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Tuesday, December 6, 2011

Creating Good BHAG

Last, Friday in the Lean Quote I introduce a “Big Hairy Audacious Goal”. Remember, a BHAG is different from traditional organizational goals and objectives in that they are way bigger. James Collins and Jerry Porras suggest that a good BHAG has four qualities:

Aligned. Properly set goals can be transformational if they’re tied closely to what is most important to the organization.
Audacious. BHAGs are a breed apart. You’re probably on to something if the first reaction to a BHAG is “impossible!” BHAGs can’t be achieved easily or quickly. They demand different thinking.
Articulate. A good BHAG is a clear target. And it’s real. It’s not in any way a fanciful statement disconnected from the business. Kennedy’s 1961 mission to “land on the moon by the end of the decade” needs no further detail.
Arduous. Easy goals don’t require innovation. A good BHAG does. It’s achievable, but only through different thinking, real struggle, and a dash of luck. If it’s truly impossible—as opposed to perceived as impossible—people will disengage from the process entirely.

And here’s how you create a good BHAG:

1. Conceptualize It
The first step is taking the time to think through and conceptualize a goal you can aim toward that will change your business and/or your life. Let go of constraints and let your imagination takes charge; your BHAG should be overly ambitious and seem unattainable. Here are the other criteria of a BHAG to keep in mind:

  • Minimum of a 10-year plan
  • Action-oriented
  • Innovative
  • Compelling and exciting
  • This is probably the most difficult part of creating a BHAG. It can take a long time (weeks, months, even years) to identify a goal that is important enough to you to qualify it as a BHAG.
 2. Test It
Now that you have your BHAG in mind, run it through a feasibility check to gauge if it’s a BHAG and really one that you can dedicate the next decade to achieving. Some questions you may want to ask yourself include:

  • Is it long-term?
  • Is it something people will understand if you share it?
  • Will it require you to stretch yourself out of your comfort zone?
  • Is it measurable and life changing?
  • Does it create momentum?
  • Does it excite and stimulate you?
3. Commit to It
Just like you do with any goal, you will need to commit to your BHAG and start forward progress immediately. You can break it down into smaller, measurable chunks, or mini-goals. And make sure you check-in on your progress regularly (I suggest monthly) to dedicate productive focus to your BHAG.

So basically, when you create your BHAG, don't get overly excited or egotistical. Instead, use your understanding of who you are and what you are capable of doing to create realistic, but challenging, goals. Remember to look into the distant future and always stay true to your organizations core beliefs, morals and principles.



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Monday, December 5, 2011

Celebrating my 500th Blog Post

When I posted my first blog post about two and a half years ago on May 23, 2009, not for one moment did I anticipate 500. But I confess that I enjoy it – I hope a pleasure for you as well.

In this post, I thought I’d chronicle my blogging experience by looking back at some of my blog posts.


1st Post:
In my first post I set out to explain my thoughts on Lean and why I wanted to share my journey with you.  Little did I realize at that time that I would learn more from you than from what necessarily share.  The sharing within the Lean community has been an invaluable learning experience.

100th Post:
Lean Thinking has a lot to do with problem solving so in my 100th post I discuss how to define the problem statement.  A properly defined problem in the beginning can save valuable time in solving the right problem.






200th Post:
I started doing the Friday Lean Quote November 13, 2009.  The 200th post was a quote from Charles Kettering on the limitless opportunities from having an open mind.  Since change is so difficult I thought it was important to reiterate the value of having an open mind.




300th Post:
Daily Lean Tips was a feature I started on our facebook page in July of 2010.  As a way to stimulate Lean Thinking I post a comment, tip, or advice on a Lean idea daily.  I share those collective tips every 3 weeks or so in a new edition in a post.





400th Post:
Lean concepts are all around us in our daily lives and from time to time I share those with you.  This post happened to highlight standard work from my son's school classroom.  They have a morning routine with a posted sequence to follow.





Thanks to all of you who read this blog, thanks for your insightful comments and for stubbornly coming back for more.


