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Monday, May 9, 2011

Changing Visual Standards Causes Mistakes

A recent trip to the grocery store caused some pain at home. Jeff Hajek and I recently held a webinar on learning lean concepts from home where we used milk as the example.  In this presentation we discussed visual standards which are help you identify the right type of milk.  Below is an example of this visual:  

It has been my experience that not all stores in all areas of the country use the color codes the same. This is probably not too different them what you may have experienced with signs and floor markings associated with 5S.  But once you understand this visual standard you get used to it's meaning.  A trip to the grocery store 2 weeks ago was a reminder of the power of visual standards.  

I have 3 young children who drink a lot of milk.  We buy about 5 gallons a week usually at the same store at the same time (after church on Sunday Morning).  Our family drinks fat free or skim milk as it is called.  After our shopping trip while giving one of our kids milk we noticed a problem.  The milk was not skim but rather 2%.  The kids of course drank it but noticed the difference in thickness and taste.  I thought I had a mental gap and got the wrong milk.  Maybe a sign of age.  

Well it turns out that there is a reason for this mistake.  On our next trip to the store there was this sign:


Apparently, the store changed the visual standards and labeling for the milk.  I was used to buying green colored skim milk.  I got so used to the color I never really looked at the label.  Now the green color is for the 2% milk.  Ah ha.  You can see from this picture how easy it would be to make a mistake.  I am guessing I was probably not the only one to make this mistake since they added this sign the second week after the change.

So the lesson in all this is that visual standards are a powerful mistake proofing device when doing a task.  But changing visual standards can cause the very mistake you might be trying to prevent.  We can become complacent when we find comfort in our surroundings.

Do you have an example where a change in visual standards have caused a mistake at home or work?  How did it take you to notice the change?

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Friday, May 6, 2011

Lean Quote: Relish in you work with iDoneThis.com

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"Winners take time to relish their work, knowing that scaling the mountain is what makes the view from the top so exhilarating." — Denis Waitley

If you want to reach your goal it is important to look at your accomplishments along the way. Most goals have challenges that need to be overcome to be successful. Each hurdle that you overcome gets you one step closer to your goal. Instead of waiting to celebrate the final achievement of your objectives, seek small ways to celebrate each little victory. These small rewards will spur you on to more action that will ultimately lead you to the doorstep of the destiny you deserve. Overcoming the challenges in front of you will create a sense of pride and joy in your accomplishments. Remember to enjoy the process along the journey.

With respect to this topic I recently came across an interesting website called iDoneThis.com It essentially keeps track of what you have done.

It is simple to use by signing up for an account with an email address.  They send you an email once a day that you reply to with you accomplishments.  They keep track of your results like this:


I can see a number of uses for this website from performance reviews to project milestones. Since it doesn't have search capabilities looking back over time might be difficult. iDoneThis.com is worth taking a look at and experimenting a little.


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Thursday, May 5, 2011

What Operating Your Car Can Teach you About Continuous Improvement

Jeff Hajek and Tim McMahon discuss the Lean principles you will find in the real world. In this third and final installment of our 'real-world Lean' series from our monthly live Lean broadcasts, we show you what your car can teach you about Lean.







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Wednesday, May 4, 2011

Daily Lean Tips Edition #13

For my Facebook fans you already know about this great feature. But for those of you that are not connected to A Lean Journey on Facebook or Twitter I post daily a feature I call Lean Tips.  It is meant to be advice, things I learned from experience, and some knowledge tidbits about Lean to help you along your journey.  Another great reason to like A Lean Journey on Facebook.
Here is the next addition of tips from the Facebook page:

Lean Tip #181 - Eliminate overproduction to solve your Lean and Green wastes.

Identify areas of overproduction and root causes of waste in the current manufacturing system and find ways to reduce or eliminate them in the future. Some raw materials can be recycled meaning your carbon footprint will be reduced, however energy consumption will increase and the amount of unnecessary products needing disposal is a distinct possibility.

Lean Tip #182 - Don't neglect quality if you want to improve Lean and Green efforts.

Although manufacturing companies want to reduce costs and increase efficiency, they neglect quality control. If this area is overlooked, you end up with defects and added waste which will need to be disposed of. More space is required if these products are stored for reworking or repair and therefore means an increase in energy use for heating, cooling and lighting.

Lean Tip #183 - Going digital saves the environment and saves you money.

