On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.
Feel free to share some of your favorites here as well.
"Pretend that every single person you meet has a sign around his or her neck that says, 'Make me feel important.' Not only will you succeed in sales, you will succeed in life."
-- Mary Kay Ash 1918-2001, Founder of Mary Kay Cosmetics
A company is really defined by its people. It doesn't take long to pick up on the culuture within a business. The job of management in a lean environment is to help people realize their potential within the business. Whether in sales or any other function of the business engaging and empowers all employees is critical to success. Look at how to empower your innovators in the post titled the rudolph factor and the eighth waste. Rudolphs are those bright, empowered, innovative people of your business. Since they aren't wearing signs one key is learning how to recognize them and their vaue.