Friday, May 13, 2011

Lean Quote: Successful Manager Have an Appetite for Learning and Work on Themselves

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"The best managers are those who have an appetite for learning and are willing to work on themselves." — From " Becoming a Manager " by Linda A.Hill

Leadership is very important. One must learn how to become a leader first before becoming a master manager. Managers provide a direction for the employees and lead them by power, influence, vision, persuasion and communication skills.

Here are 10 good traits and characteristics of successful managers:

Be a Role Model – Remember that you are the leader for the people who work under you. They will mirror you and your work ethics. Be worthy of being a role model.

See Possibilities – Good managers know how to bring out the best in others. They look for possibilities that perhaps no one else can see.

Be Creative – A creative manager separates a competent manager from an exceptional one. Creativity adds that special spark to otherwise mundane responsibilities and projects, and can act as an inspirational tool for co-workers and other employees.

Great Customer Service Skills – No matter what type of business you are in, you can benefit from having a manager who is excellent in dealing with customers and clients.

Being a Team Player – The manager has to be someone who is committed to working with a team of people for the improvement of the whole business. This means that the manager isn't in the business solely for the selfish reasons of "getting ahead". Instead, they are is interested in growing the business because it is going to be to his benefit as well as to the benefit of the other people working with him in the company.

Commit – Commit not only to the success of your team’s project, but to your team members as well. Remember: your level of commitment is contagious.

Be ‘Human’ – Don’ let your authority create a gap between you and the members of your team. There is nothing wrong with being yourself. Be someone your team members can look up to. Gain respect, loyalty and a good connection that way.

Stay Versatile – There is always room for flexibility and versatility. Be open to sudden changes and others suggestions – even if they are a junior.

Optimistic Attitude – You don't want a manager who is calm but indifferent. You want a manager who is going to approach each project and each work day with an optimistic attitude. You want a manager who will come in smiling and who will express genuinely good feelings about the work that she is doing with her team. This will help to keep morale in the business high which leads to satisfied employees and higher rates of productivity.

Have Fun While You Work – A good manager knows how to have a good balance between being professional at work and having fun in the process. I’ve known this quality to work wonders in combating attrition as well! But don’t forget, there is a very fine line between having fun while you work and still staying focused.

If you are willing to learn to be a great manager from other great managers and work on improving yourself in terms of these 10 characteristics you will find you will be successful, too.

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