project has its own unique data, it is useful to know of some metrics that can be utilized in your observations to quantify results. You will want to measure these things early in a project and then again once improvements have been made to determine the impact. If the process being measured requires a lot of time and work, try measuring a sample first.

Lean Tip #302 – When observing the process it is critical in identifying waste with respect to time, material, and information flow.

In data collection, impartial observations of how the process is currently running are critical in identifying waste with respect to time, materials, etc. You can observe a lot by simply watching, although in some environments it may be difficult to observe the work itself. This is because there are so many work products that are virtual, for example, emails, phone, computer inputs and reports. In these cases, process observation is often implemented on a one-on-one basis with volunteers and trained observers.

Lean Tip #303 – Start a library in your company to support learning.

A library will take a little budget, but books aren’t that expensive. By starting a library, you can fill it with books that have influenced you. When your people read these books, they are learning what influenced you and what you think is important in the business.

Lean Tip #304 – Set-up a mentoring program in your organization

Find a select group of forward-looking leaders in the organization and ask them to volunteer to be mentors. Then find some of your high-potential employees or “at-risk” employees and ask them if they would participate in a mentoring program, if you could help them find the right mentor. Start informally and track successes. Share those successes and grow the program slowly. The trick is not to get overwhelmed with a big initiative. Get some small wins to gain traction.

Lean Tip #305 - Learning by doing promotes critical thinking.

Critical thinking is an important life skill. Reading and taking other people's word for things doesn't add much richness to our own life experience and in fact much of what we read or are told is simply not true in certain circumstances. Doing things and experimenting allows you to question the status quo, discover new things, new methods but most importantly critical thinking increases your odds of not clinging to a false belief.

Lean Tip #306 – When making a change answer “What is in it for me?”

When making change the pitch for the business is likely centered on increasing productivity/efficiency, increasing profit and saving money. Those affected by change want a more basic understanding of the change than that. Answer the, “What’s in it for me?” question and you will never have to sell the change.

Lean Tip #307 – If you want to convince management on continuous improvement don’t sell the methodology, sell the results.

People are not interested in increasing the complexity of their processes. However, at a management level, people are interested in less returned product, better throughput from the same resources, and stronger margins from increased efficiency. Talking in terms of the results which managers are accountable for will help them make change a priority.

Lean Tip #308 – Look to eliminate downtime in your process.

For example if there is a time during each shift where your machines have to go down for maintenance see if you can have your employees do something else to improve production. For example have them clean up the work area. This will help make sure that everything is organized and where it needs to be so people won't waste time looking for certain tools which in return will help your productivity time.

Lean Tip #309 – Make your employees feel appreciated.

Employees need to feel appreciated and part of the company to make them want to do their job the best they can. If you keep your employees happy you will usually have more loyal and productive employees than if they feel like they are just a number that can be replaced.

Lean Tip #310 - Know what you are looking for and know how to improve it.

If you do not know where to start when it comes to implementing lean manufacturing you might want to think about asking for help. Lean manufacturing consultants can help you design a different system the will help your company be more organized. Being more organized will help your company run smoother and be able to make the little changes here and there.

Lean Tip #311 - Capture your processes with Value Stream Mapping.

Value stream mapping is a process mapping tool that can be used to evaluate and understand the flow of information and materials within your organization. It’s equally suited to manufacturing and service organizations and through its use of data can provide an accurate picture of the state of your business, showing you the good and the bad – an ideal start point for any lean program.

Lean Tip #312 - Reduce the 7 Wastes To Streamline Your Business.

The seven wastes are a concept of categorizing business inefficiencies. They are Defects, Over-production, Waiting, Transportation, Inventory, Motion, and Excess Processing. By analyzing your business processes and targeting reduction within each category of waste, efficiency gains can be achieved and your business streamlined.

Lean Tip #313 - Utilize Poka Yoke to eradicate errors.

Eradicating errors is crucial to any business. Errors cost money and impact customer satisfaction. By introducing simple measures to trap and stop errors organizations can not only save costs but also become more efficient. Poka Yoke is the concept of error proofing through using visual aids – and what’s more its quick and easy to implement.

Lean Tip #314 – Everything in the workplace has its place.