Is it necessary to print out a meeting agenda for every member? Or can you incorporate it into a slide show, or simply send it via email? How about posting employee manuals and other materials online rather than distributing — and onerously updating — print copies? Increasing numbers of digital storage devices and systems for businesses make going digital very easy to do.

Lean Tip #184 - Use multi-purpose machines to reduce Lean waste and save energy.

Each piece of office equipment you buy produces heaps of toxic substances in both the manufacturing and disposal stages. So the fewer office machines you buy, the smaller your footprint will be, and the less you have to travel to them. Consider using multi-purpose machines that handle copying, scanning, faxing, and printing, as well as other multi-tasking machines.

Lean Tip #185 - Make recycling easier for your employees and customers.

Recycling is about more than separating your waste into a few different bins and waiting for somebody to take it away. By finding creative ways to recycle and reuse in the office, you can save waste, and in most cases save money while you're at it.

Lean Tip #186 - A Lean Accounting System needs to be a minimalist system.

A Lean Accounting System needs to be a minimalist system - tracking only the absolute minimum transactions with the lowest frequency possible. A simplified system that cuts waste and unnecessary transactions. A system that highlights when to take action and when not to.

Lean Tip #187 - Kaizen results don't show up on the bottom line.

Kaizen results don't show up on the bottom line. Of course they don't! Actual savings are only made when people actually leave or less material is purchased. Lean is not about cost reduction but rather a growth and competitiveness over the long term.

Lean Tip #188 - If profit is seen more important than cash, then overproduction can be an issue.

Overproduction, at least in the short term, may generate positive variances and increase the book profit. However, your cash flow is likely to decrease. If profit is seen more important than cash, this is an issue. Cash flow is a good measure of a Lean system taking profit and inventory into account.

Lean Tip #189 - Buying supplies at a discount can help your variance but at a cost.

If supplies are acquired at a discount this will generate a positive variance. But what if that means that delivered batches will be bigger and more inventory will need to be stored? Buying more than you need at a volume discount also means more cash outlay. Since all the material is not needed collecting money for your goods and services takes longer as well.

Lean Tip #190 - Frequent product costing encourages number manipulation rather than focusing on improvement.

Product costing on a monthly-by-monthly basis. There is an obsession in the west with detailed product costing brought about by the belief that costs can be controlled by the financials. They cannot. Only productivity improvement can make a difference. Variances often encourage game playing managers who spend an inordinate amout of time manipulating figures rather than focusing on improvement. Plan and machines are sunk costs. These costs cannot be changed in the short term, only manipulated. In fact, there is no such thing as the true product cost, at least in the short term.

Lean Tip #191 - When Value Stream Mapping Identify the Basic Process Steps Before Hand.

Identify the basic process steps before conductiing your value stream map. This helps your Value Stream Mapping team be familiar with the process and understand the level of detail that will be captured. For each step in the process agree to the measure/data requirement needed for the map.

Lean Tip #192 - Don’t be shy – visit the workplace when doing a value stream map.

Before, during and after – walk your value stream to ensure that you understand the process – you will gain far more knowledge of the process if you witness the events yourself. An incorrect VSM can lead to wrong conclusions being drawn and can waste valuable time of improvement teams. Spend time at the workplace to ensure that what you map is accurate.

Lean Tip #193 - Make your value stream map with pencil and paper.

These days there are lots of value stream mapping software available but for first timers who may not be familiar with the software its just one extra thing to learn. Excellent results can be obtained through traditional pencil and paper. When drawn in pencil it is easier to make changes. Just remember to stick with basic value stream mapping icons.

Lean Tip #194 - Take your time and validate your value stream map.

There is a lot to think about when undertaking value stream mapping so be sure not to rush. Create a check list of items that should be included in the map and cross them off as you go along. When you think you’ve got your map complete – validate it with your stakeholders – ensure its representative of what actually happens. Use this to iron out any problems with the map. Don’t take this stage for granted – get it wrong and you can find your improvement suggestions shot down in flames as stakeholders trash your map!

Lean Tip #195 - Remember keep your value stream map simple.

Remember that there is no perfect value stream map and you should set out to capture all the sufficient information. Keep the mapping process simple and allow for corrections. This will allow everyone to participate and be engaged in the improvement part of the process.