Out of my 500, which was your favorite post?




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Friday, December 2, 2011

Lean Quote: BHAG Acts as a True Catalyst for Team Spirit

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"A true BHAG is clear and compelling, serves as unifying focal point of effort, and acts as a clear catalyst for team spirit. It has a clear finish line, so the organization can know when it has achieved the goal; people like to shoot for finish lines." — Collins and Porras, 1996

BHAG stands for Big Hairy Audacious Goal, an idea conceptualized in the book, “Built to Last: Successful Habits of Visionary Companies” by James Collins and Jerry Porras. According to Collins and Porras, a BHAG is a long-term goal that changes the very nature of a business’ existence.

BIG HAIRY AUDACIOUS GOALS ARE:
Action-oriented
Clear (who, what, where, by when)
Compelling and gripping ~ people "get it" right away
Bold; bordering on hubris and the unattainable

BHAGs are meant to shift how we do business, the way we are perceived in the industry and possibly even the industry itself. Collins and Porras describe BHAGs on a corporate level as nearly impossible to achieve without consistently working outside of a comfort zone and displaying corporate commitment, confidence and even a bit of arrogance.

BHAGs are bigger, bolder and more powerful than regular long- and short-term goals. They typically take a 10- to 30-year commitment, but they are exciting, tangible and something everyone just “gets” without any further explanation.

For me the key benefit of a BHAG is the focus and change of mindset which it demands. BHAGS cannot be achieved by continuing to do what you did last year and the year before. Incremental improvements a not sufficient it you are to achieve the BHAG. You’re forced to think differently, to work differently and to break away from that which worked in the past. A real BHAG require people to behave and act differently. Lastly a real BHAG is accompanied by a true sense of urgency.

Bold visions stimulate progress, ignite passion, focuses the mind and fires up the imagination. They ensure that you focus on what’s important and are influenced by unnecessary distractions. Big bold visions break the back of mediocrity and small mindedness. Don’t settle. Aim high, make a dent in the universe.

If you can envision the big picture and are ready to take a bold and life-changing step, then it’s time to develop a BHAG.


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Tuesday, November 29, 2011

Daily Lean Tips Edition #23

For my Facebook fans you already know about this great feature. But for those of you that are not connected to A Lean Journey on Facebook or Twitter I post daily a feature I call Lean Tips.  It is meant to be advice, things I learned from experience, and some knowledge tidbits about Lean to help you along your journey.  Another great reason to like A Lean Journey on Facebook.

Here is the next addition of tips from the Facebook page:

Lean Tip #331 - Don’t sweat the small stuff.

One of the biggest bad habits is procrastinating on the little things that will take next to no-time, but put off for exactly that reason. Think in “chunks:” group all of those little one-off to-dos together and bang them out one after another. You’ll have a lot of items to cross off your to-do list when you’re done.

Lean Tip #332 – Create Daily Goals to Improve Your Productivity.

Without a clear focus, it’s too easy to succumb to distractions. Set targets for each day in advance. Decide what you’ll do; then do it.

Lean Tip #333- Make a continuum by planning for the next day.

At the end of your workday, identify the first task you’ll work on the next day, and set out the materials in advance. The next day begin working on that task immediately.

Lean Tip #334 - Optimize your productivity processes.

Identify the processes you use most often, and write them down step-by-step. Refactor them on paper for greater efficiency. Then implement and test your improved processes. Sometimes we just can’t see what’s right in front of us until we examine it under a microscope.

Lean Tip #335 – Find happiness in your job.

To be productive, you have to be happy doing what you are doing. If your job is to stressful, boss is giving you a hard time or you are not happy, quit. Yes, quit that job and find one you really can enjoy. This will boost your creativity, productivity and joy.

Lean Tip #336 – Be open to new ways of doing things.

One potential land mine of a prosperous operation is to repeat anything that proves successful. It's hard to argue against that, but an inadvertent leader will put far too much stock in sticking with what always works. By contrast, thoughtful leadership acknowledges success but also recognizes there are always ways to do things better.