With the premise that everything in the workplace has its place – 5S is a business tool that aims to install and maintain a clean and standardized workplace, ensuring that only when things are required are they bought into the work area. By improving the workspace the business lays a foundation for future improvement programs.

Lean Tip #315 - Implement a Pull System to Reduce WIP.

Pull systems such as Kanbans help reduce the number of items in work in progress. The various stages of the production process aim to pull resources along the production line so for example as inventory is consumed just enough inventory is replaced to meet the task in hand. Pull systems also aim to eliminate variation in lead times and batch sizes.


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Tuesday, October 18, 2011

Lean Leadership: Lessons from Abe Lincoln


Jerry Bussell, chairman of the Board of Governors of the Shingo Prize for Operational Excellence, gave a great presentation at the Northeast Shingo Prize Conference on Lean Leadership. Jerry a former vice president of a Fortune 200 company has done extensive research on leadership and is sought after for his insights.


Are you looking for a Lean leadership role model for your organization? Consider Abraham Lincoln, the person that Jerry Bussell turned to for advice as he transformed Medtronic's manufacturing operation into a nationally recognized model of lean manufacturing. President Abraham Lincoln is considered by many to be a noble and great leader who shaped American history. He is not often looked to as an example of how to, however, be an effective plant manager or corporate executive.

Here are 10 leadership principles starting with P that Abe Lincoln exhibited that set an example for type of leader that managers and executives should exemplify: 

1. Purpose – Answer the question “Why I am doing this?” Without purpose there is not direction.
2. Probity – Demonstrate complete honesty if you want integrity. This is how leaders get people to follow them.
3. People – This is the “Respect for People” element. Listen and show we care. The say Lincoln would go beyond just hearing your pain and actually absorb your pain for you.
4. Preparation – Proper planning saves time. Never stop learning and improving.
5. Persuasion – Show them how through doing. The use of stories to illustrate your point makes it more personal and memorable.
6. Persistence – Never give up; keep going, especially when the road is not so clear.
7. Process Thinking – Put a process in place. It is through this we can improve our current state.
8. Problem Solving – PDCA, objectively study, build strong problem solving skills, and engage everyone everyday in the process.
9. Performance – Don’t focus on the results, focus on the process and the results will come.
10. Possibilities – Take the impossible and make it possible. There is no limit to the possibilities if we open our mind.

In my experience people don’t like to be told what to do. Lead them by asking the right questions. Challenge their thinking and develop them to constantly improve. Lean is a powerful way of thinking. Jerry Bussell believes it is this thinking that can truly change the world. Like Abraham Lincoln be the role model for leadership in your organization by practicing these qualities.




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Monday, October 17, 2011

Career Change is Hard

After over 13 years of work at a fiber optic manufacturing company I am making a change.  Today, I start a new role in quality for an innovative technology company. I guess you could say my enthusiasm for continuous learning and my desire to make a difference go the best of me.  It was finally time to make a change and try something different.

Like the change I talk about on this site all the time career change can be fraught with both enjoyable excitement and nervous anxiety. Even if we are fearful, we crave change: the opportunity to try something new, to build on what we know, to stretch our professional muscles.

Change causes stress and stress drives everything from a species to a company to an individual to make adaptive and evolutionary change.  So why is change so hard for us?


Well,
Change calls for adjustments.
Change can create an environment of insecurity.
We're set in our ways.
A feeling of being unprepared.


Yet change is the only real constant in life. Change is part of everyday living. It should be expected and anticipated. Change just for the sake of change is not good. However, change in the right direction can produce tremendous success! John Wooden said, “Failure is not fatal, but failure to change might be.”

This new career development will result in some changes around here.  Most things that everyone enjoys will remain.  I will continue the Friday Lean Quote, the Monthly Round-up, the Daily Lean Tips, and the Weekly Lean Photo.  What will changes is some of the content and the frequency.  I tend to write about my experiences along my journey so as my experiences change in this new role so will the content.  It will likely include some more quality elements in the Lean Thinking toolkit.  I really enjoy sharing with all of you but as you can imagine it takes a considerable amount of time.  I have posting 4-5 times a week and with this change will be targeting 2-3 posts per week.

Change is hard but not impossible and in this case necessary. I am sure you will still find the same value you have come to enjoy here on A Lean Journey Blog.


