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Friday, July 28, 2017

Lean Quote: Fun at the Workplace Drives Employee Engagement

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"We think it’s important for employees to have fun… it drives employee engagement." — Tony Hsieh, CEO of Zappas

An increasing body of research demonstrates that when leaders lighten up and create a fun workplace, there is a significant increase in the level of employee trust, creativity and communication -- leading to lower turnover, higher morale and a stronger bottom line.

The online shoe and clothing retailer, Zappos, has set a new standard of customer service. It seems that great things can, indeed, happen when you make employees happy.  That’s the philosophy that has guided Tony Hsieh’s stunning success at Zappos—transforming the company from a startup in Hsieh’s apartment to a billion dollar brand considered one of the best places to work in the country.

Each year, the Great Place to Work Institute asks tens of thousands of employees to rate their experience of workplace factors, including, “This is a fun place to work.” On Fortune’s “100 Best Companies to Work For” list, produced by the Great Place to Work Institute, employees in companies that are denoted as “great” responded overwhelmingly -- an average of 81 percent -- that they are working in a “fun” environment. That’s a compelling statistic: Employees at the best companies are also having the best time. At the “good” companies -- those that apply for inclusion but do not make the top 100 -- only 62 employees out of 100 say they are having fun. That gap in experience is, surprisingly, one of the largest in the survey.

If people are having fun, they’re going to work harder, stay longer, maintain their composure in a crisis and take better care of the organization.

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