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Tuesday, May 3, 2011

5S Benchmarking Survey 2011



Do you want to see how your 5S program stacks up against others, share best practices or gain insights into 5S? Now is your chance. My friends (and sponsors of this site) over at 5S Supply have put together the most comprehensive 5S survey to date.

A Lean Journey Blog is co-sponsoring a survey to measure your 5S performance. By participating in this benchmarking study, you will help set the standard and be able to gauge your progress alongside other 5S implementers. We hope you'll participate and spread the word to other Lean and 5S practitioners. For your efforts you can receive an exclusive 5S Benchmarking Report that is customized for you along with a "special gift". The survey has 40 questions and will take approximately 20-30 minutes to complete. There are eight sections, including:

Company information (7 questions)
5S at Your Organization (1 question)
Overall 5S Rank (3 questions)
Training (8 questions)
Implementation (8 questions)
Management Support (2 questions)
Cultural Enablers (2 questions)
Continuous Process Improvement (3 questions)
Enterprise Alignment (1 question)
Results (5 questions)





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Friday, April 29, 2011

Lean Quote: Monitoring Quality Goals and Rewarding Success Insures Excellence

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"Quality must be monitored: Not just encouraged; Rewarded: Not Just Praised." — Joseph L. Mancusi, Ph. D.

Quality in your processes must be measured. A quality measure quantifies the quality of a product or service, as defined by comparison to a criterion. A performance measure is a type of quality measure designed to assess the extent to which the actions of an organization conform to business guidelines or standards of quality.

Performance measures designed to move associates toward business goals can be a powerful catalyst for action. Because "you get what you measure," it is important to think through how and what you measure so you can achieve the desired results.

Long term financial performance hinges on overall quality, value, and customer satisfaction. However, when individual departments focus solely on maximizing their own financial performance, the profitability of the whole company is sub-optimized. A warning from the father of Total Quality Management, the late Dr. Deming: "Everyone propels himself forward for his own good, on his own life preserver. The organization is the looser."

A key performance strategy can be to use the service department to increase customer satisfaction levels. Customer complaints are considered a gift, an opportunity to learn about, then remove customer dis-satisfiers and secure high levels of customer satisfaction.

There are a number of other quality assurance measures that can be used to measure and monitor the quality of your processes like these:

Percent error in reliability projections
Percent of product that meets customer expectations
Time to answer customer complaints
Number of customer complaints
Number of errors detected during design and process reviews
Percent of employees active in professional societies
Number of audits performed on schedule
Percent of QA personnel to total personnel
Percent of quality inspectors to manufacturing directs
Percent of QE's to product and manufacturing engineers
Number of engineering changes after design review
Number of process changes after process qualification
Errors in reports
Time to correct a problem
Percent of suppliers at 100 percent lot acceptance for one year
Percent of lots going directly to stock
Percent of problems identified in the field
Variations between inspectors doing the same job
Percent of reports published on schedule
Number of complaints from manufacturing management
Percent of field returns correctly analyzed
Time to identify and solve problems
Percent of lab services not completed on schedule
Percent of improvement in early detection of major design errors
Percent of errors in defect records
Number of reject orders not dispositioned in five days
Number of customer calls to report errors
Number of committed supplier plans in place
Percent of correlated test results with suppliers
Receiving inspection cycle time
Number of requests for corrective action being processed
Time required to process a request for corrective action
Number of off-specifications approved
Percent of part numbers going directly to stock
Number of manufacturing interruptions caused by supplier parts
Percent error in predicting customer performance
Percent product cost related to appraisal scrap and rework
Percent skip lot inspection
Percent of qualified suppliers
Number of problems identified in-process
Cost of scrap and rework that was not created at the rejected operation
Level of customer surveys



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Thursday, April 28, 2011

The Lean Sink

Washing our hands is an all too common process.  One we do so often we forget about the process.  Have you ever stopped to think about the waste within this process.  Maybe you start the water and wet your hand then reach for the soap.  Because the soap may be centrally located for a couple of sinks to share you let the water run.  While you get soap you are wasting water.  Then when your hand are clean you probably have to walk across the bathroom to dry your hands.  If you are lucky there is an energy efficient hand dryer instead of paper towels.  This process causes you to waste materials, has excess processing, and more transportation that necessary.

So what do you get when you combine this

with this 

and with this

Well, you get a Lean sink that combines all these steps into one unit.

Here is a video demonstrating this great invention.


and if you like this you will like Paul Akers find from Japan.



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