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Friday, October 14, 2011

Lean Quote: Legendary Advice From a True Visionary

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"Because the people who are crazy enough to think they can change the world are the ones that do." — Steve Jobs

‎The world has lost a great man. Steve Jobs opened the doors of innovation in a technology world that deeply needed it at the time. His views on the internet, business and life in general truly inspired millions of young people worldwide. To pay tribute to this visionary man, I wanted to share some of my favorite quotes...

On Contribution: "Being the richest man in the cemetery doesn't matter to me … Going to bed at night saying you've done something wonderful … that's what matters to me." - Wall Street Journal 1993

On Instinct: "You have to trust in something – your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life." - Stanford commencement speech 2005

On Simplicity: "That's been one of my mantras: focus and simplicity. Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it's worth it in the end because once you get there, you can move mountains." - Business Week 1998

On Saying ‘No’: “It comes from saying no to 1,000 things to make sure we don’t get on the wrong track or try to do too much. We’re always thinking about new markets we could enter, but it’s only by saying no that you can concentrate on the things that are really important.” - Business Week 2004

On Courage: “Because the people who are crazy enough to think they can change the world are the ones that do” - Apple poster 2001

On Innovation: “Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.”

On People: ”My job is not to be easy on people. My job is to take these great people we have and to push them and make them even better.” - Fortune 2008

On Life: “Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma — which is living with the results of other people’s thinking. Don’t let the noise of others’ opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary.” - Speech at Stanford University 2005

On Death: “Remembering that I’ll be dead soon is the most important tool I’ve ever encountered to help me make the big choices in life. Because almost everything — all external expectations, all pride, all fear of embarrassment or failure — these things just fall away in the face of death, leaving only what is truly important. Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose.” - Speech at Stanford University 2005


Many don't realize but Steve touched all our lives. He inspired so many to be so great. His legacy will be forever etched in the technology world but his legacy to me will be that he lived his life doing the things that were important to him. 

What will you remember most about Steve Jobs?


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Wednesday, October 12, 2011

Don't Blame the Tools

At the Northeast Shingo Prize Conference last week my friend Jamie Flinchbaugh gave the closing keynote presentation. Jamie's talk was about the role of the manager in problem solving.
The role of the manager is not to solve all the problems but to build the systems capable of solving problems at every level.
One of Jamie's early points in his address was that he has never seen an organization fail from the problem solving tool, they fail because the don't know how to use them. He said its not PDCA, DMAIC, 5 Why's, 8D, fish bone, affinity diagrams, shainin, etc. that is important but rather the thinking and understanding of the problem.

My friend Stuart Ritchie from 1.00 FTE had a comic illustrating this point quite well on Friday.



Jamie explains that all problem solving methodologies are essentially comprised of 4 elements:

  1. How we define the problem, which establishes how we will solve it.
  2. Establishing what the current reality is from asking the right questions.
  3. Define the problem solving process (which must be defined by management):
    1. Define when we have a problem (i.e. threshold).
    2. Define how to surface problems.
    3. Define who to surface problems to.
    4. Define how we respond to problems.
  4. The behaviors that support problem solving.

For more details on these points here is a copy of Jamie's presentation from the conference:


As Mark Graban said to me last week "do the necessary work." Don't just use the tool. The point of problem solving is to learn to think and adapt to the every day challenges that prevent you from adding value. Therefore you must solve your problems and not copy someone else's solutions. It is through discovery that we truly learn.

It's not the tool that is holding you back it is how you use it.



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Tuesday, October 11, 2011

The Practice of Lean and the Marshmallow Problem

At the Northeast Shingo Prize Conference I had the pleasure to meet Mike Rother, author of Toyota Kata.  If you haven't read his book or reviewed his material online you are missing some valuable learning. During Mike's presentation he talked about Lean as a practice of continuous learning through discovery and experimentation. This is what Mike explains from his research on Toyota as Kata. He used a familiar example of the Marshmallow Challenge to explain the differences in how we solve problems. Mike makes the point that those who are constantly discovering, learning, and adapting (kata) meet the challenge to solve problems more effectively.

For those of you that are unfamiliar with the Marshmallow Challenge Tom Wujec presents some surprisingly deep research into the "marshmallow problem" -- a simple team-building exercise that involves dry spaghetti, one yard of tape and a marshmallow.


