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Monday, May 22, 2017

8th Year Blog Anniversary

It is hard to believe but tomorrow marks the 8th anniversary of A Lean Journey Blog and as tradition here each year I take the opportunity to reflect. The act of "self-reflection" is called Hansei is Japanese. It is the practice of continuous improvement that consists of looking back and thinking about how a process can be improved.

I’d like to think that I turned my naive endeavor to share learning along my own journey into a successful contribution in the Lean community. As I have said before this labor of love has been a tremendous learning process both from the great fans and other colleagues online that I exchange with and from the process of distilling my own learning with you.

I love statistics, so with this milestone, here are some numbers from the blog:

Total Posts: 1465

Most read post:  DOWNTIME and the Eight Wastes with over 27,000 views

followed by The Six-Step Problem-Solving Process (with over 27,000 views)


Number of countries/territories who have visited this blog:  223

Top 3 Countries with the most views:
U.S.A. – 49%
United Kingdom – 7%
Canada – 5%

Total views:  Over 1,103,907 and climbing

Unique visits: Over 848,087

Total comments:  Over 1,500

Total Facebook Fans: Over 1,981

Total Twitter Followers: Over 3,414

LinkedIn Members: Over 1,206

Total Tips Shared: Over 1665


I would like to thank all the visitors and contributors to A Lean Journey Blog this past year.  It has been a successful Journey this past year. Please, share your feedback so that A Lean Journey can be even more successful next year.

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Friday, May 19, 2017

Lean Quote: Keep Your Sense of Humor

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"Enjoy yourself. If you can’t enjoy yourself, enjoy somebody else." — Jack Schaefer

“Enjoy yourself. If you can’t enjoy yourself, enjoy somebody else.” Jack Schaefer
You’ve hear the line: “They said cheer up, things could get worse. So I cheered up and, sure enough, things got worse.” An upbeat attitude and good sense of humor won’t keep you from getting hit by trouble, but they’ll help you handle it if you do get hit.

For years Reader’s Digest has been saying it: “Laughter is the best medicine.” Psychological and medical research solidly confirm this – humor is good therapy. It helps you keep things in perspective, and that’s important right now.

Change usually offers plenty of reasons to be upset, worried, and confused. You can laugh at the craziness of it all, or you could choose to cry. Either one would be an understandable emotional reaction to the situation.

Crying may be cleansing, but humor is healing. So choose laughter. It also helps keep you from blowing all the aggravations out of proportion.



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Wednesday, May 17, 2017

Dealing With Negative People


Some people exude negativity. They don’t like their jobs or they don’t like their company. Their bosses are always jerks and they are always treated unfairly. The company is always going down the tube and customers are worthless.

Very often, negative people do not realize how their pessimistic attitude can affect others, and therefore they do very little to try to change how they act. Luckily, there are certain tips and pointers that you can use to better deal with the negative vibes that are being emitted in their company.

So, how does one deal with negative people?

One obvious solution is to walk away from them. But this is easier said than done. You can’t always just “get rid of” negative people. Sometimes they are your family, friends, coworkers. People have bad days. Even you.

A more practical approach to dealing with them is to start by understanding the reasons for their negativity. In brief, almost all negativity has its roots in one of three deep-seated fears: the fear of being disrespected by others, the fear of not being loved by others, and the fear that “bad things” are going to happen. These fears feed off each other to fuel the belief that “the world is a dangerous place and people are generally mean.”

The fears that negative people harbor manifest themselves in a variety of ways, including:

• A thin skin, or the proclivity to take umbrage at others’ comments; e.g., “you look good today” is interpreted as, “you mean, I didn’t look good yesterday?”

• Judgmentalism, or the tendency to impute negative motivations to others’ innocent actions; thus, guests who don’t compliment a meal are judged as “uncouth brutes who don’t deserve future invitations.”

• Diffidence: A sense of helplessness about one’s ability to deal with life’s challenges, leading to anxiety in facing those challenges, and to shame or guilt when the challenges are not met.

• Demanding nature: Although negative people are diffident about their own abilities, they nevertheless put pressure on close-others to succeed and “make me proud” and “not let me down”.

• Pessimism, or the tendency to believe that the future is bleak; thus, for example, negative people can more readily think of ways in which an important sales call will go badly than well.

• Risk aversion, especially in social settings. This leads to reluctance to divulge any information that could be “used against me,” leading, ultimately, to boring conversations and superficial relationships.