Lean Tip #337 - Show genuine appreciation.

Leaders with an eye to the future hand out praise but augment it with real rewards: promotions, raises, bonuses, and other tangible tokens of appreciation. That motivates your people, not only to apply themselves with enthusiasm but to stick around your company longer than they might otherwise.

Lean Tip #338 - Know that leadership skills come from learning.

Far too may business executives believe leadership skills stem from some sort of wondrous epiphany or other such flash of insight. Sure, great ideas can come to any of us, but being a bona fide leader also means study. Read books on effective leadership, attend seminars, and pick the brains of colleagues to see what works for them. It can be a long education, but one with rewards that multiply with the more knowledge you have under your belt.

Lean Tip #339 - Involve employees who actually do the work in the mapping.

Employees who do the actual work are in the best position to know the detailed steps in each process. They are also most familiar with the common roadblocks and bottlenecks and the key contacts in the organization to get things done. Involve your employees up front by inviting them to join process-mapping teams. Keep managers and supervisors out of the process-mapping sessions, as they have a tendency to dominate the sessions with their own “expertise”.

Lean Tip #340 - Identify a Process Owner for each process.

For each process, specify one Process Owner. Identifying one person who is responsible for the process end to end is critical to ensuring process efficiency. Where processes flow through departments, as all major processes do, the Process Owner will need to have sufficient authority and credibility to make decisions spanning these departments. There is no more effective way that I know to dismantle quickly and effectively the silo walls that get built separating departments.

Lean Tip #341 - Use standardized mapping conventions.

What you want is for anyone in the organization to be able to pick up a process map and understand instantly what it is they are seeing. Standardize on mapping conventions and formatting of the maps. Mapping symbols, flow direction, page layout, fonts, titling and so on, should be the same from one map to another. Keep the number of flow chart symbols to a minimum. You should need no more than six to keep the maps easy to read.

Lean Tip #342 - Use mapping as a basis for further improvement.

The primary objective of mapping business processes is to form a common understanding from which process improvements can be achieved. Once your teams have completed mapping their key processes, turn them into continuous improvement teams. Not only do the documented maps serve as the agreed baseline for ongoing process improvement, they also make for excellent induction and training resources. Now sit back and watch your business soar.

Lean Tip #343 – Validate your process map.

Perform a walkthrough using the actual process. Managers, engineers, and supervisors often create flowcharts to document processes performed by associates. As much as we all think we know our businesses, the truth is no one know their job function like the person actually performing it. For complex or inter-departmental flowcharts, it's best to validate the flowchart by walking through it with the people that perform the job.

Lean Tip #344 – Use the Yellow Sticky Method to Map the Process.

A typical way to collaborate on a flowchart is to map out the processes on a white board. This is OK, but can be messy and time consuming as you erase and re-draw to fine-tune the process flow diagram. The easy way to do this is with the Yellow Sticky Method. (The "Yellow Sticky Method" is just a phrase coined to describe doing the flowchart on Post It notes.) Using this method, you draw the flowchart shape and write each process step on a Post It note. Then stick it on the whiteboard. Now it is much simpler to move process flow steps around as you re-arrange and fine tune the flowchart!

Lean Tip #345 – Make flow charts with a pencil and paper.

Before you sit down to draw your flowchart on a PC, map out your flowchart. In a sense this is a re-iteration of the Yellow Sticky Method tip. But if you choose not to use that method, at least go back to basics and write it out with a pencil and paper.


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Monday, November 28, 2011

Map Your Financial Accounts To See the Big Picture

Process mapping is a valuable technique for seeing the whole picture of something. While online recently I saw a great article about using process mapping in your financial accounts. A financial network map is a one-page diagram that shows the links and relationships between each of your financial accounts.