The Marshmallow Challenge is a remarkably fun and instructive exercise that encourages teams to experience simple but profound lessons in collaboration, innovation and creativity. Mike Rother teaches that these lessons are essential elements in the practice of Lean. As a Lean practitioner I think Mike is spot on.


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Monday, October 10, 2011

Northeast Shingo Prize Conference - Made in America Recap


Last week I had the pleasure to attend the Northeast Shingo Prize Conference hosted by my friends at GBMP.  The conference was conveniently located in my backyard of Springfield, MA. The theme of this years conference was "Made in America" and as Bruce Hamilton put it "Lean is the means by which we can stay globally competitive in our region."

The conference has been a great way to recharge my batteries along the Lean Journey.  There was more than 600 Lean thinkers learning and sharing their know-how.  I'd like to share some of the learning from this invigorating experience with you.

John Shook got the conference going with the opening keynote address.  While John advocates making things where you sell them he says to look at the total cost to avoid the outsourcing lie.  John says the Lean community has a real problem of copying solutions instead of learning to solve problems.  TPS is about Trust. Put in a system you can trust.  Trust people to do their best and trust them to do it right. It is only then we can abandon our safety nets.  Part of the manager's role is to create out of standard conditions so we can learn to improve.  John says Lean is about optimizing our process so there are no shorts (Don't starve the customer) and no overproduction.  It is not about cost cutting but rather systematic total cost reduction.

Dr. Sami Bahri, the Lean Dentist, talked about Lean as an evolution not a revolution. He advocates not improving within the system but rather changing the system altogether.  We can't eliminate waste randomly it needs direction and scope.  Single piece flow is the direction to the customer.  The enemy is our departments of functional silos not our variation in demand.  We need to synchronize our departments.  Lean is a balance of social and technical elements of which people is the most important ingredient.

Mike Rother and Meryl Runion combined for an entertaining lesson on coaching.  They say Toyota hires for teachability. Don't miss an opportunity to develop a person.  This means as a manager you need to let your people practice.  Avoid adding a little to every situation because then you don't know the capability of your people.  Rother says there is no such activity as eliminating waste.  There is only an iterative process of improvement/problem solving.  Waste elimination is not the goal of Lean but rather the result of continuous improvement.  Excellence takes practice.

Alan G. Robinson gave some advice on the success of idea driven companies.  National statistics show that while we generate about 1/2 and idea per person per year only about 1/3 of those are implemented.  That equates to only 1 implemented idea per person every 6 years.  This leaves an enormous potential if we learn to tap into these ideas.  Alan says that idea systems are not suggestion systems.  It needs to be a system that allows all employees to act on all the problems and opportunities that they see.

Mike Rother talked about his way of thinking that he captured in Toyota Kata.  The managers job is to develop people.  Once we think we know the answer "we get on rails" as Mike calls it.  Essentially we stop looking for answers and stop PDCA.  Lean is about learning to improve and adapt. Creative learning and discovery sets us apart.  Focusing on results is an implementation orientation by which we are assuming the path to the desired condition is clear.  Mike says companies need not focus only on core competencies but also core in-compentencies. Managers must innovate, create, and adapt and that we must practice this way of thinking every day.  This can only be done through coaching at all levels of your organization.

Jamie Flinchbaugh had the conference closing keynote address on problem solving.  We take problem solving as common places so we never examine our process for improvement. Managers need to look at problems in the organization systematically.  Organizations don't fail because of the problem solving method they use.  They fail because the don't know how to use them.  Manage must define when there is a problem, how to surface problems, who to surface to, and what the response will be.


For me the key take-a-ways for making Lean in America are:
  • Build trust in your employees, suppliers, and customers.
  • Our job is to develop our people.
  • Coaching is the means we develop people with our processes.
  • Excellence takes practice.
  • It is not about waste elimination but rather continually improving, learning, and adapting to our customer's problems.
  • Tap into the invisible waste of un-implemented ideas.
  • Once we stop discovering we stop learning.
  • Focus on "how" to improve not "what" to improve.
  • Manager must define our problem solving process.
  • Don't improve the "traditional" system change the system.
In the next few weeks I will have some other posts on some other lessons I learned at the conference this year.  

Mark your calendar for next years conference at  the DCU Center in Worcester, MA on September 25 & 26, 2012.  You can check out the details at the Northeast Lean Conference.




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