• The need to control others’—especially close-others’—behaviors. For example, negative people have strong preferences on what and how their children should eat, what type of car their spouse should drive, etc.

Notice a common feature across all of these manifestations of negativity: the tendency to blame external factors—other people, the environment, or “luck”—rather than oneself, for one’s negative attitudes. Thus, negative people tend to think, “If only people realized my true worth, if only people were nicer and the world wasn’t fraught with danger, and if only my friends, relatives, and colleagues behaved like I want them to, then I’d be happy!”

Being around negative people is toxic and can negatively affect us. As practitioners, we can often find ourselves living in a bubble of positive, like-minded people, which makes it a little more difficult to have patience for people who are the opposite. It is one of the many challenges in trying to implement Lean, but it is also a wonderful reminder for us to go back to the lessons we learn through respect for people.

Not letting that negativity affect us is not easy, and encouraging negative people to change is even more so. Approaching both with kindness, non-judgement, and our own positivity can make things a bit easier.

How do you deal with negative people in your life? Share with us below!

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Monday, May 15, 2017

Express Your WARMTH When Communicating


The importance of effective communication is demonstrated by the many articles and books written on the subject. Recently, I have been reflecting on the possibility of reducing effective communication to a simple formula or acronym to help a person remember everything that is important. The result is the title and substance of this post. With an acronym, we frequently are more able to think through important communications in advance and make sure we are addressing all the considerations for effective communication.

Express your WARMTH when communicating:
Wear a smile
An open posture
Rise and lean forward
Make eye contact
Territorial zones/touch
Head-nodding

Wear a smile – A smile is one of the strongest communication tools. You don’t have to spend the entire time grinning like an idiot, but there is nothing quite as infectious as sharing a smile. Dale Carnegie said, “It costs nothing, but creates much. It enriches those who receive, without impoverishing those who give. It happens in a flash and the memory of it sometimes lasts forever.

An open posture – Keep an open body position. Closing up your body profile—becoming smaller—looks like you lack confidence. If you keep your arms folded, you appear to be defending yourself against the other person’s communication.

Rise and lean forward – Your posture should be upright but not stiff. Don’t slouch; but don’t sit like you’re at military attention. Stay relaxed and lean forward a bit.

Make eye contact – Your eye contact is the single most effective indicator that you’re involved in the conversation. By avoiding eye contact, you appear anxious, uninterested and bored. Your eyes always talk and provide valuable cues as to your approachability.

Territorial zones/touch – Find the appropriate balance of distance; too close invades personal space, while too far may seem like you’re not interested. Is the communication formal enough for an office or would you be better off meeting in a coffee shop?

Head-nodding – There is plenty of research into the part nodding plays in communication. Nodding tells the speaker that you are listening and that they should continue to speak. If you increase the speed of your nodding, it signals you are ready to speak.

A Parting Thought
It is tempting to think of effective communication as the job of leaders, managers, and supervisors. While it is their job, it is not theirs alone. Effective communication is everyone's job. It builds trust, teamwork, and high-performing organizations. If culture drives an organization, effective communication is the fuel.

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Friday, May 12, 2017

Lean Quote: Don’t Let Your Strengths Become Weaknesses

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"As you’re the only one you can really change, the only one who can really use all your good advice is yourself." — John-Roger and Peter McWilliams

The abilities, work habits, or loyalties that served you well in times past may outlive their usefulness. The winds of change reshape circumstances and present different problems. New personalities come into the picture. Even if your job title and duties remain the same, the situation calls for something new out of you.

Be sure to shift your job’s priorities to match the changes in organizational priorities. Align yourself with any changes in values and culture. Adjust your approach to fit the personality and management style of new leaders. Get busy developing new competencies if your skills become outdated. Tom Peters wrote, “Only those who constantly retool themselves stand a chance of staying employed in the years ahead.”

Be alert. Catch on. Refocus rapidly. Examine your job and identify the critical few, make-or-break factors important for job success. Chances are something there has changed.


Continuing to focus on “doing what you do best” might be one of the worst things you could do.

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Wednesday, May 10, 2017

8 Ways to Improve Your Listening Skills


Given all this listening we do, you would think we'd be good at it! In fact most of us are not, and research suggests that we remember between 25 percent and 50 percent of what we hear. That means that when you talk to your boss, colleagues, customers or spouse for 10 minutes, they pay attention to less than half of the conversation. This is dismal!

Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others.

The way to improve your listening skills is to practice "active listening." This is where you make a conscious effort to hear not only the words that another person is saying but, more importantly, try to understand the complete message being sent.

How do you develop active listening skills?

Rule #1: Stop talking. If you really want to be an effective listener, stop what you are doing. Eliminate distractions. Give full attention. Show the person that you really want to listen.

Rule #2: Put the person at ease. Get relaxed yourself. Use door-openers like, “What’s up? Anything I can help you with?" Don’t rush, give them time…unhurried. Be alert to posture and nonverbal cues.

Rule #3: Don’t interrupt, especially if the person is upset. Allow for ventilation to occur. Remember, it’s only words. Be patient.

Rule #4: Empathize. Make a statement of regret. Be genuine. Ask them for their help. “I’d like to understand your problem; will you help me?”

Rule #5: Paraphase. Try to summarize what you’ve heard and restate it to the person to his/her satisfaction.  This often helps defuse tension. It also aids in showing employees that you’re trying to understand their situation.

Rule #6: Ask open-ended questions. Use questions for clarification and understanding, “What do you suggest we do?”

Rule#7: Use silence. Don’t be afraid of tension. If any tension exists, time perception get terribly distorted.

Rule #8: Allow reflection. In many case the best role we can play is that of a sounding board for our employees. This even allows for a little pressure release.

Clearly, listening is a skill that we can all benefit from improving. By becoming a better listener, you will improve your productivity, as well as your ability to influence, persuade and negotiate. What's more, you'll avoid conflict and misunderstandings. All of these are necessary for workplace success!


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Monday, May 8, 2017

Build A Winning Team


If you create a high-performance team, you can exert tremendous leverage to create value. If not, you’ll face severe difficulties because no leader can hope to achieve ambitious goals on his or her own. Poor personnel choices will usually come back to haunt you.

Finding the right people is essential, but it’s not enough. Begin by evaluating current team members to decide who will stay and who will have to go. Then create a plan for obtaining new people and moving the people you keep into the right positions without doing too much damage to short-term performance. But even this is not enough. You still must establish goals, incentives and performance measures that will propel your team in the desired directions.

Avoiding Common Traps
When it comes to building a winning team, many new leaders stumble. The result may be a delay in reaching the break-even point, or it may be outright derailment. These are some of the traps new leaders fall into:

Keeping the existing team too long. Some leaders clean house too quickly, but it’s more common to keep people on board too long. Whether because of pride or because they shy away from tough personnel calls, many leaders end up with less-than-outstanding teams. This means they will have to either shoulder more of the load themselves or fall short of their goals.

Not repairing the airplane. Unless you’re in a start-up, you don’t get to build a team from scratch: You inherit a team and have to mold it into what you need to achieve your A-team priorities. Molding a team is like repairing an airplane in midflight. You will not reach your destination if you ignore the necessary repairs.

Not working organizational alignment and team restructuring issues in parallel. You can’t build your team before reaching clarity about changes in strategy, structure, systems and skills. Building your team prematurely could put the right people in the wrong jobs.

Not holding onto the good people. Uncertainty about who will and will not be on the team can lead your best people to look for opportunities elsewhere.

Starting team-building before the core team is in place. It’s tempting to launch team-building activities right away. New leaders with a consensus-building style often are eager to begin collaborating with their direct reports, but some group members may be leaving.

Making implementation-dependent decisions too early. When implementing your plans requires buy-in from your team, you should postpone making decisions until the core members are in place. It can be very difficult to implement decisions that commit new people to courses of action they had no part in defining.

Trying to do it all yourself. Keep in mind that the process of restructuring a team is fraught with emotional, legal and company policy complications. Find out who can best advise you and help you chart a strategy. The support of a good HR person is indispensable to any effort to restructure a team.

Assessing Your Existing Team
You’re likely to inherit some good performers, some average ones and some who simply aren’t up to the job. You’ll also inherit a group with its own internal dynamics and politics — some members may even have hoped for your job. During your first 30 to 60 days, you must sort out who’s who, what roles each individual plays, and how the group has worked together in the past.

Inevitably, you’ll form impressions of team members as you meet them. Don’t suppress these early impressions, but step back from them and take the time to make a more rigorous evaluation.

Without a great team, you’ll face severe difficulties because no leader can achieve ambitious goals on his or her own.

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