Creating a map of your accounts and bills gives you a better picture of your financial world. Financial blog Bargaineering shows you how to diagram your accounts:
  1. First, list of your accounts on a separate sheet.
  2. Now begin linking them together, indicating what type of link it is. You may have to log into your account to confirm the links.
  3. Now list all the investment related accounts you have, adding the links in as needed. This includes taxable brokerage accounts, IRAs, 401(k).
  4. Now list all the credit cards you have, linking to the banks that are used to pay the bills.
  5. Now list all the service accounts you have (electricity, cable, internet, Netflix, etc.), link them to the proper credit card or bank account bill pay. 

You’ll also notice the map lacks color. I think adding color to the types of accounts (yellow for checking, green for savings, red for credit cards, blue for service accounts, etc.) would be valuable in giving the map some more clarity. The point is to get the big picture view of your accounts so you can see if you need to simplify, where you might have any weaknesses, and so on. 

Just like in the process maps you create in your organization you can glean a lot of wisdom about your system, in this case your financial system.



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Friday, November 25, 2011

Lean Quote: True Homage Comes from the Heart and Shows Itself in Deeds

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"Let us remember that, as much has been given us, much will be expected from us, and that true homage comes from the heart as well as from the lips, and shows itself in deeds." — Theodore Roosevelt

President Roosevelt established the fourth Thursday in November as Thanksgiving Day by the following Proclamation:

Proclamation 466 - Thanksgiving Day, 1901 November 2, 1901

By the President of the United States of America
A Proclamation

The season is nigh when, according to the time-hallowed custom of our people, the President appoints a day as the especial occasion for praise and thanksgiving to God.

This Thanksgiving finds the people still bowed with sorrow for the death of a great and good President. We mourn President McKinley because we so loved and honored him; and the manner of his death should awaken in the breasts of our people a keen anxiety for the country, and at the same time a resolute purpose not to be driven by any calamity from the path of strong, orderly, popular liberty which as a nation we have thus far safely trod.

Yet in spite of this great disaster, it is nevertheless true that no people on earth have such abundant cause for thanksgiving as we have. The past year in particular has been one of peace and plenty. We have prospered in things material and have been able to work for our own uplifting in things intellectual and spiritual. Let us remember that, as much has been given us, much will be expected from us; and that true homage comes from the heart as well as from the lips and shows itself in deeds. We can best prove our thankfulness to the Almighty by the way in which on this earth and at this time each of us does his duty to his fellow men.

Now, Therefore, I, Theodore Roosevelt, President of the United States, do hereby designate as a day of general thanksgiving Thursday, the 28th of this present November, and do recommend that throughout the land the people cease from their wonted occupations, and at their several homes and places of worship reverently thank the Giver of all good for the countless blessings of our national life.

In Witness Whereof, I have hereunto set my hand and caused the seal of the United States to be affixed.
Done at the city of Washington this second day of November, A. D. 1901, and of the Independence of the United States the one hundred and twenty-sixth.

THEODORE ROOSEVELT
By the President:


JOHN HAY,

Secretary of State.

I mention this quote and proclamation this Thanksgiving weekend because it echos a philosophy on Leadership we should aspire. Roosevelt does not say just to celebrate privately. He says to celebrate by public expression of gratitude, and not just with words, but with actions. Roosevelt was a man of deep convictions and above all a man of action. Essentially he says, “Be thankful, but do something about it.” The best way to express our gratitude is not to utter words but to live by them.

Thanksgiving after all, is a word of action.


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Thursday, November 24, 2011

A Time for Giving Thanks

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Thanksgiving or Thanksgiving Day, is celebrated on the fourth Thursday in November by federal legislation in 1941, has been an annual tradition in the United States by presidential proclamation since 1863 and by state legislation since the Founding Fathers of the United States. Historically, Thanksgiving began as a tradition of celebrating the harvest of the year.  Now a days it is a time to enjoy diner with family.  For me it is a time think about all the things we are thankful for and reflect.

I wanted to take this time to thank all of you for reading, following, and supporting A Lean Journey Blog. You make sharing my thoughts more rewarding than I would have imagined.

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